BrickLink Discussion Forum

In New Stores, Bristmusic writes:

In New Stores, Nubs_Select writes:

It’s referring to a bank/paypal claim. If an order never arrives and the seller
dosnt refund the buyer then the buyer can file a claim with their bank or with
PayPal who will then refund the payment.

Ah ok, I understand. Has this ever happened to one of you guys? If one is unlucky
and a package gets lost in transit, is it right to just take the loss as a seller
if this situation occurs, or should one try to get PayPal to refund the payment?

The odd package will sometimes go missing or buyer falsely claims to go missing
but its very rare on Bricklink compared to other platforms.

Whilst it may be wise to insure high value orders I wouldn't be overly concerned
with regular orders because even if you are so unlucky to find 1 in every 10
orders goes missing (it will actually be far, far less than this)

If you do the maths and lets say each order averages $10 in value. 10 orders
= $100 in total sales revenue. One missing order drops that total sales revenue
down to $90 split across 10 orders = receiving around $9 per order instead of
$10 per order so in reality its not going to hurt you as much as you think.

Obviously I've not taken into consideration any actual profits/cost of stock
and any added costs to ship out replacements etc, etc... but the fact that we're
actually probably talking about less than 1 in 100 orders going missing more
than covers any losses you may incur

Author:

Nubs_Select

Posted:

Apr 3, 2024 02:35

Subject:

Re: My first store! Feedback greatly appreciated.

Viewed:

47 times

Topic:

In New Stores, Bristmusic writes:

In New Stores, Nubs_Select writes:

In New Stores, Bristmusic writes:

In New Stores, 1001bricks writes:

In New Stores, Nubs_Select writes:

welcome to bricklink!
you may want to change this

"If you choose shippment without tracking they will be properly packed with
bubblewrap, but when sent they are sent at BUYERS risk. Seller is not responsible
for any damage that might occur during transportation. And since I am not able
to confirm the shipments arival there is NO refund if the shipment is lost in
transit."

and

"If you live outside EU or North America the only option will be shipping
at your own risk. This is because tracking is not avalible and I have no way
to monitor the package's location. No refunds if the package disapear or
gets stuck in customs."

in your terms as even if the package doesn't have tracking/insurance the
seller is still responsible for it

And especially while using PayPal

Whatever if the buyer or seller chose NOT to use tracking or registration, the
buyer will 99.99% win a claim if there's no tracking or registration used.

Hi! Could you tell me a bit more about what the term claim means in this situation?
Is it some internal process here on Bricklink for when a buyer/seller has a disagreement,
or is it a third-party thing?

Buyers filling claims is a rare situation. It’s something talked about a lot
yet rarely happens. I’ve only had 1 filled against me before which I won so I
wouldn’t worry about them that much. (And that is with 75%+ of all my orders
being shipped without tracking). So in general yes, if a buyer messages you saying
that the package hasn’t arrived and it’s been a reasonable amount of time since
it was sent (say a month/month and a half) then it’s best to just refund them
as a cost of doing business and move on. Pretty much all of those cases are legitimate
and not a scam and if you don’t refund they likely will file a claim which unless
you can prove it was delivered they will always win and then if the claim succeeds
you’ll often get an addition fee from PayPal of like $20 or something. Packages
getting lost isn’t to to rare itself, I’d say 1:500 to 1:1000 of mine never show
up to the buyer but most of them end up getting returned to me after a couple
months so I’d say maybe 1:2500+ seem to fully disappear off the face of the planet
so don’t worry it’s not like it’s a coin flip if you send someone an untracked
package

Author:

Brist

Posted:

Apr 3, 2024 02:06

Subject:

Re: My first store! Feedback greatly appreciated.

Viewed:

36 times

Topic:

In New Stores, Nubs_Select writes:

In New Stores, Bristmusic writes:

In New Stores, 1001bricks writes:

In New Stores, Nubs_Select writes:

And especially while using PayPal

Whatever if the buyer or seller chose NOT to use tracking or registration, the
buyer will 99.99% win a claim if there's no tracking or registration used.

Author:

Nubs_Select

Posted:

Apr 3, 2024 00:34

Subject:

Re: My first store! Feedback greatly appreciated.

Viewed:

53 times

Topic:

In New Stores, Bristmusic writes:

In New Stores, 1001bricks writes:

In New Stores, Nubs_Select writes:

And especially while using PayPal

Whatever if the buyer or seller chose NOT to use tracking or registration, the
buyer will 99.99% win a claim if there's no tracking or registration used.

Author:

Brist

Posted:

Apr 3, 2024 00:27

Subject:

Re: My first store! Feedback greatly appreciated.

Viewed:

51 times

Topic: