BrickLink Discussion Forum

In Problem Order, WildBricks writes:

Seems to strange, I have customers that choose Local Pickup, we invoice them
with 0€ shipping cost and they pay normally. Then come to get the order when
we send them a message that it is packed.

Also if your orders are packed Bricklink doesn't add new batches to it. Neither
if it is paid.

Try using the setting to separate Payment Status from Order Status:
https://www.bricklink.com/orderSettings.asp

I've been patiently waiting for the help desk to look into the ticket that
I filed, but have it on my to-do list to send them a second request for help
at the end of the month. It isn't currently happening, but my local buyers
have been busy recently and haven't been placing as many orders.

The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.

This is TAX fraud, try to get a friend customer with you that can help solve
the way you process a local pickup order trying things, there is a correct way
that works.

Author:

Brickwilbo

Posted:

Apr 18, 2024 03:21

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

34 times

Topic:

In Problem Order, pcthurman writes:

Maybe this new invoice is updated with postage?

I reach out to the seller and inform them that there isn't a "Pay"
button for me to click on and did they make sure that the invoice was set for
Onsite PayPal?
The seller assured me it was set correctly.

The seller has not said 1 word to my message of there being no "Pay"
button to use nor how I am supposed to pay for the order.

I did send a second message to the seller 3 hours ago but still have not heard
anything back.

I did check the forum and the seller is not asking any questions regarding this
matter.

Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?

The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.

Cass T

Author:

pcthurman

Posted:

Apr 17, 2024 17:19

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

44 times

Topic:

In Problem Order, WildBricks writes:

This may very well be what happened here.

I do hope a resolution can be found!

The only solution we have been able to work out is for me to email my buyer my
direct PayPal link and take payment that way, then we can at least move forward
with getting their parts to them.

This really isn't a good solution because taxes are not being remitted to
Bricklink or whomever the taxes get remitted too. I understand it is the only
way for you with your local buyers currently. Bricklink does need to find a solution
for this.

Cass T

Author:

1001bricks

Posted:

Apr 17, 2024 17:15

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

30 times

Topic:

In Problem Order, SylvainLS writes:

In Problem Order, WildBricks writes:

[…]
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.

FYI: https://www.bricklink.com/message.asp?ID=1401495

What I suspected too.

Hence my don't pay without having the "Pay" button on the order
page (or the orders one).

Author:

1001bricks

Posted:

Apr 17, 2024 17:12

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

25 times

Topic:

In Problem Order, pcthurman writes:

In Problem Order, 1001bricks writes:

In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.

This is in your BrickLink account, My BL, Orders.

As I stated in my original post, there isn't any "PAY" button on
the invoice nor on the order details page NOR on the order itself!

So, don't pay and ask the seller for explanations?

I'm not sure where's the problem here, sorry

Author:

SylvainLS

Posted:

Apr 17, 2024 17:08

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

33 times

Topic:

In Problem Order, WildBricks writes:

[…]
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.

FYI: https://www.bricklink.com/message.asp?ID=1401495

Author:

WildBricks

Posted:

Apr 17, 2024 16:54

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

34 times

Topic:

From what I can tell this is a bug. I've seen more times than I am happy
about and am having a hard time getting it resolved.

For me it has happened when a buyer is local and selects local pick-up. I invoice
them, they pay, they pick up, but the system never registers the payment, their
order then sits permanently at packed with payment as none. Then the next order
they place gets added onto their last 'open order' as a new batch. I
send them an invoice and there is no pay button. My inventory/order system then
tries to subtract their previous order + their new order from my inventory screwing
up my numbers. It's become a whole annoying thing. I currently have 22 orders
sitting as filed that are payment-none and status-packed.

I've been patiently waiting for the help desk to look into the ticket that
I filed, but have it on my to-do list to send them a second request for help
at the end of the month. It isn't currently happening, but my local buyers
have been busy recently and haven't been placing as many orders.

The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.

Author:

pcthurman

Posted:

Apr 17, 2024 16:54

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

37 times

Topic:

In Problem Order, 1001bricks writes:

In Problem Order, pcthurman writes:

Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?

The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.

TL;DR

There's no "Pay" or "Go" button in any invoice, except if
the seller put this link (button) himself in a specific invoice he sent you (which
can be completely manual or automatic).

Which the seller obviously did or the "GO" link would not have been there.

In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.

This is in your BrickLink account, My BL, Orders.

As I stated in my original post, there isn't any "PAY" button on
the invoice nor on the order details page NOR on the order itself!

Use THIS button to pay for the order (if the amounts are expected), nothing
else.

I did mention, I have been buying on Bricklink for 20 years, well in 3 days it
will be 20 years, so I am NOT a rookie and I do know where to look to pay for
an order!

Cass T

Author:

1001bricks

Posted:

Apr 17, 2024 16:22

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

37 times

Topic:

In Problem Order, pcthurman writes:

TL;DR

There's no "Pay" or "Go" button in any invoice, except if
the seller put this link (button) himself in a specific invoice he sent you (which
can be completely manual or automatic).

In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.

This is in your BrickLink account, My BL, Orders.

Use THIS button to pay for the order (if the amounts are expected), nothing
else.

Author:

Nubs_Select

Posted:

Apr 17, 2024 16:19

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

31 times

Topic:

the only reasons I can think of that there wouldn't be a pay button is 1.
If the invoice wasn't sent (if they changed shipping prices after they sent
it it would then null the first invoice). 2. if its offsite payment or 3 its
paid.

Author:

pcthurman

Posted:

Apr 17, 2024 16:13

Subject:

"Pay" button on invoice, orders page, etc.

Viewed:

129 times

Topic:

I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.

My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.

To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.

1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.

Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.

I reach out to the seller and inform them that there isn't a "Pay"
button for me to click on and did they make sure that the invoice was set for
Onsite PayPal?
The seller assured me it was set correctly.

The seller has not said 1 word to my message of there being no "Pay"
button to use nor how I am supposed to pay for the order.

I did send a second message to the seller 3 hours ago but still have not heard
anything back.

I did check the forum and the seller is not asking any questions regarding this
matter.

Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?

The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.

Cass T

Author:

Jesspickabrick

Posted:

Apr 16, 2024 19:30

Subject:

Problem with order

Viewed:

111 times

Topic:

Good day,

Needing some help from an admin. with a order/cancelation that was done. I received
an order and when doing the process notice paypal informing me that the address
was wrong. I reached out to the buyer and gave them the details with a reply
from the buyer they would fix it. Giving the buyer time to fix it and reaching
out once more, The buyer then came back saying the address was updated. I proceed
to do the normal when paypal notified me that the address had an error. Reached
out to the buyer saying the address is still reading error and would be canceleing
and refunding in full. In which I did refund the buyer in full. However I refunded
the the amount on paypal vs bricklink as there seems to be a step wrong but the
buyer has been refunded. Do need help on that as well as this buyer has left
a neutral comment on my store they may have received from another seller as
the buyer never received anything on my end. I have emailed support with no reply
back regarding this matter and would appreciate if someone reached out to me.

JessBricks

Author:

RebelliousBrick

Posted:

Apr 15, 2024 18:11

Subject:

Re: Messages and Orders purged!

Viewed:

77 times

Topic:

In Problem Order, vrod2000 writes:

Can anyone help?

After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)

Why did you pay once you saw the shipping was higher than quoted?

The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

He told you 6 months because that is the cutoff point for PayPal to file a
dispute!

All of my prior orders are gone and so are my old messages.

Orders & messages are purged after 6 months

I was able to download the order (without much details, but it had the prices).

Is there a way to get back my messages? Or order? I did not delete these things.

Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes

thanks!

Author:

1001bricks

Posted:

Apr 15, 2024 15:01

Subject:

Re: Messages and Orders purged!

Viewed:

54 times

Topic:

In Problem Order, zorbanj writes:

In Problem Order, jennnifer writes:

In Problem Order, vrod2000 writes:

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

I do not believe this is accurate. Any package without movement within 2 months
is considered lost.

Where did you get this 2 month "rule"?

For us it's 1 month.

Using normal rates - not "ground" or such, there's no destination
from here where it takes a month to arrive...

But already wrote another day, it took 7 months (SEVEN) for a single envelope
to arrive in South America, and the buyer didn't even complain and wrote
us when he got it!
Those are real excceptionnal exceptions

Author:

jennnifer

Posted:

Apr 15, 2024 14:08

Subject:

Re: Messages and Orders purged!

Viewed:

47 times

Topic:

In Problem Order, zorbanj writes:

In Problem Order, jennnifer writes:

In Problem Order, vrod2000 writes:

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

I do not believe this is accurate. Any package without movement within 2 months
is considered lost.

Where did you get this 2 month "rule"?

I made it up right there on the spot!

~Jen

Author:

zorbanj

Posted:

Apr 15, 2024 13:59

Subject:

Re: Messages and Orders purged!

Viewed:

51 times

Topic:

In Problem Order, jennnifer writes:

In Problem Order, vrod2000 writes:

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

I do not believe this is accurate. Any package without movement within 2 months
is considered lost.

Where did you get this 2 month "rule"?

Author:

jennnifer

Posted:

Apr 15, 2024 13:14

Subject:

Re: Messages and Orders purged!

Viewed:

62 times

Topic:

In Problem Order, vrod2000 writes:

Can anyone help?

After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)

You would have known the shipping charges when you paid. Are you talking about
customs fees or taxes? Was there a VAT form attached to your parcel?

I do not believe this is accurate. Any package without movement within 2 months
is considered lost.

All of my prior orders are gone and so are my old messages.

BrickLink purges all non-problem orders after 6 months.

I was able to download the order (without much details, but it had the prices).

You would have received a detailed invoice when you made your purchase. Find
it in your email account.

Is there a way to get back my messages? Or order? I did not delete these things.

No, but BrickLink messages should also be sent to your email. Have a look!

Unless your seller failed to attach the VAT receipt to your order, whatever charges
that occurred were likely not their fault. However, 6 months is a ridiculous
time frame and they should have responded to you by now with either a refund
or a resolution you could both agree to.

Good luck,
~Jen

Author:

vrod2000

Posted:

Apr 15, 2024 12:59

Subject:

Messages and Orders purged!

Viewed:

140 times

Topic:

Can anyone help?

After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)

The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.

He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.

All of my prior orders are gone and so are my old messages.

I was able to download the order (without much details, but it had the prices).

Is there a way to get back my messages? Or order? I did not delete these things.

thanks!

Author:

yorbrick

Posted:

Apr 15, 2024 04:47

Subject:

Re: Shipping order lost - Refund

Viewed:

48 times

Topic:

In Problem Order, Greeks_Rulez writes:

Hello,

I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?

If he paid through paypal(onsite) via Bricklink, then use the refund button for
the order. If he paid offsite through PayPal, use the refund button on the payment
details page at PayPal.

Author:

Greeks_Rulez

Posted:

Apr 15, 2024 04:21

Subject:

Shipping order lost - Refund

Viewed:

120 times

Topic:

Author:

Mkwill96

Posted:

Apr 13, 2024 13:35

Subject:

Re: Order Refund timeframe

Viewed:

41 times

Topic:

In Problem Order, Dhobeck writes:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)

Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.

Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲

If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.

Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...

Seller acc (Collectabrick)

This may provide some information
https://www.bricklink.com/message.asp?ID=1458658

Yeah he was suspended a month ago but had his account reinstated after, I wonder
what the issue is this time as I have last heard from him on the 7th of April
and he hasn't been responding to my messages since.
Really like his store but seeing that it is a huge order I've placed I'm
warry that I won't get my money back...

Author:

Dhobeck

Posted:

Apr 13, 2024 12:57

Subject:

Re: Order Refund timeframe

Viewed:

30 times

Topic:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.

Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲

Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...

Seller acc (Collectabrick)

This may provide some information
https://www.bricklink.com/message.asp?ID=1458658

Author:

Mkwill96

Posted:

Apr 13, 2024 12:54

Subject:

Re: Order Refund timeframe

Viewed:

26 times

Topic:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.

Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲

Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...

Seller acc (Collectabrick)

Author:

calebfishn

Posted:

Apr 13, 2024 12:36

Subject:

Re: Seller no longer responding

Viewed:

34 times

Topic:

File a paypal complaint if the seller remains unresponsive.

Author:

calebfishn

Posted:

Apr 13, 2024 12:32

Subject:

Re: Order Refund timeframe

Viewed:

29 times

Topic: