| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | cmzurn  | | Posted: | Apr 29, 2024 10:18 | | Subject: | Shipping from Canada to Saudi Arabia | | Viewed: | 70 times | | Topic: | Shipping | |
| I am expecting negative feedback from a first time buyer because they say they
haven't received their package. Of course they requested the cheapest shipping
method but that did not include tracking. I have the receipt to prove i sent
the package. Any suggestions as to what steps i can take once they file a complaint?
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| Author: | journey2020 | | Posted: | Apr 27, 2024 10:06 | | Subject: | Package type on ShipStation | | Viewed: | 51 times | | Topic: | Shipping | |
| Hi all, I am just starting out to print labels through Shipstation. I am choosing
USPS ground advantage. I tried choosing the package type of bubble mailer or
flat envelope but it tells me that is an "invalid type". What are you
all using as a package type? Thanks.
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| Author: | kzinti | | Posted: | Apr 24, 2024 08:38 | | Subject: | How does USPS even operate? A short rant. | | Viewed: | 190 times | | Topic: | Shipping | |
| Received a high dollar order on Feb 10th. Pulled, Packed, Invoiced, Paid, Posted
all in about 24 hours. Post office received package on Feb 11th. As it's
an international shipment, it goes through the Chicago International Distribution
Center on the evening of Feb 16th. Then it basically disappears until April 12th.
No one knows where it went, how it got there, what cruise line it detoured through,
nothing. Here's what the time interval looks like on the USPS tracking page
looks:
- Processed Through USPS Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER
February 16, 2024, 7:43 pm
- Processed Through Facility
NETHERLANDS
April 12, 2024, 9:46 pm
Did they travel through the Bermuda triangle? Where did it go? I cannot express
the amount of appreciation I have for an understanding customer who paid so much
for this order, and then patiently waited almost two months for a tracking update
from USPS. TWO MONTHS! It's almost like the postal service is purposefully
trying to kill off international business opportunities. First with huge price
jumps, then with a decreased level of service that borders on apathy.
The postal service told me that after it leaves the US there's not a lot
they can do, 'it's out of our hands'. Why offer tracking at all when
it's of little use? And when I asked them about filing a case for a missing
package, they tell me that it has to be missing at least 60 days before I can
file as a missing package. Insane, absolutely insane. Going to send a Christmas
box of dog poop to Mr DeJoy... through Fedex.
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| Author: | mycoolbricks | | Posted: | Apr 24, 2024 03:37 | | Subject: | Test the shipping options? | | Viewed: | 76 times | | Topic: | Shipping | |
| Hi, I've been playing a lot with the shipping options. Unfortunately, it's
always a matter of luck whether it works for the buyer. Is there a way to test
the options too? I have created a workaround and a private account here. This
now works for domestic shipments. But how can I test worldwide shipping? I don't
want to create a separate test account for each country. Thanks Johannes
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| Author: | justwright | | Posted: | Apr 22, 2024 19:20 | | Subject: | Fees | | Viewed: | 157 times | | Topic: | Shipping | |
| Does anyone know if you can report a store for charging excess fees. i found
a store that charges 10 percent of your order plus an additional 75 cents. needless
to say, i will avoid that store for any purchase.
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| Author: | littlefeisty1 | | Posted: | Apr 16, 2024 15:16 | | Subject: | Frustrated with Shipping Fees being paid | | Viewed: | 175 times | | Topic: | Shipping | |
| When I opened my store shipping was a weight scale, starting at $3.00 but hat
really only covers First Class postage, which can't be tracked. One package
sent First Class still hasn't arrived to the sller, after 2 weeks.
I changed my shipping options to 2 methods that provide tracking information
- Ground Advantage for $5.95 and Priority which is $9.85.
Problem is buyers are still paying the $3.00 so every shipment I eat a min. of
$2.95. I'm sure it's something I haven't done, don't know how
to do, etc.
Suggestions?
Angie
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| Author: | Handballer40 | | Posted: | Apr 16, 2024 14:43 | | Subject: | Neuer Verkäufer | | Viewed: | 54 times | | Topic: | Shipping | |
| Hallo
Ich möchte hier auch ein paar Klemmbausteine verkaufen , habe auch schon ein
upgrade auf Verkäufer gemacht nun soll ich bei der Storeeinstellung eine weiter
Versandart einpflegen ich weiß aber nicht wo, kann mir jemand weiterhelfen.
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| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:23 | | Subject: | Weight Margin | | Viewed: | 98 times | | Topic: | Shipping | |
| Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?
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| Author: | stevetq2 | | Posted: | Apr 15, 2024 15:20 | | Subject: | Royal Mail Postage Changes | | Viewed: | 100 times | | Topic: | Shipping | |
| Hi
Just a quick heads up for those sellers who may not have noticed (LIKE ME until
today !!) that since the beginning of April, Royal Mail have reduced the compensation
on 'signed for' postage DOWN from £50 to £20. The main option to provide
cover over £20 is to use the new 'tracked' service (now up to £150 cover).
This new service was supposed to be available at Post Offices from the beginning
of April but it's been delayed so the only way at the moment is use the online
'click and drop' service.
Cheers
Steve
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| Author: | puffenuff | | Posted: | Apr 15, 2024 14:30 | | Subject: | Incorrect Shipping Classification | | Viewed: | 78 times | | Topic: | Shipping | |
| Not sure if this is the right category for this message but I just received an
order for something that is larger the lettermail, but Bricklink classified it
as lettermail. I have instructed the customer that this isn't possible, and
I don't expect for there to be problem there, but I am wondering who to contact
so the classification for that item can be changed so people in the future don't
have the same issue?
Thanks for your help.
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| Author: | Munotbrick | | Posted: | Apr 10, 2024 08:15 | | Subject: | Min-Buy not working | | Viewed: | 72 times | | Topic: | Shipping | |
| Hey guys
I just now started to sell outside my country after we got all the permits (yes,
you need some for some countries, like for what shipping material you need, at
least as a company you need it).
So anyhow, we added a min-buy for shipping outside our country, but it seems
not to be working.
How it's setup:
I have shipping for my country
I have additional shipping for 4 other countries that i want to ship to
The store has no min-buy
The shipping in my country has no min-buy
The shipping for the 4 additional countries does have a min-buy (20.00)
So i'm not sure what i do wrong and why its not working? Anyone any idea
or do i miss an important step?
Thanks for any feedback.
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| Author: | journey2020 | | Posted: | Apr 9, 2024 00:00 | | Subject: | Shipping scale and printer | | Viewed: | 99 times | | Topic: | Shipping | |
| Hi, I am going to start selling Lego pieces. I'm not sure how to print the
shipping label, Is that done through the shipping software, i.e. Ship station
or pirateship? Do you need to insert lables into your printer or do you need
a separate label printer? Thanks in advance for your help.
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| Author: | Tgr1992 | | Posted: | Apr 2, 2024 02:42 | | Subject: | Shipping to iceland/VAT | | Viewed: | 71 times | | Topic: | Shipping | |
| First time shipping to EU. Do I need a vat for this sale? If yes what is the
process for producing a vat receipt or whatever I need? Thanks!
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| Author: | theogdog | | Posted: | Mar 28, 2024 08:59 | | Subject: | Add optional tracking without insurance | | Viewed: | 60 times | | Topic: | Shipping | |
| As a seller, is it possible to add the option of tracking for buyers, without
insurance?
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| Author: | Akir | | Posted: | Mar 26, 2024 17:27 | | Subject: | Overseas shipping questions | | Viewed: | 67 times | | Topic: | Shipping | |
| Hey all,
I'm just attempting to start shipping outside the EU, and for the first try
I found a couple of nice customers (one UK, one Canada) who are helping me, but
there's still some things I can't figure out:
- In the CN35 form, where they ask me to describe the contents of the package,
that should be "used children's toys", right? Or do I have to mention
the Lego brand, or anything else?
- I found the link to print the VAT receipt for the UK order, but I don't
have that link for the Canada order. Is there a reason for that, or am I doing
something wrong? Buyer told me to not forget it, what can I do about that?
Thanks,
Patrick
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| Author: | flandresq1 | | Posted: | Mar 26, 2024 10:34 | | Subject: | How to | | Viewed: | 92 times | | Topic: | Shipping | |
| | How to place the shipment fees to inform the buyer? |
| Author: | flandresq1 | | Posted: | Mar 26, 2024 10:18 | | Subject: | Shipment fees to add | | Viewed: | 88 times | | Topic: | Shipping | |
| | I don’t know how to inform my buyer shipment fees after he asked me |
| Author: | robertomcevoya | | Posted: | Mar 25, 2024 16:58 | | Subject: | CN15 | | Viewed: | 108 times | | Topic: | Shipping | |
| Hi
Had a package returned by bpost belgium with a CN 15 label arked duties/vat
payment notice expired. This was originally sent on 8th feb. I have been shipping
to eu now for 6 months and have experienced lengthy delays through eu customs
but never had anyone returned for this reason before. To my knowledge the address
was correct as was the CN22 and the BrickLink vat receipt. So I believe this
is due to an eu customs error. Has any other sellers experienced anything similar?
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