| Discussion Forum: Thread 357101 |
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| | | Author: | Metalizor  | | Posted: | Apr 29, 2024 17:39 | | Subject: | Friend can’t log into account | | Viewed: | 126 times | | Topic: | Technical Issues | |
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| My friend cannot log into her account. It kept telling her invalid email or password
and when she went to reset her password by using the email she signed up with.
It would claim that the email address doesn’t exist. She recently created a new
account with the exact same username password and email but all of the saved
lists of all of her set inventories are gone. She has spent days counting individual
pieces, and now she cannot log into her account to retrieve them.
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| | | | | Author: | UTLF | | Posted: | Apr 29, 2024 17:47 | | Subject: | Re: Friend can’t log into account | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| Have your friend attempt to login in on an incognito tab, sometimes Bricklink
comes up with those "invalid email/password" warnings even if the info
is correct but when you enter it in an incognito tab it logs you in just fine
- I'm no tech wizard but I think it has something to do with cookies
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| | | | | | | Author: | peregrinator | | Posted: | Apr 29, 2024 17:49 | | Subject: | Re: Friend can’t log into account | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, UTLF writes:
| | Have your friend attempt to login in on an incognito tab, sometimes Bricklink
comes up with those "invalid email/password" warnings even if the info
is correct but when you enter it in an incognito tab it logs you in just fine
- I'm no tech wizard but I think it has something to do with cookies
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If she was able to create a new account with the same username and email I suspect
that the old account was purged.
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| | | | | | | | | Author: | UTLF | | Posted: | Apr 29, 2024 17:51 | | Subject: | Re: Friend can’t log into account | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| Ah yeah, you're probably right  |
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| | | | | | | Author: | Metalizor | | Posted: | Apr 29, 2024 17:59 | | Subject: | Re: Friend can’t log into account | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Technical Issues, UTLF writes:
| | Have your friend attempt to login in on an incognito tab, sometimes Bricklink
comes up with those "invalid email/password" warnings even if the info
is correct but when you enter it in an incognito tab it logs you in just fine
- I'm no tech wizard but I think it has something to do with cookies
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We tried all of that, but to no avail. Cleared cookies, cleared history, incognito,
different browsers and we even tried different computers, however nothing worked.
Unfortunately I feel like the account was purged.
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| | | | | | | | | Author: | jbroman | | Posted: | Apr 29, 2024 20:51 | | Subject: | Re: Friend can’t log into account | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, Metalizor writes:
| | In Technical Issues, UTLF writes:
| | Have your friend attempt to login in on an incognito tab, sometimes Bricklink
comes up with those "invalid email/password" warnings even if the info
is correct but when you enter it in an incognito tab it logs you in just fine
- I'm no tech wizard but I think it has something to do with cookies
|
We tried all of that, but to no avail. Cleared cookies, cleared history, incognito,
different browsers and we even tried different computers, however nothing worked.
Unfortunately I feel like the account was purged.
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You can check here if her login name exists twice:
https://www.bricklink.com/members.asp
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Apr 29, 2024 20:53 | | Subject: | Re: Friend can’t log into account | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, jbroman writes:
| | In Technical Issues, Metalizor writes:
| | In Technical Issues, UTLF writes:
| | Have your friend attempt to login in on an incognito tab, sometimes Bricklink
comes up with those "invalid email/password" warnings even if the info
is correct but when you enter it in an incognito tab it logs you in just fine
- I'm no tech wizard but I think it has something to do with cookies
|
We tried all of that, but to no avail. Cleared cookies, cleared history, incognito,
different browsers and we even tried different computers, however nothing worked.
Unfortunately I feel like the account was purged.
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You can check here if her login name exists twice:
https://www.bricklink.com/members.asp
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Uh no, I don't think it's possible for the same name to appear twice.
Apparently the account was simply deleted.
Owner must have received an e-mail with the procedure to reopen it, but it could
be a long time ago...
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