| Discussion Forum: Thread 356805 |
|
 |
| | | Author: | Swatson217  | | Posted: | Apr 22, 2024 18:41 | | Subject: | Got reply from Lego about Help Desk | | Viewed: | 182 times | | Topic: | General | |
|
| I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
|
| | | | | |
| | | | | Author: | Nubs_Select | | Posted: | Apr 22, 2024 18:58 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 59 times | | Topic: | General | |
|
| In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
|
| | | | | | | | | |
| | | | | | | Author: | Dhobeck | | Posted: | Apr 22, 2024 19:14 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 63 times | | Topic: | General | |
|
| In General, Nubs_Select writes:
| | In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
Darn gremlins
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 22, 2024 19:17 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 55 times | | Topic: | General | |
|
| In General, Dhobeck writes:
| | In General, Nubs_Select writes:
| | In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
Darn gremlins
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Stellar | | Posted: | Apr 23, 2024 03:01 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 65 times | | Topic: | General | |
|
| In General, Nubs_Select writes:
| | In General, Swatson217 writes:
| | I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.
First I got an email saying they would check with the customer support team about
the BL Help Desk problem.
Today I got a follow-up.
Here is what they said:
“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”
🤷🏻♂️
|
if that's true then i guess we are back to the messages disappearing into
the void again...
|
Seems so... 
|
|
| | | | | |
| | | | | Author: | UTLF | | Posted: | Apr 22, 2024 21:26 | | Subject: | Re: Got reply from Lego about Help Desk | | Viewed: | 84 times | | Topic: | General | |
|
| Lol, so they ignore the people asking about it on the forum to the point someone
contacts Lego corporate to get an answer, then they just outright lie about it?
Or are the handful of people on the forum the ones lying? 
I'm surprised the BL team didn't take 3 months to reply to the person
at Lego, but then again they'd actually have to face consequences if that
was the case 
|
|
|
|
|
|
USA, Maryland
Canada, Ontario
Spain, Comunidad Valenciana
