| Discussion Forum: Thread 356780 |
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| | | Author: | Mkwill96  | | Posted: | Apr 22, 2024 06:18 | | Subject: | Seller not shipping and not sending refund | | Viewed: | 172 times | | Topic: | Problem Order | |
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| Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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| | | | | Author: | peregrinator | | Posted: | Apr 22, 2024 06:21 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
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If there are multiple orders then there should be multiple NSSs. I don't
see why you would not want to complete the NSS(s) to cancel the order(s), though,
if that's the only way your bank will proceed.
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| | | | | | | Author: | Mkwill96 | | Posted: | Apr 22, 2024 06:25 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, Mkwill96 writes:
| | I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
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If there are multiple orders then there should be multiple NSSs. I don't
see why you would not want to complete the NSS(s) to cancel the order(s), though,
if that's the only way your bank will proceed.
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I have not done an NSS before so I just hope completing the NSS won't mean
that on Bricklink I've marked or acknowledge that there not a problem anymore...
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| | | | | | | | | Author: | peregrinator | | Posted: | Apr 22, 2024 07:10 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | I have not done an NSS before so I just hope completing the NSS won't mean
that on Bricklink I've marked or acknowledge that there not a problem anymore...
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Ah, no, completing the NSS means that you can cancel the order and leave negative
feedback while the seller can't leave negative feedback for you (they can
try, but it will be removed). And 3 complete NSSs means the store is suspended.
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| | | | | Author: | yorbrick | | Posted: | Apr 22, 2024 08:42 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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That seller has been suspended for almost two weeks for "preventative action".
Did you pay by bank transfer through PayPal, or direct from your bank?
If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
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| | | | | | | Author: | peregrinator | | Posted: | Apr 22, 2024 10:04 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
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Isn't there an option to cancel the order when the NSS is completed?
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 22, 2024 10:09 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, yorbrick writes:
| | If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
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Isn't there an option to cancel the order when the NSS is completed?
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It is more abut the bank here. They cannot tell whether an order is cancelled
on BL or not. However, if they are asking if it is cancelled, the buyer giving
a seller notice that they want to cancel (and the order has not been sent) then
it should be enough for the bank.
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| | | | | Author: | zorbanj | | Posted: | Apr 22, 2024 10:17 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 62 times | | Topic: | Problem Order | |
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| https://www.bricklink.com/help.asp?helpID=110
How to Complete a Non-Shipping Seller Alert:
Go to the Problem Order page and select an option to cancel the order. This option
will appear two weeks after initiating the Non-Shipping Seller Alert.
In Problem Order, Mkwill96 writes:
| | Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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United Kingdom, Northern Ireland
USA, New Jersey
United Kingdom, England