Discussion Forum: Thread 356015

 Author: gwurst View Messages Posted By gwurst
 Posted: Apr 5, 2024 17:48
 Subject: Cost of doing business I guess
 Viewed: 193 times
 Topic: Selling
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gwurst (3957)

Location:  USA, Ohio
Member Since Contact Type Status
May 29, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Alex's College Fund
So I sold a set from my personal collection. Been sitting on a shelf for years
and I disassembled and inventoried it before listing.

I hear from the buyer a week after shipping about how the set is horribly damaged
and parts not even fitting together. They are terribly disappointed and want
their money back. I know that not to be the case, but I send a label for return
shipping and will refund once received. It's just a Creator set, so no minifigs
or rare parts to worry about being swapped.

I get the set back, and it's obvious it was never even opened. All parts
in the separate bags I used. I'm pretty sure the box was still sealed with
my packing tape.

I refunded the purchase anyway. Sucks I'm out $25 for the shipping both ways,
but you have this occasionally. Is rather they had just been honest about having
buyer's remorse.
 Author: SezaR View Messages Posted By SezaR
 Posted: Apr 5, 2024 17:58
 Subject: Re: Cost of doing business I guess
 Viewed: 64 times
 Topic: Selling
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SezaR (1383)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sezar's trains
In Selling, gwurst writes:
  So I sold a set from my personal collection. Been sitting on a shelf for years
and I disassembled and inventoried it before listing.

I hear from the buyer a week after shipping about how the set is horribly damaged
and parts not even fitting together. They are terribly disappointed and want
their money back. I know that not to be the case, but I send a label for return
shipping and will refund once received. It's just a Creator set, so no minifigs
or rare parts to worry about being swapped.

I get the set back, and it's obvious it was never even opened. All parts
in the separate bags I used. I'm pretty sure the box was still sealed with
my packing tape.

I refunded the purchase anyway. Sucks I'm out $25 for the shipping both ways,
but you have this occasionally. Is rather they had just been honest about having
buyer's remorse.

You were not obliged to pay for return shipping. I wouldn't pay it.