| Discussion Forum: Thread 355998 |
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| | | Author: | CommanderCG47  | | Posted: | Apr 5, 2024 06:24 | | Subject: | Incorrect Value Resulted in Duties Fees (AUS) | | Viewed: | 116 times | | Topic: | Taxes | |
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| Hello,
I’ve purchased an order from overseas and had it shipped to Australia. My total
order value including shipping fees was below $1000AUD. Therefore I have paid
10% GST to Bricklink as per Bricklink’s terms.
My package was held in customs after they inform me the order had a declared
value of over $1100AUD (more than $200AUD over the actual value I paid). Customs
has sent me a bill of over $200AUD for GST and duties fees as a result. I have
sent customs my invoice and proof of purchase to verify my order was under $1000AUD
and they have verified that there was an error and have refunded the GST fees.
However they are saying that a $115AUD duties fee is non-refundable as that was
charged for the inspection process. This fee would not be attracted if the order
was correctly valued at the amount I paid for it.
The seller is claiming they’ve followed all processes correctly and attached
the necessary forms. They have said that Bricklink has automatically generated
the invoice on their end that shows the order value of over $1100AUD. So it appears
there is an error with Bricklink’s generated invoice system, as the invoice I
have as the buyer was completely different in value to the seller’s invoice.
Bricklink have not responded to any of my requests for assistance.
What is the best course of action for me? Has anyone else in Australia had a
similar experience and how was it resolved?
Many thanks
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| | | | | Author: | pashah | | Posted: | Apr 5, 2024 08:36 | | Subject: | Re: Incorrect Value Resulted in Duties Fees (AUS) | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, CommanderCG47 writes:
| | Hello,
I’ve purchased an order from overseas and had it shipped to Australia. My total
order value including shipping fees was below $1000AUD. Therefore I have paid
10% GST to Bricklink as per Bricklink’s terms.
My package was held in customs after they inform me the order had a declared
value of over $1100AUD (more than $200AUD over the actual value I paid). Customs
has sent me a bill of over $200AUD for GST and duties fees as a result. I have
sent customs my invoice and proof of purchase to verify my order was under $1000AUD
and they have verified that there was an error and have refunded the GST fees.
However they are saying that a $115AUD duties fee is non-refundable as that was
charged for the inspection process. This fee would not be attracted if the order
was correctly valued at the amount I paid for it.
The seller is claiming they’ve followed all processes correctly and attached
the necessary forms. They have said that Bricklink has automatically generated
the invoice on their end that shows the order value of over $1100AUD. So it appears
there is an error with Bricklink’s generated invoice system, as the invoice I
have as the buyer was completely different in value to the seller’s invoice.
Bricklink have not responded to any of my requests for assistance.
What is the best course of action for me? Has anyone else in Australia had a
similar experience and how was it resolved?
Many thanks
|
The auto-generated BrickLink GST receipt that sellers are supposed to print and
attach to the shipment is specified in AUD regardless of payment currency. It
also includes the following text: "All prices above are AUD. Gross amount
includes discount and GST." You may want to check with customs to make sure
they are not using the grand total of the gross amount which is inclusive of
GST collected by/paid to BrickLink. Regarding duties, it is a complicated issue
that varies by country but there may be a formal appeals process through which
you may be able to get a partial refund (customs may not waive the inspection
fee even if your appeal goes through).
You may also want to contact the seller and ask for a screenshot of the "grand
total" row at toward the bottom of the auto-generated GST receipt that only
sellers access. Also, ask the seller for a copy of their invoice with the shipping
company they used - this should show the declared value submitted by the seller
- the seller may have declared USD instead of AUD, for example.
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| | | | | | | Author: | CommanderCG47 | | Posted: | Apr 5, 2024 12:35 | | Subject: | Re: Incorrect Value Resulted in Duties Fees (AUS) | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, pashah writes:
| | In Help, CommanderCG47 writes:
| | Hello,
I’ve purchased an order from overseas and had it shipped to Australia. My total
order value including shipping fees was below $1000AUD. Therefore I have paid
10% GST to Bricklink as per Bricklink’s terms.
My package was held in customs after they inform me the order had a declared
value of over $1100AUD (more than $200AUD over the actual value I paid). Customs
has sent me a bill of over $200AUD for GST and duties fees as a result. I have
sent customs my invoice and proof of purchase to verify my order was under $1000AUD
and they have verified that there was an error and have refunded the GST fees.
However they are saying that a $115AUD duties fee is non-refundable as that was
charged for the inspection process. This fee would not be attracted if the order
was correctly valued at the amount I paid for it.
The seller is claiming they’ve followed all processes correctly and attached
the necessary forms. They have said that Bricklink has automatically generated
the invoice on their end that shows the order value of over $1100AUD. So it appears
there is an error with Bricklink’s generated invoice system, as the invoice I
have as the buyer was completely different in value to the seller’s invoice.
Bricklink have not responded to any of my requests for assistance.
What is the best course of action for me? Has anyone else in Australia had a
similar experience and how was it resolved?
Many thanks
|
The auto-generated BrickLink GST receipt that sellers are supposed to print and
attach to the shipment is specified in AUD regardless of payment currency. It
also includes the following text: "All prices above are AUD. Gross amount
includes discount and GST." You may want to check with customs to make sure
they are not using the grand total of the gross amount which is inclusive of
GST collected by/paid to BrickLink. Regarding duties, it is a complicated issue
that varies by country but there may be a formal appeals process through which
you may be able to get a partial refund (customs may not waive the inspection
fee even if your appeal goes through).
You may also want to contact the seller and ask for a screenshot of the "grand
total" row at toward the bottom of the auto-generated GST receipt that only
sellers access. Also, ask the seller for a copy of their invoice with the shipping
company they used - this should show the declared value submitted by the seller
- the seller may have declared USD instead of AUD, for example.
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Hey,
Thanks for getting back to me. That first suggestion is mostly what I have done
and DHL have verified my order value with my invoice and dropped the GST after
I sent in a formal appeal but say that they are unable to refund the $115AUD
customs fees. The seller also has sent me that invoice you mentioned which shows
the declared value in AUD. They had attached it to the DHL package showing I
had paid GST already. The declared value is listed as $1177.78AUD, whereas my
order total was approximately $960AUD inclusive of all shipping and handling
fees.
In the seller’s invoice breakdown generated on Bricklink, all the values on their
invoice are different to what I have paid, for example a $14.75AUD item is shown
as $16.22AUD. I’m pretty sure that these AUD values are being generated automatically
via Bricklink on the seller’s invoice, which is why I think Bricklink may be
at fault. Each value is listed at close to 10% greater what I paid and then the
10% GST is shown next to that value too. (EG: $16.22 + $1.62 GST on the seller’s
invoice, when what I actually paid was $14.75 + $1.48GST).
If my order had exceeded $1000AUD Bricklink would have not charged me 10% GST
as per their terms as any orders that exceed that threshold, the buyer is responsible
for GST and customs fees. So I am really unsure why the seller’s Bricklink invoice
shows incorrect AUD values. I hope I am able to get in contact with someone at
Bricklink who can help resolve this issue.
Thanks for the help
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Australia, Western Australia
Canada, Ontario