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| | | Author: | Chestercu15  | | Posted: | Mar 31, 2024 07:32 | | Subject: | Missing Pieces from an Order: 2 times now | | Viewed: | 194 times | | Topic: | Buying | |
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| I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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| | | | | Author: | TempleOfBricks | | Posted: | Mar 31, 2024 08:37 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 52 times | | Topic: | Buying | |
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| Off course as a seller we have sometimes parts missing, but I ALWAYS contact
before shipping. and ask the Buyer what he wants..
Have a nice day!
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| | | | | Author: | bobnikolov | | Posted: | Mar 31, 2024 08:46 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 53 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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It depends. Some sellers send package then message with missing parts which i
dont like too. As seller If something missing i always contact buyer how to proceed,
given option to cancel entire order. Its horrible to open an order for important
part which is missing and the seller contact you after the fact they shipped
the order
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| | | | | Author: | edk | | Posted: | Mar 31, 2024 09:55 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 52 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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Sad to say that is all too common. Seems like many sellers are so concerned they
will lose a few dollar order that they do not dare let the customer know in advance
of shipping they have an issue with the parts ordered.
I ALWAYS send a message Before shipping with an explanation so the buyer actually
has a choice to cancel.
I think non positive feedback was earned in a case such as this. You should
also get a full refund.
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| | | | | Author: | theboystoys | | Posted: | Mar 31, 2024 10:29 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 39 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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It shouldn't happen, but it does.
Mistakes happen from every seller from time to time. But when a seller knows
they're missing a piece, they should contact the buyer BEFORE shipping and
let the buyer decide what to do. If I were you, I would request a refund for
the part plus the cost to have it shipped from another seller.
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| | | | | Author: | 1001bricks | | Posted: | Mar 31, 2024 10:54 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 43 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
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I'm sorry but here we don't write before shipping.
That may be possible for a small shop, but more difficult when you've to
permanently process (every day, all day long) orders.
Much more, we tested this solution to write before shipping.
It simply didn't work or made buyers unhappier.
* Buyer may take 1 to a few days to read his e-mails/messages, the he asks to
ship - but is already unhappy because having lost a few days.
* Some buyers don't communicate at all, for various reasons, or hardly
(language...)
* Or one may ask for a compensation in different part(s), which may be complicated
(different price), or bad luck could ALSO be missing in qty, so then what do
we do, write again?
Note one may say it was the most important part of the order, while representing
1% of the order price or quantity 
Shipping is also exactly what does LSAH and PAB (and many generic online shops)
- if something's missing they simply don't charge you but ship the remaining.
Personnaly when I buy I'm aware that I may not receive some parts of an order.
So if something is critical I either ask before the order, or at least would
write in the order comment "3001 Red is critical, please let me know if you
don't have it!" or something like this - and of course hoping the seller
will read (some simply don't, some very busy may simply miss the message)...
In short, no, for practical reasons I don't expect shops to warn me before
shipping.
HTH?
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| | | | | Author: | yorbrick | | Posted: | Mar 31, 2024 11:22 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 48 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C.
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| | | | | | | Author: | jennnifer | | Posted: | Mar 31, 2024 11:50 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 52 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
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Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C.
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Yes. This seems to be the only way to defend against this unfortunate seller
practice.
Also, if sellers want to just refund parts without telling you, and they don't
advertise this practice in their terms, they ought to refund your shipping as
well so you can shop elsewhere.
~Jen
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| | | | | | | Author: | bobnikolov | | Posted: | Mar 31, 2024 12:05 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 49 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
|
Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C.
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Sorry, this can't be serious
Any buyer should have templates just in case...
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| | | | | | | | | Author: | yorbrick | | Posted: | Mar 31, 2024 12:39 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 46 times | | Topic: | Buying | |
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| In Buying, bobnikolov writes:
| | In Buying, yorbrick writes:
| | In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
|
Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C.
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Sorry, this can't be serious
Any buyer should have templates just in case...
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Yes, I was serious. If the buyer is having the same issue with multiple orders,
it makes sense to ask sellers not to ship if they cannot fulfill the whole order
or the important parts.
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| | | | | | | | | | | Author: | rtzx9r | | Posted: | Mar 31, 2024 13:17 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 43 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | In Buying, bobnikolov writes:
| | In Buying, yorbrick writes:
| | In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
|
Put a note with the order ... DO NOT SHIP IF MISSING PARTS A, B AND C.
|
Sorry, this can't be serious
Any buyer should have templates just in case...
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Yes, I was serious. If the buyer is having the same issue with multiple orders,
it makes sense to ask sellers not to ship if they cannot fulfill the whole order
or the important parts.
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As a seller it can happen… can’t find a brick, or you find it and it’s turned
yellow (white pieces) or perhaps cracked (dark red, reddish brown). I always
send a buyer an email with options… credit, full cancellation, etc and let them
decide.
I find it a terrible business practice to send an incomplete order with just
a note in the order… you’ve wasted a week plus of time the buyer could have sourced
their parts elsewhere. Too busy e isn’t an excuse either… it’s just poor customer
service.
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| | | | | Author: | zorbanj | | Posted: | Mar 31, 2024 14:10 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| |
I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
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Refuse delivery of the package so it goes back to the seller. After this happens
One or 2 time the seller learns not to engage in this cruddy business practice.
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| | | | | Author: | WildBricks | | Posted: | Apr 1, 2024 12:54 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 29 times | | Topic: | Buying | |
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| As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
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| | | | | | | Author: | 1001bricks | | Posted: | Apr 1, 2024 13:02 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 24 times | | Topic: | Buying | |
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| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'.
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Exactly
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| | | | | | | Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:16 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 25 times | | Topic: | Buying | |
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| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
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Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 1, 2024 13:19 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 31 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer.
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Same, I message the buyer (usually the night before I ship as I pull orders the
night before) and then unless I’m contacted saying it’s an issue I ship it out
normally the next day (or sometimes even in several hours) and I havnt had an
angry customers message me wondering why I didn’t delay shipping their package
for a week waiting for a response since a .15 part on a $30 was missing so I
think most customers don’t care about being contacted. If it’s an obviously important
part I’ll delay it but 99% of the time it isnt
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Slight correction.
I meant most customers don’t care about responding if contacted that a small
part is missing. Based on the very low response rate it seems most take it as
kinda an “announcement” that they hear but nothing else.
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| | | | | | | Author: | edk | | Posted: | Apr 1, 2024 14:08 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 26 times | | Topic: | Buying | |
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| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
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I do not run into not having all parts ordered often but EVERY time I have messaged
the buyer Before shipping an incomplete/partial order they have replied to let
me know how they would like to proceed with the order issue.
I do not see why a buyer is expected to or should have to add a note stating
why they placed the order. Isn't it as simple as they wanted to order the
parts in the order?
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 1, 2024 15:00 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 23 times | | Topic: | Buying | |
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| In Buying, edk writes:
| | In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
If you have something in your order that is the reason you placed the order,
then mention it in the notes so that we know and can reach out to you. I've
found that it is always about communication.
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I do not run into not having all parts ordered often but EVERY time I have messaged
the buyer Before shipping an incomplete/partial order they have replied to let
me know how they would like to proceed with the order issue.
I do not see why a buyer is expected to or should have to add a note stating
why they placed the order. Isn't it as simple as they wanted to order the
parts in the order?
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Of course it is best that s seller contacts the buyer if they are missing parts.
But not all sellers do. So if some parts are especially important to the buyer
then indicating this makes sure the seller is aware of it.
It is not always as simple as they need / want all the parts in the order. I
just placed an order with a store, I only need about half the items I ordered.
The other parts are cheap enough, so I'll buy them even though I don't
need them right now. But I wouldn't place the order just for those extra
parts.
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| | | | | | | Author: | zorbanj | | Posted: | Apr 1, 2024 15:48 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 27 times | | Topic: | Buying | |
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| In Buying, WildBricks writes:
| | As a seller, 9 times out of 10 I will contact the buyer to let them know something
is missing before shipping and then NEVER HEAR from the buyer. So then their
package is sitting around for days waiting on a response from them. Then their
feedback is 'took a long time to ship and missing parts'. We have no
way of knowing who is going to be a quick responder and who isn't, which
parts are the most important and which is filler.
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My store is much smaller than yours, but I've always gotten a timely response.
Maybe I've just been lucky so far.
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| | | | | Author: | SezaR | | Posted: | Apr 1, 2024 15:09 | | Subject: | Re: Missing Pieces from an Order: 2 times now | | Viewed: | 30 times | | Topic: | Buying | |
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| In Buying, Chestercu15 writes:
| | I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.
Is that common business practice, to communicate after shipping that parts are
missing? Would this warrant less than positive feedback?
Newer member here, just seeking some help
|
As a seller, I never shipped if I find something missing, broken,... I let the
buyer know so they can make a decision. If they agree, I ship but I refund the
missing parts but I don't decrease shipping costs (unless if the package's
shipping costs turns to be lower than what It would have been with missing parts).
As a buyer, I leave a note:
"the part A and B,... are vital for this order. They are the reason I order.
Please do not ship if they are missing".
I always order from sellers with high feedback record. But this practice still
happen to me. Last time, I ordered 23 lots (41 parts) mostly minifig's parts.
The seller wrote me:
"Hi
Your order is packed. Unfortunately, there was a mistake in my inventory and
I'm missing 2 x blue 4275b therefore I refunded the parts to you.
I'm really sorry about that and hope you'll still have a good experience
with my store.
Have a nice day.
"
I was initially considering expressing my dissatisfaction, but instead, I decided
to use sarcasm:
Hi,
Thank you for letting me know about these missing bricks before you ship the
order. There are very few orders with top service like yours, who let buyers
know about missing parts before they ship.
Unfortunately, there are also many stores who just refund missing parts, leave
a message, and ship the rest of order. Those stores apparently don't care
at all that those few missing bricks could be the main/sole reason for the buyer
to submit the order and pay S&H and the other parts were added but they were
not necessary. I am glad you are not like one of those sellers.
There is no problem with these missing parts and they were not vital to my order.
You can go ahead and ship the order. Thanks again,
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USA, Michigan
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