| Discussion Forum: Thread 355665 |
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| | | Author: | Bond  | | Posted: | Mar 29, 2024 21:15 | | Subject: | Opening Store Back Up Soon; However... | | Viewed: | 165 times | | Topic: | Selling | |
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| It has been about a year since my store was last opened for a month or longer.
I'm presuming that there have been a number of significant policy changes
in that time, particularly for sellers. That being said, I do make every effort
to keep up; I read the Forum regularly, being especially alert for posts regarding
seller issues (and resolutions) and selling tips.
What I'm really jittery about is the potential for fraudulent PayPal chargeback
once I begin pushing out orders again. Out of my 776 feedback (775 positive,
1 neutral, and 0 complaint), 510 of the positives were for selling. Even my one
neutral reads "Awesome seller". So I'd like to think, at least, that
a potential buyer will trust me to get their order correct and sent to them in
undamaged condition.
But that, of course, does not stop a handful of buyers from pulling the ol'
chargeback lever despite the fact that they got their order complete and undamaged.
A lot of the posts I've read over the years from high-feedback sellers regarding
this nightmare is that, more often than not, the seller ends up on the losing
side of the dispute. This is the kind of thing that I'd like to avoid or
at least minimize.
Any advice? Any special tools or methods you use to keep fraudulent chargeback
to a minimum? Even basic advice regarding making the selling experience as issue-free
for the buyer would be welcome. I have initiated automated checkout.
- Bond
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| | | | | Author: | BrickOutLoud | | Posted: | Mar 29, 2024 21:29 | | Subject: | Re: Opening Store Back Up Soon; However... | | Viewed: | 54 times | | Topic: | Selling | |
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| I'm closing in on 8,000 sales and never really had an issue. Use tracking
and paypal really isnt a problem. Of course, others here have way more experience
than me, but i've never really had a problem. Welcome back!
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| | | | | Author: | Nubs_Select | | Posted: | Mar 29, 2024 21:39 | | Subject: | Re: Opening Store Back Up Soon; However... | | Viewed: | 53 times | | Topic: | Selling | |
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| in regards to PayPal chargebacks, I wouldn't worry too much. if you have
tracking then the worst case scenario is you'll get the item back and you'll
be out of the sale (except for very rare cases where they sent something else
back in which case if you wanted you could probably get the law involved) but
in general Paypal claim are extraordinarily rare. I've had 11635 orders on
bricklink, brickowl, and eBay combined since I started selling online about 5+
years ago. in total I've had exactly 1 Paypal case filled against me which
was about 5+ years back and I won that case. in general Paypal cases tho can
be a nightmare when they happen are by no means a common thing
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| | | | | Author: | popsicle | | Posted: | Mar 30, 2024 14:16 | | Subject: | Re: Opening Store Back Up Soon; However... | | Viewed: | 43 times | | Topic: | Selling | |
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| In Selling, Bond writes:
| | It has been about a year since my store was last opened for a month or longer.
I'm presuming that there have been a number of significant policy changes
in that time, particularly for sellers. That being said, I do make every effort
to keep up; I read the Forum regularly, being especially alert for posts regarding
seller issues (and resolutions) and selling tips.
What I'm really jittery about is the potential for fraudulent PayPal chargeback
once I begin pushing out orders again. Out of my 776 feedback (775 positive,
1 neutral, and 0 complaint), 510 of the positives were for selling. Even my one
neutral reads "Awesome seller". So I'd like to think, at least, that
a potential buyer will trust me to get their order correct and sent to them in
undamaged condition.
But that, of course, does not stop a handful of buyers from pulling the ol'
chargeback lever despite the fact that they got their order complete and undamaged.
A lot of the posts I've read over the years from high-feedback sellers regarding
this nightmare is that, more often than not, the seller ends up on the losing
side of the dispute. This is the kind of thing that I'd like to avoid or
at least minimize.
Any advice? Any special tools or methods you use to keep fraudulent chargeback
to a minimum? Even basic advice regarding making the selling experience as issue-free
for the buyer would be welcome. I have initiated automated checkout.
- Bond
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Welcome back, Pat
Anecdotally, never been given reason to worry about the "fraudulent chargeback"
and consequently never have. Just CYA on larger dollar amount orders...
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| | | | | Author: | TheBrickGuys | | Posted: | Mar 30, 2024 19:30 | | Subject: | Re: Opening Store Back Up Soon; However... | | Viewed: | 44 times | | Topic: | Selling | |
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| Like others have stated, chargebacks just dont happen very often. Out of all
the sales we have had over the past decade we have had only a few customers file
a chargeback with PayPal and all but one we went ahead and gave a full refund
before PayPal even made a decision because it was obvious by looking at the tracking
info that the order was most likely lost in the mail. The one we did dispute
we won.
Even if the few we had were just people trying to get an order for free, it is
still a small price to pay when you compare that the ratio of orders going bad
verses orders being completed where all ends well is probably one bad for every
3000 good.
With all that being said, I can still appreciate your concern. I still will fret
sometimes when we get an order for high dollar set from a new buyer but we have
yet to have any larger order go bad or get lost in the mail. And when it comes
to first time buyers, we have never had a problem yet.
If I do fill the occasional order where I feel a little apprehensiveness about
the order then I just pay a little extra and buy insurance.
Jim
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| | | | | Author: | zorbanj | | Posted: | Mar 30, 2024 19:42 | | Subject: | Re: Opening Store Back Up Soon; However... | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, Bond writes:
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Any advice? Any special tools or methods you use to keep fraudulent chargeback
to a minimum? Even basic advice regarding making the selling experience as issue-free
for the buyer would be welcome. I have initiated automated checkout.
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Maybe I missed a policy change, but chargebacks have always been allowed. Even
so, they are very rare. I can only recall getting one chargeback for a low-dollar
non-Lego item on another platform, and the buyer was clearly unhinged.
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USA, Texas
Canada, Ontario
