| Discussion Forum: Thread 355542 |
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| | | Author: | cszM  | | Posted: | Mar 27, 2024 14:01 | | Subject: | Missing pieces on a set | | Viewed: | 133 times | | Topic: | Help | |
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| Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
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| | | | | Author: | SylvainLS | | Posted: | Mar 27, 2024 14:15 | | Subject: | Re: Missing pieces on a set | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
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| | | | | | | Author: | cszM | | Posted: | Mar 27, 2024 14:24 | | Subject: | Re: Missing pieces on a set | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Hi,
File an NSS: https://www.bricklink.com/help.asp?helpID=110
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will do, thanks a lot
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| | | | | Author: | Ziegelmeister | | Posted: | Mar 27, 2024 14:15 | | Subject: | (Cancelled) | | Viewed: | 33 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | Ziegelmeister | | Posted: | Mar 27, 2024 14:17 | | Subject: | Re: Missing pieces on a set | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
It's not uncommon to have missing parts from a factory sealed set... It's
not common either but it has happened twice to me with (missing 5
of the slopes on the turret). And
(missing some of the long pieces that go
in the rafters of the dining hall).
If it's a new or relatively recent set, you can try reaching out to LEGO
to see if they'll send you the pieces, but you'll still need to figure
out how to deal with the store.
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| | | | | | | Author: | SylvainLS | | Posted: | Mar 27, 2024 14:22 | | Subject: | Re: Missing pieces on a set | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | […]
If it's a new or relatively recent set, you can try reaching out to LEGO
to see if they'll send you the pieces, but you'll still need to figure
out how to deal with the store.
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Only if the sets were New & Sealed.
Otherwise, especially if the sets were Used, it’s the sole responsibility of
the seller.
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| | | | | Author: | yorbrick | | Posted: | Mar 27, 2024 16:53 | | Subject: | Re: Missing pieces on a set | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, cszM writes:
| | Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
Which set was it, and which parts were missing? As not all sets have to have
all the parts in the inventory to be considered complete when used.
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