Discussion Forum: Thread 355451

 Author: SDF_Bricks View Messages Posted By SDF_Bricks
 Posted: Mar 25, 2024 09:20
 Subject: Bricklink vs. Brickset
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 Topic: General
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SDF_Bricks (296)

Location:  USA, Illinois
Member Since Contact Type Status
Mar 19, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: SDH Bricks
I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.
 Author: Saitobricks.ca View Messages Posted By Saitobricks.ca
 Posted: Mar 25, 2024 09:24
 Subject: Re: Bricklink vs. Brickset
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 Topic: General
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Saitobricks.ca (36)

Location:  Canada, Ontario
Member Since Contact Type Status
Aug 28, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Unlicensed Bricks
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

What set did you sell him?

You should check yourself to see if there are any differences in the databases.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Mar 25, 2024 09:25
 Subject: Re: Bricklink vs. Brickset
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peregrinator (766)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

It might be helpful to name the set? I don't see how one can troubleshoot
a problem, or even determine whether a problem exists, without this information.

Did you confirm that the BL and Brickset inventories differ?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Mar 25, 2024 10:11
 Subject: Re: Bricklink vs. Brickset
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 Topic: General
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yorbrick (1182)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store: Yorbricks
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

I'd trust bricklink over brickset when it comes to Inventories. Brickset
imports them from other places.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Mar 25, 2024 10:16
 Subject: Re: Bricklink vs. Brickset
 Viewed: 67 times
 Topic: General
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1001bricks (52267)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

On a BrickLink sale, only the BrickLink Catalog/Inventory is the reference.

It could be like instead of checking Toyota parts info on the Toyota website,
one would check another website (even an informed one)
 Author: SDF_Bricks View Messages Posted By SDF_Bricks
 Posted: Mar 25, 2024 10:38
 Subject: Re: Bricklink vs. Brickset
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SDF_Bricks (296)

Location:  USA, Illinois
Member Since Contact Type Status
Mar 19, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: SDH Bricks
In General, 1001bricks writes:
  In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

On a BrickLink sale, only the BrickLink Catalog/Inventory is the reference.

It could be like instead of checking Toyota parts info on the Toyota website,
one would check another website (even an informed one)

The specific set is 42029 - Customized Truck

https://www.bricklink.com/v2/catalog/catalogitem.page?S=42029-1#T=S&O={%22iconly%22:0}
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Mar 25, 2024 10:45
 Subject: Re: Bricklink vs. Brickset
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In General, SDF_Bricks writes:
  In General, 1001bricks writes:
  In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

On a BrickLink sale, only the BrickLink Catalog/Inventory is the reference.

It could be like instead of checking Toyota parts info on the Toyota website,
one would check another website (even an informed one)

The specific set is

 
Set No: 42029  Name: Customized Pick up Truck
* 
42029-1 (Inv) Customized Pick up Truck
1063 Parts, 2014
Sets: Technic: Model: Off-Road

Well, BL says it has 1063 parts, Brickset says 1063 and has only 1061 (directly
from LEGO).

And instead of comparing the inventories manually, you can compare the very same
data here: https://www.bricklink.com/v3/inventorycomparison/main.page?sourceA=0&invA=42029-1&sourceB=1&invB=42029

… and it’s only a matter of variants.

Methinks someone (you or the buyer) used the wrong set number
 Author: SDF_Bricks View Messages Posted By SDF_Bricks
 Posted: Mar 25, 2024 11:20
 Subject: Re: Bricklink vs. Brickset
 Viewed: 73 times
 Topic: General
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SDF_Bricks (296)

Location:  USA, Illinois
Member Since Contact Type Status
Mar 19, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: SDH Bricks
In General, SylvainLS writes:
  In General, SDF_Bricks writes:
  In General, 1001bricks writes:
  In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

On a BrickLink sale, only the BrickLink Catalog/Inventory is the reference.

It could be like instead of checking Toyota parts info on the Toyota website,
one would check another website (even an informed one)

The specific set is

 
Set No: 42029  Name: Customized Pick up Truck
* 
42029-1 (Inv) Customized Pick up Truck
1063 Parts, 2014
Sets: Technic: Model: Off-Road

Well, BL says it has 1063 parts, Brickset says 1063 and has only 1061 (directly
from LEGO).

And instead of comparing the inventories manually, you can compare the very same
data here: https://www.bricklink.com/v3/inventorycomparison/main.page?sourceA=0&invA=42029-1&sourceB=1&invB=42029

… and it’s only a matter of variants.

Methinks someone (you or the buyer) used the wrong set number

To me it looks like the buyer 'misplaced' a bag. Nothing I can do here
but give him the benefit of the doubt and send him the extra parts. The thing
is, all those parts he claims are missing, I do NOT have them. I'll have
to break/amputate other sets. Pity ... live and learn as they say. Sometimes
you gotta learn to take a loss as there is no 'clear' solution in sight.
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Mar 25, 2024 12:00
 Subject: Re: Bricklink vs. Brickset
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zorbanj (805)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
In General, SDF_Bricks writes:

  
To me it looks like the buyer 'misplaced' a bag. Nothing I can do here
but give him the benefit of the doubt and send him the extra parts. The thing
is, all those parts he claims are missing, I do NOT have them. I'll have
to break/amputate other sets. Pity ... live and learn as they say. Sometimes
you gotta learn to take a loss as there is no 'clear' solution in sight.

If it were me I would buy the parts on BL and have them sent directly to the
buyer or offer a refund. That way you don't have to mess up your other sets.
 Author: rylie_aitch View Messages Posted By rylie_aitch
 Posted: Mar 25, 2024 12:41
 Subject: Re: Bricklink vs. Brickset
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rylie_aitch (243)

Location:  USA, Colorado
Member Since Contact Type Status
Jul 12, 2021 Contact Member Seller
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Store Closed Store: rylie_store
In General, zorbanj writes:
  In General, SDF_Bricks writes:

  
To me it looks like the buyer 'misplaced' a bag. Nothing I can do here
but give him the benefit of the doubt and send him the extra parts. The thing
is, all those parts he claims are missing, I do NOT have them. I'll have
to break/amputate other sets. Pity ... live and learn as they say. Sometimes
you gotta learn to take a loss as there is no 'clear' solution in sight.

If it were me I would buy the parts on BL and have them sent directly to the
buyer or offer a refund. That way you don't have to mess up your other sets.

Might be better to send what he has, then replenish from BrickLink sellers later.
That way he's not giving out a buyer's address to a third party and can
account for the parts' condition directly.
 Author: steelwoolghandi View Messages Posted By steelwoolghandi
 Posted: Mar 25, 2024 12:46
 Subject: Re: Bricklink vs. Brickset
 Viewed: 64 times
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steelwoolghandi (2608)

Location:  USA, Texas
Member Since Contact Type Status
Oct 15, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: steelwoolghandi's
In General, SDF_Bricks writes:
  In General, SylvainLS writes:

  
To me it looks like the buyer 'misplaced' a bag. Nothing I can do here
but give him the benefit of the doubt and send him the extra parts. The thing
is, all those parts he claims are missing, I do NOT have them. I'll have
to break/amputate other sets. Pity ... live and learn as they say. Sometimes
you gotta learn to take a loss as there is no 'clear' solution in sight.

I am a bit confused, is this a used set, and you did not check to make sure that
it was complete before you listed it? Did you know it was complete, and the buyer
is saying it is not?
seems very fishy that the buyer is wanting replacement parts that are the expensive
ones that sends up red flags.

I would offer a refund as the other member suggested, try that first then if
not get the parts from bricklink dont break up a bunch of sets that will cost
you more in the long run.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Mar 25, 2024 10:49
 Subject: Re: Bricklink vs. Brickset
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peregrinator (766)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In General, SDF_Bricks writes:
  The specific set is 42029 - Customized Truck

 
Set No: 42029  Name: Customized Pick up Truck
* 
42029-1 (Inv) Customized Pick up Truck
1063 Parts, 2014
Sets: Technic: Model: Off-Road

Both the BL and BS inventories have a linear actuator in them

 
Part No: 92693c01  Name: Technic Linear Actuator Mini with Dark Bluish Gray Head and Orange Axle
* 
92693c01 Technic Linear Actuator Mini with Dark Bluish Gray Head and Orange Axle
Parts: Technic {Light Bluish Gray}
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Mar 25, 2024 16:35
 Subject: Re: Bricklink vs. Brickset
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jennnifer (3531)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

Take photos of what you send out. That way you know if you made a mistake and
your buyer might 'find' the missing items after being prompted.

~Jen
 Author: Saitobricks.ca View Messages Posted By Saitobricks.ca
 Posted: Mar 25, 2024 16:37
 Subject: Re: Bricklink vs. Brickset
 Viewed: 38 times
 Topic: General
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Saitobricks.ca (36)

Location:  Canada, Ontario
Member Since Contact Type Status
Aug 28, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Unlicensed Bricks
In General, jennnifer writes:
  In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

Take photos of what you send out. That way you know if you made a mistake and
your buyer might 'find' the missing items after being prompted.

 Author: abriggs View Messages Posted By abriggs
 Posted: Mar 25, 2024 19:44
 Subject: Re: Bricklink vs. Brickset
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abriggs (310)

Location:  USA, Alabama
Member Since Contact Type Status
Mar 1, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: nikeharryalice
In General, SDF_Bricks writes:
  I recently sold a set, and the buyer came back saying there are SEVERAL missing
pieces. Those are all LARGE pieces (not real cheap). He also said he checked
inventory against BrickSet (Not BrickLink). I'd like to give the buyer the
benefit of the doubt, but when there are 20 large missing parts (Including a
linear actuator), I'm rather not sure.

If it's going to keep you up at night, tell the buyer you want the set back
for a full refund. Send him a shipping label, tell him to pack it back into
the box he got it in, and drop it off at a post office. I think it'll be
cheaper to do that then buy all the parts on bricklink and send them onto to
him.
 Author: WildBricks View Messages Posted By WildBricks
 Posted: Mar 26, 2024 17:16
 Subject: Re: Bricklink vs. Brickset
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WildBricks (6280)

Location:  USA, Georgia
Member Since Contact Type Status
May 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Bricks GA
  If it's going to keep you up at night, tell the buyer you want the set back
for a full refund. Send him a shipping label, tell him to pack it back into
the box he got it in, and drop it off at a post office. I think it'll be
cheaper to do that then buy all the parts on bricklink and send them onto to
him.

+1