| Discussion Forum: Thread 355391 |
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| | | Author: | Yourbricks  | | Posted: | Mar 23, 2024 12:56 | | Subject: | NSS help about how process in this case. | | Viewed: | 117 times | | Topic: | Help | |
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| Hello
I received a order for 3 figures a month ago, today buyer open NSS without prior
contact.
"Reason: Seller listed item with error
Details: When checking the items I saw that item SW1112 was not correct.
The body of the minifigure is different than on the picture.
What to do?"
The figure was remove from the set and put in ziplog bag, so really I dont undestand
exactly the problem, I ask to the buyer if he can send me photos or give more
details, so I can undestand the problem and give a possible solution but buyer
didnt answer the emails and NSS is open I didnt have any contact with him.
Help about how I should process in this case?
Thanks
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| | | | | Author: | Nubs_Select | | Posted: | Mar 23, 2024 13:13 | | Subject: | Re: NSS help about how process in this case. | | Viewed: | 48 times | | Topic: | Help | |
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| Send proof of shipping to the help desk and they will remove it (tho they often
take a while to remove it, currently help desk response time is ~3 weeks tho
some have had even longer waits)
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| | | | | Author: | Yourbricks | | Posted: | Mar 23, 2024 13:37 | | Subject: | Re: NSS help about how process in this case. | | Viewed: | 59 times | | Topic: | Help | |
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| Thanks Admin for the help and fast support. 👍
In Help, Yourbricks writes:
| | Hello
I received a order for 3 figures a month ago, today buyer open NSS without prior
contact.
"Reason: Seller listed item with error
Details: When checking the items I saw that item SW1112 was not correct.
The body of the minifigure is different than on the picture.
What to do?"
The figure was remove from the set and put in ziplog bag, so really I dont undestand
exactly the problem, I ask to the buyer if he can send me photos or give more
details, so I can undestand the problem and give a possible solution but buyer
didnt answer the emails and NSS is open I didnt have any contact with him.
Help about how I should process in this case?
Thanks
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Norway
Canada, Ontario