Discussion Forum: Thread 355386

 Author: Jukebox45 View Messages Posted By Jukebox45
 Posted: Mar 23, 2024 09:59
 Subject: "item does not fit in the package"
 Viewed: 118 times
 Topic: Shipping
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Jukebox45 (27)

Location:  Australia, Western Australia
Member Since Contact Type Status
May 29, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: QuokkaBricks
I have two buyers today getting the same error message - "item does not
fit in the package"

I cannot see where I have set any limits, and have sold large sets before today.

Any suggestions / advice?

Thanks
 Author: bricksahead View Messages Posted By bricksahead
 Posted: Mar 23, 2024 11:07
 Subject: Re: "item does not fit in the package"
 Viewed: 34 times
 Topic: Shipping
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bricksahead (3851)

Location:  USA, Colorado
Member Since Contact Type Status
Aug 25, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks Ahead
Did your buyers select "Parcel Shipping"?

You've the following shipping method for buyers in Australia:

Parcel Shipping - Trackable -
Fast and Traceable, shipping fees from $10.90 Shipping charges may change due
to the Volume vs Weight of LEGO parts.

For Parcel Shipping you state that "Shipping charges may change due to the
Volume vs Weight of LEGO parts".

What weights/volumes have you set up for Parcel Shipping in your IC? What are
the volumes and weights of the orders the two buyers are trying to place?

In Shipping, Jukebox45 writes:
  I have two buyers today getting the same error message - "item does not
fit in the package"

I cannot see where I have set any limits, and have sold large sets before today.

Any suggestions / advice?

Thanks
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Mar 23, 2024 11:54
 Subject: Re: "item does not fit in the package"
 Viewed: 35 times
 Topic: Shipping
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wildchicken13 (875)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Shipping, Jukebox45 writes:
  I have two buyers today getting the same error message - "item does not
fit in the package"

Then you need to use a bigger package.

  I cannot see where I have set any limits, and have sold large sets before today.

Any suggestions / advice?

Thanks

In all seriousness, we need more information in order to answer this question.
For example, what item(s) is the buyer trying to buy? Does it have weight and
dimensions in the BrickLink catalog? Do the catalog dimensions match those in
your inventory? What shipping method did the buyer choose? Are there any
restrictions on the shipping method, such as weight, volume, or dimension limits?