Three months ago I received an order from "Australia's Best Bricks"
by STEEL. The shipping process was very troublesome as I required a tracking
number. After I reminded them by email several times, a few days later an incorrect
(useless) tracking number was sent to me. I never got the correct tracking number.
The package included material encouraging to quickly leave a positive review,
and I did so because I was in good spirits after finally receiving my package.
However after examining the pieces, I noticed the awful quality of the bricks
sent to me. Stickers were applied so badly they weren't even on the brick.
The included rubber band was already nearly broken and snapped within a few uses.
Bricks were dirtier than any other order I've seen, and I had to wash-out
what I assume was children's play-dough from some of the pieces.
I immediately wanted to remove my review, but after using this site since 2012
I had no idea there was a hidden ""Feedback Removal Request." Even
though I won't be able to repost my feedback, I would have greatly appreciated
removing my hasty positive feedback on a truly awful order. Its very disappointing
to me that "Feedback Removal Request" is hidden in the problem center
instead of where the feedback is. And perhaps more disappointing is the short
1 month period where the feature even works.
If you're going to hide a feature in the back corner of your website, putting
such a short timer on it almost guarantees no-one can remove their own reviews.
It saddens me that this site makes such a simple request so difficult. There
could be all kinds of good reasons people want to delete their reviews in the
future. Doing so shouldn't be so difficult to find and within such a small
time window.
Australia, New South Wales
