| Discussion Forum: Thread 355093 |
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| | | Author: | Brickspert_AU  | | Posted: | Mar 16, 2024 01:31 | | Subject: | order item removal | | Viewed: | 55 times | | Topic: | Help | |
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| Hi all, I am trying remove an item from an order (I'm the seller) when I
try I get the "Order does not have valid order status for order item removal."
error. payment status is recieved and order status is paid.
I'm just wondering what status(s) need changing and to what?
I realise I could just do a partial refund too.
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| | | | | Author: | Nubs_Select | | Posted: | Mar 16, 2024 01:35 | | Subject: | Re: order item removal | | Viewed: | 20 times | | Topic: | Help | |
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| In Help, Brickspert_AU writes:
| | Hi all, I am trying remove an item from an order (I'm the seller) when I
try I get the "Order does not have valid order status for order item removal."
error. payment status is recieved and order status is paid.
I'm just wondering what status(s) need changing and to what?
I realise I could just do a partial refund too.
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I don’t know if you can remove items on a paid order. In general unless it’s
a high $ item it’s not worth trying to save the several cents in fees and go
through all the hassle of an order item removal request and as you suspected
simply refunding the item and messaging the buyer is the best way for all parties
involved in most cases
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| | | | | | | Author: | 1001bricks | | Posted: | Mar 16, 2024 01:45 | | Subject: | Re: order item removal | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Brickspert_AU writes:
| | Hi all, I am trying remove an item from an order (I'm the seller) when I
try I get the "Order does not have valid order status for order item removal."
error. payment status is recieved and order status is paid.
I'm just wondering what status(s) need changing and to what?
I realise I could just do a partial refund too.
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I don’t know if you can remove items on a paid order.
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Of course not!
You agree to pay 12 bucks for 12 bananas, the guy says "fine! but I have
only 10" 
OP: discuss with the buyer, agree with him to make a partial refund and to ship.
In 99.99% of the cases, buyers will understand with no problem.
If not, refund the whole, cancel and correct the inventory
What can you do else? You're not gonna 3D print them 
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| | | | | Author: | Brickspert_AU | | Posted: | Mar 16, 2024 02:35 | | Subject: | Re: order item removal | | Viewed: | 24 times | | Topic: | Help | |
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| Thanks all, I refunded the item and messaged the seller to let them know.
So is an item removal request more so for manual invoice/request quote stuff?
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