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| | | Author: | yoavheskia  | | Posted: | Mar 13, 2024 11:58 | | Subject: | Unjustified Neutral Feedback | | Viewed: | 280 times | | Topic: | Feedback | |
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| Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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| | | | | Author: | Stuart9 | | Posted: | Mar 13, 2024 12:04 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 60 times | | Topic: | Feedback | |
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| Doubt the feedback will be removed. 
Another Amazon buyer expecting everyone else to have it delivered the next day.
In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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| | | | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 12:28 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 35 times | | Topic: | Feedback | |
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| | | Another Amazon buyer expecting everyone else to have it delivered the next day.
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I should not take orders from new members anymore
I will try to change my store settings
and of course block the buyer (i never did it before)
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| | | | | Author: | popsicle | | Posted: | Mar 13, 2024 12:13 | | Subject: | (Cancelled) | | Viewed: | 43 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | popsicle | | Posted: | Mar 13, 2024 12:16 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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Sorry to hear it. Through comms you can request of the member to remove their
own feedback left. Don't believe the feedback removal request will be acted
upon, it lacks grounds within the guidelines
Many just do not understand the impact "neutral" has on a seller's
profile. Understandable as it's in fact, not neutral.
Why I posted: https://www.bricklink.com/message.asp?ID=868453
-popsicle
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| | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 12:23 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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No more 100% positive feedback when landing to my store 
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| | | | | | | Author: | zorbanj | | Posted: | Mar 13, 2024 12:49 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
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No more 100% positive feedback when landing to my store
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You could contact the buyer and see id they'll reverse the feedback.
Failing that, you should reply to the buyer's feedback. I would reply in
English. You can also post your own feedback for the buyer. I see that the buyer
has zero feedback. If you leave a negative, the buyer's total feedback will
be minus 1 and the buyer won't be able to buy from any store with the "Disallow
members with negative feedback score to buy from my store" option enabled.
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| | | | | Author: | Biglesdug | | Posted: | Mar 13, 2024 12:34 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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They think 4 days shipping is a long time? Sounds like a minor, most adults who
have ever purchased anything online wouldn't considered that a long time
for an order to be pulled, packed, shipped and delivered. Some people's expectations
are crazy.
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| | | | | | | Author: | zorbanj | | Posted: | Mar 13, 2024 12:44 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, Biglesdug writes:
| |
They think 4 days shipping is a long time? Sounds like a minor, most adults who
have ever purchased anything online wouldn't considered that a long time
for an order to be pulled, packed, shipped and delivered. Some people's expectations
are crazy.
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Many people, including adults, have been conditioned by Amazon to expect things
to be delivered immediately.
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| | | | | | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 12:47 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 32 times | | Topic: | Feedback | |
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| | | Many people, including adults, have been conditioned by Amazon to expect things
to be delivered immediately.
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No Amazon in Israel yet... I really don't understand what he was thinking
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Mar 13, 2024 12:59 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 30 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
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No Amazon in Israel yet... I really don't understand what he was thinking
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The 1st one always stings. It won't affect your sales, as you will see. Just
keep moving foward.
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Mar 13, 2024 13:02 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | In Feedback, yoavheskia writes:
| |
No Amazon in Israel yet... I really don't understand what he was thinking
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The 1st one always stings. It won't affect your sales, as you will see. Just
keep moving foward.
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This is so true, but the sting fades with time and it can bring peace as well,
since you no longer have to worry about being seen as perfect.
I still do the same customer service as before my first non positive feedback,
I just do not worry (as much) anymore.
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| | | | | Author: | zorbanj | | Posted: | Mar 13, 2024 12:42 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
|
Very much doubt the feedback will be cancelled. If it is not cancelled, you will
be stuck with it forever. This is another textbook case of why neutral feedback
should not be included in a store's feedback percentage.
This thread may interest you:
https://www.bricklink.com/messageThread.asp?ID=354902
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| | | | | Author: | Tracyd | | Posted: | Mar 13, 2024 12:46 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
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It won't be removed based on all the forum posts by other sellers. But by
blocking new buyers you are blocking people with perfect feedback scores. 0
feedback means no negatives or neutrals.
Do not obsess over the perfect feedback score.
Answer his feedback truthfully and it shouldn't hurt you. I agree a neutral
should not lower your score, but it is not my decision to make. IF I am worried
about a less than perfect score, I look at the feedback left and their responses
to it. You have some interesting stuff in your store, people who are looking
for that will buy it even without the perfect score, as long as you answer the
bad feedback in a calm truthful manner. Shipping time isn't your fault unless
you don't process the order for days after it was made/paid.
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| | | | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 13:54 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 63 times | | Topic: | Feedback | |
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| | | You have some interesting stuff in your store
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Thank you!
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| | | | | Author: | Leftoverbricks | | Posted: | Mar 13, 2024 12:59 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 37 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
We do not often see sellers form Israel posting in the forum.
Currently there are only 11 Israeli shops on Bricklink: https://www.bricklink.com/browseStores.asp?countryID=IL
Which is strange: Israel is #25 on the world list of biggest economies (https://www.worldometers.info/gdp/gdp-by-country/)
For comparison The Netherlands is #18 and has 1241 stores.
Perhaps Israeli are not much interested in LEGO?
On topic: I wouldn't give it moo much thought. Some people are just very
impatient. Unless your buyer was in the Gaza strip, then you have a problem.
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| | | | | | | Author: | SylvainLS | | Posted: | Mar 13, 2024 13:09 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 33 times | | Topic: | Feedback | |
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| In Feedback, Leftoverbricks writes:
| | […]
For comparison The Netherlands is #18 and has 1241 stores.
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Comparisons should be made to the group (by the way of means, medians, and other
indicators), not between two outlyers 
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| | | | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 13:22 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 40 times | | Topic: | Feedback | |
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| | | Perhaps Israeli are not much interested in LEGO?
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They are, but less then Europe, there are about 4300 members in Israel but not
many sellers though.
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Unless your buyer was in the Gaza strip, then you have a problem.
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The poor people in Gaza don't have time for Lego these days
But few weeks ago I had a great order from Dubai!
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| | | | | Author: | yorbrick | | Posted: | Mar 13, 2024 13:06 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
It won't be removed.
Just respond to it in a positive way, such as "The order was delivered four
days after it was placed." It shows you made no error, and it makes you look
good (and the buyer bad). It will be ignored if anyone looks at it.
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| | | | | Author: | yorbrick | | Posted: | Mar 13, 2024 13:11 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 42 times | | Topic: | Feedback | |
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| | It looks like it is sorted now. |
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| | | | | | | Author: | Nubs_Select | | Posted: | Mar 13, 2024 13:14 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 33 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | It looks like it is sorted now.
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Indeed! Time to celebrate with pizza!
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| | | | | | | Author: | yoavheskia | | Posted: | Mar 13, 2024 13:14 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | It looks like it is sorted now.
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Yes, he changed his feedback to positive! 
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| | | | | | | | | Author: | popsicle | | Posted: | Mar 13, 2024 13:29 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 57 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | In Feedback, yorbrick writes:
| | It looks like it is sorted now.
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Yes, he changed his feedback to positive!
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Well done.
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| | | | | | | | | Author: | SezaR | | Posted: | Mar 13, 2024 16:18 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 70 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| | In Feedback, yorbrick writes:
| | It looks like it is sorted now.
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Yes, he changed his feedback to positive!
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I went up to about 1200 feedbacks, all positives. Among those, about 15 of them
were neutral or negative. I had messaged buyer, showed them I was on their side
and made things right and they eventually removed feedback.
But my first neutral was given by someone who was firmly determined to keep it
neutral (for absurd reasons  ).
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Israel, Mehoz Tel Aviv
United Kingdom, England
USA, Washington
Netherlands, Overijssel
France, Nouvelle-Aquitaine
Canada, Ontario