| Discussion Forum: Thread 354850 |
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| | | Author: | collectabrick  | | Posted: | Mar 9, 2024 19:41 | | Subject: | NSS Store Suspension | | Viewed: | 306 times | | Topic: | Help | |
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| Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
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| | | | | Author: | calebfishn | | Posted: | Mar 9, 2024 22:13 | | Subject: | Re: NSS Store Suspension | | Viewed: | 78 times | | Topic: | Help | |
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| In Help, collectabrick writes:
| | Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
|
Your store has been open for less than three months, and you've already accumulated
some negative and neutral feedback, and three NSS alerts.
My advice is that if you regain your selling privileges, keep your store closed
until you figure out and correct what it is that you're doing wrong.
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| | | | | | | Author: | collectabrick | | Posted: | Mar 9, 2024 22:31 | | Subject: | Re: NSS Store Suspension | | Viewed: | 120 times | | Topic: | Help | |
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| Fair enough, thank you. I wasn't expecting the volume I was getting, especially
for a new store. The three NSS's are all from international orders which,
from my experience, have been the most troublesome - so that'd be the area
I'd take a look at. And as I said, 2 of these NSSs were left dormant for
quite a while as the buyers stopped responding for a while and didn't close
the case despite being resolved, not like they all came in at once.
Another thing I will say 1 of the neutrals I received was because I denied processing
their order (it was never invoiced / paid) as their feedback stated they were
a scammer, and they kept changing their location (Colombia, USA, etc), which
seemed shady, so my guess the feedback was placed out of spite.
In Help, calebfishn writes:
| | In Help, collectabrick writes:
| | Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
|
Your store has been open for less than three months, and you've already accumulated
some negative and neutral feedback, and three NSS alerts.
My advice is that if you regain your selling privileges, keep your store closed
until you figure out and correct what it is that you're doing wrong.
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| | | | | Author: | Brickwilbo | | Posted: | Mar 10, 2024 08:56 | | Subject: | Re: NSS Store Suspension | | Viewed: | 73 times | | Topic: | Help | |
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| In Help, collectabrick writes:
| | Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
|
Be patient, the helpdesk has a backlog of a few weeks.
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United Kingdom, England
Canada, Ontario
Netherlands, Gelderland
