| Discussion Forum: Thread 354384 |
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| | | Author: | tab.toyshop  | | Posted: | Feb 26, 2024 05:44 | | Subject: | Suspended store due to NSS | | Viewed: | 285 times | | Topic: | Help | |
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| Dear all,
My store has been suspended due to 3 NSS:
First one the order contains some minifigure torso and we mistakenly listed as
new when there is little dent on the torsos. When buyer questioned about this
problem, we agreed to fully refunded without the buyer having to shipped us back
the LEGO, so they have the LEGO for free. However, after 2-3 months of refunding
this, buyer didn't remove the NSS until I ask a Netherland friend to call
him directly by phone that he finally removed the NSS.
The 2nd order is with a missing item in an order, which we have fully refunded
the missing parts and buyer has already removed the NSS.
The 3rd order is ridiculous. We were discussing the orders with the buyer, and
all of a sudden the buyer said we did not issue invoice in time, so he left negative
feedback and initiate NSS. We didn't even receive a single cent from buyer.
And because these 3 NSS were once active at the same time, our store has been
suspended.
We tried to contact admin for over 5-6 times over the past 2-3 weeks but there
is zero reply from them.
Could anyone kindly let us know how we can have our store re-opened?
Thank you so much all all of your help!
Cheers,
Vincent
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| | | | | Author: | Brickwilbo | | Posted: | Feb 26, 2024 08:54 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 101 times | | Topic: | Help | |
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| In Help, tab.toyshop writes:
| | Dear all,
My store has been suspended due to 3 NSS:
First one the order contains some minifigure torso and we mistakenly listed as
new when there is little dent on the torsos. When buyer questioned about this
problem, we agreed to fully refunded without the buyer having to shipped us back
the LEGO, so they have the LEGO for free. However, after 2-3 months of refunding
this, buyer didn't remove the NSS until I ask a Netherland friend to call
him directly by phone that he finally removed the NSS.
The 2nd order is with a missing item in an order, which we have fully refunded
the missing parts and buyer has already removed the NSS.
The 3rd order is ridiculous. We were discussing the orders with the buyer, and
all of a sudden the buyer said we did not issue invoice in time, so he left negative
feedback and initiate NSS. We didn't even receive a single cent from buyer.
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Always respond to the NSS in the comments section of the NSS.
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And because these 3 NSS were once active at the same time, our store has been
suspended.
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Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.
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We tried to contact admin for over 5-6 times over the past 2-3 weeks but there
is zero reply from them.
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Current backlog is a few weeks.
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Could anyone kindly let us know how we can have our store re-opened?
Thank you so much all all of your help!
Cheers,
Vincent
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| | | | | | | Author: | peregrinator | | Posted: | Feb 26, 2024 10:05 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 109 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.
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Three completed NSS/NRS will close a store automatically, but the admins can
close a store that has 3 open NSS/NRS and that seems to be what happened in this
case.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 26, 2024 12:29 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Brickwilbo writes:
| | Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.
|
Three completed NSS/NRS will close a store automatically, but the admins can
close a store that has 3 open NSS/NRS and that seems to be what happened in this
case.
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IF they remember well... It's long 12 years to remember everything 
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| | | | | | | Author: | Starship | | Posted: | Feb 27, 2024 17:11 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 63 times | | Topic: | Help | |
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Current backlog is a few weeks.
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It is NOT "a few weeks" I have had an NSS pending since December, the
buyer got a full refund and the delivery of the items, and you folks still won't
do anything to remove it.
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| | | | | | | | | Author: | UTLF | | Posted: | Feb 27, 2024 17:30 | | Subject: | (Cancelled) | | Viewed: | 56 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | macebobo | | Posted: | Feb 27, 2024 17:52 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, UTLF writes:
| | They've been saying the backlog is a "few weeks" for over 3 months
now, it's always a "few weeks"
The site was down for 5 days due to preventative measures in November, which
understandably affects their workload, but somehow they're still a "few
weeks" behind.... 3 months later 
The "2 weeks" it took to go back to normal during Covid was somehow shorter
than the "few weeks" it takes for Bricklink to answer support tickets
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Due to the variant merges according to Mark.
http://v4ei.com/comics/index.php?id=help&check=2400s
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| | | | | | | | | | | | | Author: | BricksThatStick | | Posted: | Feb 27, 2024 18:17 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, macebobo writes:
| | In Help, UTLF writes:
| | They've been saying the backlog is a "few weeks" for over 3 months
now, it's always a "few weeks"
The site was down for 5 days due to preventative measures in November, which
understandably affects their workload, but somehow they're still a "few
weeks" behind.... 3 months later
The "2 weeks" it took to go back to normal during Covid was somehow shorter
than the "few weeks" it takes for Bricklink to answer support tickets
|
Due to the variant merges according to Mark.
http://v4ei.com/comics/index.php?id=help&check=2400s
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Fittingly one of the very first comics:
http://v4ei.com/comics/index.php?id=help-desk&check=s190
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 27, 2024 17:47 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Starship writes:
| | | |
Current backlog is a few weeks.
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It is NOT "a few weeks" I have had an NSS pending since December, the
buyer got a full refund and the delivery of the items, and you folks still won't
do anything to remove it.
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Yes yes, of course.
On the other side:
* Was the NSS Completed (Order cancelled)? Then it doesn't matter, you still
have 2 completed NSS before closure. If it's fixed in 1 month it'll be
fine.
* If not completed, then it doesn't really matter, apart an annoying flag
in your main member page?
Apart this, I'm very sorry this is so long; I don't know what happens
but this isn't a normal Customer Service on any site or marketplace.
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