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| | | Author: | TheBrickGuys  | | Posted: | Feb 16, 2024 20:31 | | Subject: | Seeing completed NSS | | Viewed: | 169 times | | Topic: | General | |
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| Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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| | | | | Author: | Dino | | Posted: | Feb 16, 2024 21:05 | | Subject: | Re: Seeing completed NSS | | Viewed: | 33 times | | Topic: | General | |
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| In General, TheBrickGuys writes:
| | Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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No
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| | | | | Author: | popsicle | | Posted: | Feb 16, 2024 21:48 | | Subject: | (Cancelled) | | Viewed: | 21 times | | Topic: | General | |
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| | (Cancelled) |
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| | | | | Author: | popsicle | | Posted: | Feb 16, 2024 21:49 | | Subject: | Re: Seeing completed NSS | | Viewed: | 68 times | | Topic: | General | |
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| In General, TheBrickGuys writes:
| | Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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I suppose you could go this route:
https://www.bricklink.com/orderExcel.asp?orderType=received
Inputting the date you registered (Dec 18 2010) or when you started selling to
today’s date, checking the NSS and Include filed orders boxes.
Should fly, but who knows
-popsicle
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| | | | | | | Author: | peregrinator | | Posted: | Feb 16, 2024 22:13 | | Subject: | Re: Seeing completed NSS | | Viewed: | 36 times | | Topic: | General | |
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| In General, popsicle writes:
| | Inputting the date you registered (Dec 18 2010) or when you started selling to
today’s date, checking the NSS and Include filed orders boxes.
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I think once the NSS is completed the order status changes to cancelled? At least
that is the case with NPB.
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| | | | | | | Author: | TheBrickGuys | | Posted: | Feb 17, 2024 00:12 | | Subject: | Re: Seeing completed NSS | | Viewed: | 33 times | | Topic: | General | |
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| That is a real good idea. I tried it and nothing showed up. 
Jim
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| | | | | | | | | Author: | popsicle | | Posted: | Feb 17, 2024 00:15 | | Subject: | Re: Seeing completed NSS | | Viewed: | 54 times | | Topic: | General | |
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| In General, TheBrickGuys writes:
| | That is a real good idea. I tried it and nothing showed up.
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Does that mean it works and you've no "completed" NSS strikes, or
that it didn't work in showing you what you have?
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| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 17, 2024 20:08 | | Subject: | Re: Seeing completed NSS | | Viewed: | 43 times | | Topic: | General | |
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| In General, popsicle writes:
| | In General, TheBrickGuys writes:
| | That is a real good idea. I tried it and nothing showed up.
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Does that mean it works and you've no "completed" NSS strikes, or
that it didn't work in showing you what you have?
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Well there was no evidence of any completed NSS but according to what peregrinator
said above, that completed NSS are changed to 'canceled' then I cant
say for sure. We have had a couple of NSS filed because of an order going missing
and one for missing parts. We took care of those 2 but I just want to make sure
that our record is clean.
I did what Admin_Russell suggested and sent a message to 'customer service'
to see if any are on our record but that was on Friday evening so I will have
to wait at least until Monday. At least I hope they get back to us, I could not
find a link specific link to "Customer Service" so I cant say for sure
it went to the right place and will be answered.
Jim
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| | | | | | | Author: | 1001bricks | | Posted: | Feb 16, 2024 22:28 | | Subject: | Re: Seeing completed NSS | | Viewed: | 47 times | | Topic: | General | |
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| In General, Admin_Russell writes:
| | In General, TheBrickGuys writes:
| | Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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No there, is not (at least not an easy way) but you can ask customer service
any time and they can provide a response.
We are considering sending out a notice after 2 NSS alerts are completed, just
as a warning to sellers. We understand that many NSS alerts are completed accidentally
by well-meaning buyers, and that a completed NSS does not necessarily mean that
a buyer was disenfranchised.
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As it's something that can directly affect your membership priviledges, I'd
better see those numbers being directly available in your main MyBL page (for
example):
As a seller:
- Number of opened NRS/NSS: 1
- Number of completed NRS/NSS: 2
As a buyer:
- Number of opened NPB: 1
...
Etc, you see the idea.
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| | | | | | | Author: | TheBrickGuys | | Posted: | Feb 17, 2024 00:10 | | Subject: | Re: Seeing completed NSS | | Viewed: | 40 times | | Topic: | General | |
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| Thanks, I will try that.
Jim.
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| | | | | | | Author: | TheBrickGuys | | Posted: | Feb 22, 2024 16:27 | | Subject: | Re: Seeing completed NSS | | Viewed: | 29 times | | Topic: | General | |
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| In General, Admin_Russell writes:
| | In General, TheBrickGuys writes:
| | Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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No there, is not (at least not an easy way) but you can ask customer service
any time and they can provide a response.
We are considering sending out a notice after 2 NSS alerts are completed, just
as a warning to sellers. We understand that many NSS alerts are completed accidentally
by well-meaning buyers, and that a completed NSS does not necessarily mean that
a buyer was disenfranchised.
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Can you suggest, or actually provide a link to the correct customer service desk?
I submitted a request about a week ago and they did not respond but maybe I sent
the request to the wrong area. I am sure others would love to know where exactly
to ask so they to can find out if they have any NSS completed against them, if
for no other reason just peace of mind.
Thanks in advance.
Jim
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2024 16:47 | | Subject: | Re: Seeing completed NSS | | Viewed: | 35 times | | Topic: | General | |
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| In General, TheBrickGuys writes:
| | Can you suggest, or actually provide a link to the correct customer service desk?
I submitted a request about a week ago and they did not respond...
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It's said in forum current delay is 2-4 weeks for a demand to the HelpDesk.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2024 16:51 | | Subject: | Re: Seeing completed NSS | | Viewed: | 27 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, TheBrickGuys writes:
| | Can you suggest, or actually provide a link to the correct customer service desk?
I submitted a request about a week ago and they did not respond...
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It's said in forum current delay is 2-4 weeks for a demand to the HelpDesk.
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One solution for you to know is to find your NSS e-mails, note the corresponding
order numbers, and see how each order ended up.
Example, if fixed or refunded, there's no reason the NSS would have stand.
So you can count them or guess the total?
OF course if you kept all the e-mails.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 22, 2024 17:01 | | Subject: | Re: Seeing completed NSS | | Viewed: | 35 times | | Topic: | General | |
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| In General, 1001bricks writes:
By Nubs_GPT… 
… but then it seems it’s correct… or at least the people who got that answer
didn’t came back to say it wasn’t
| | current delay is 2-4 weeks for a demand to the HelpDesk.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 22, 2024 20:58 | | Subject: | Re: Seeing completed NSS | | Viewed: | 39 times | | Topic: | General | |
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| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Feb 24, 2024 00:28 | | Subject: | Re: Seeing completed NSS | | Viewed: | 35 times | | Topic: | General | |
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| In General, 1001bricks writes:
| | In General, TheBrickGuys writes:
| | Can you suggest, or actually provide a link to the correct customer service desk?
I submitted a request about a week ago and they did not respond...
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It's said in forum current delay is 2-4 weeks for a demand to the HelpDesk.
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Ahh. I thought that was more for things in-depth like getting approved for opening
up a store or something similar. If it takes a while, that's fine, I can
wait.
Jim
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