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| | | Author: | TimsBrickHouse  | | Posted: | Feb 13, 2024 08:38 | | Subject: | Feedback Extortion | | Viewed: | 378 times | | Topic: | Feedback | |
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| I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
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| | | | | Author: | peregrinator | | Posted: | Feb 13, 2024 08:44 | | Subject: | Re: Feedback Extortion | | Viewed: | 64 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
They might look at messages sent through the BrickLink system, but they don't
consider emails sent outside of BrickLink.
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| | | | | Author: | zorbanj | | Posted: | Feb 13, 2024 08:46 | | Subject: | Re: Feedback Extortion | | Viewed: | 63 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Not yet. Depends on what they mean by "dealt with appropriately". Did
you ask them?
| | I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
If these are through Bricklink messages they are supposedly considered. If they
are direct emails then they are not considered.
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| | | | | Author: | enig | | Posted: | Feb 13, 2024 08:50 | | Subject: | Re: Feedback Extortion | | Viewed: | 70 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
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| | | | | | | Author: | infinibrix | | Posted: | Feb 13, 2024 09:12 | | Subject: | Re: Feedback Extortion | | Viewed: | 79 times | | Topic: | Feedback | |
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| In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
On ebay even the mere mention of feedback is considered extortion (Not sure about
here?) but either way I don't believe feedback should be brought into the
conversation at all since as a seller I'd rather the buyer know that I'm
fixing the problem off my own back because its the right thing to do rather than
because they assume I'm only fixing the problem because they state they will
otherwise leave me negative feedback! In fact in those situations after resolving
the problem I may even consider blocking the buyer since feedback should not
be a bartering tool! The feedback is for the buyer/seller alone to decide upon
once the transaction process is complete and any issues resolved(or not)
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| | | | | | | | | Author: | enig | | Posted: | Feb 13, 2024 09:37 | | Subject: | Re: Feedback Extortion | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, infinibrix writes:
| | In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
On ebay even the mere mention of feedback is considered extortion (Not sure about
here?) but either way I don't believe feedback should be brought into the
conversation at all since as a seller I'd rather the buyer know that I'm
fixing the problem off my own back because its the right thing to do rather than
because they assume I'm only fixing the problem because they state they will
otherwise leave me negative feedback! In fact in those situations after resolving
the problem I may even consider blocking the buyer since feedback should not
be a bartering tool! The feedback is for the buyer/seller alone to decide upon
once the transaction process is complete and any issues resolved(or not)
|
I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
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| | | | | | | | | | | Author: | wildchicken13 | | Posted: | Feb 13, 2024 09:49 | | Subject: | Re: Feedback Extortion | | Viewed: | 59 times | | Topic: | Feedback | |
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| In Feedback, enig writes:
| | I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
|
I think what infinibrix is saying is that buyers shouldn't have to threaten
to leave negative feedback in order to get the seller to perform their basic
responsibilities. If you have to threaten negative feedback to get the seller
to act, then they already deserve it.
Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2024 12:21 | | Subject: | Re: Feedback Extortion | | Viewed: | 43 times | | Topic: | Feedback | |
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| | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
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What if the seller sent me mustard?
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 13, 2024 12:23 | | Subject: | Re: Feedback Extortion | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
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You thank them profusely and run to the bank to put in your safe!
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 13, 2024 12:29 | | Subject: | Re: Feedback Extortion | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
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You thank them profusely and run to the bank to put in your safe!
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| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 13, 2024 13:01 | | Subject: | Re: Feedback Extortion | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
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You thank them profusely and run to the bank to put in your safe!
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^ this!
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| | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Feb 13, 2024 14:28 | | Subject: | Re: Feedback Extortion | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, Nubs_Select writes:
| | | | Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
What if the seller sent me mustard?
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You thank them profusely and run to the bank to put in your safe!
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Even if it is French's or Heinz plain yellow mustard?
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| | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 13, 2024 14:43 | | Subject: | Re: Feedback Extortion | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | […]
| | | | What if the seller sent me mustard?
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You thank them profusely and run to the bank to put in your safe!
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Even if it is French's or Heinz plain yellow mustard?
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The bank and I aren’t responsible if you put knockoffs in your safe.
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| | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Feb 13, 2024 12:35 | | Subject: | Re: Feedback Extortion | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, Nubs_Select writes:
| | What if the seller sent me mustard?
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You leave a scathing review and call the bank to get your money back!
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Feb 13, 2024 15:38 | | Subject: | Re: Feedback Extortion | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, wildchicken13 writes:
| | In Feedback, enig writes:
| | I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
|
I think what infinibrix is saying is that buyers shouldn't have to threaten
to leave negative feedback in order to get the seller to perform their basic
responsibilities. If you have to threaten negative feedback to get the seller
to act, then they already deserve it.
Of course, what deserves negative feedback is very subjective. I wouldn't
leave negative feedback if my order is mostly complete yet missing a few small
pieces, but some buyers are more forgiving of small mistakes than others.
|
If you haven't looked at this stores Feedback. I'm inclined to side with
the buyer here. Also the horrible childish replies to the upset customers tells
me all I need to know.
OP you are the problem, not your buyers. I've literally never, not once had
a customers complain about quality of parts sent and you have, Alot.
The idea that you have some sort of "gotcha" on this buyer is, yeesh
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| | | | | | | Author: | TimsBrickHouse | | Posted: | Feb 13, 2024 12:20 | | Subject: | Re: Feedback Extortion | | Viewed: | 63 times | | Topic: | Feedback | |
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| In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
I told him to sent the order back for a refund(he refused) and he said he wants
to keep the original pieces AND have me send new ones.....Sorry I do not do that,
its called "unjust enrichment"
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| | | | | | | | | Author: | pikachu3 | | Posted: | Feb 13, 2024 12:22 | | Subject: | Re: Feedback Extortion | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
|
I told him to sent the order back for a refund(he refused) and he said he wants
to keep the original pieces AND have me send new ones.....Sorry I do not do that,
its called "unjust enrichment"
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It's not clear here, were you asking him to pay extra shipping to fix a mistake
on your part?
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| | | | | Author: | Figitentiary | | Posted: | Feb 13, 2024 09:38 | | Subject: | Re: Feedback Extortion | | Viewed: | 64 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
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| | | | | | | Author: | Tracyd | | Posted: | Feb 13, 2024 10:28 | | Subject: | Re: Feedback Extortion | | Viewed: | 79 times | | Topic: | Feedback | |
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| In Feedback, Figitentiary writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
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FEEDBACK is how a buyer and a seller feel about the transaction. Looking at
the feedback you have received you may need to reconsider how you run your store.
No, I don't have the details of the issues or what was done to fix them,
but there are a lot of consistent complaints. If you are worried about your
feedback rating, then you need to change how you do things. You give no details
about the issues or what you have done/proposed to fix them so you may be a bit
premature on your claim of extortion. And if a buyer has to threaten you to
get you to fix things, then you really need to reconsider if you should be a
seller. No, the customer is not always right, but to keep them happy you sometimes
have to act like they are. If you can't do that then you end up like this.
I am not saying you are a bad seller, but your feedback is indicating that I
would stay away from you. BTW I love your custom TACO TUESDAY building. Very
nice work.
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| | | | | | | Author: | TimsBrickHouse | | Posted: | Feb 13, 2024 12:42 | | Subject: | Re: Feedback Extortion | | Viewed: | 62 times | | Topic: | Feedback | |
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| In Feedback, Figitentiary writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
How is it feedback extortion... simply because YOU say so? I don't think
it works like that either? You don't even say what actually happened, so
readers can decide for themselves if the trans. warranted negative feedback?
Were the parts described accurately & accordingly? Were they ALL included? Did
you respond, in a timely enough fashion, for the buyer? That's why it's
called FEEDBACK... it's supposed to be subjective.
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I guess every buyer is the most upright citizen and they don't ask far to
much than what is expected of the seller? I think we ALL have had an "UNREASONABLE"
buyer. Everyone also thinks the way they handle things is the right way, just
because i did not roll over a piss on my self for an unreasonable buyer doesn't
mean i did anything wrong or right for that matter.....
How is it feedback extortion... simply because YOU say so? No,
this is why i asked the question if BL would consider it extortion, and if they
look at the email(ON BL) to take it into consideration.....nothing more.....people
need to relax!!
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| | | | | Author: | yorbrick | | Posted: | Feb 13, 2024 09:43 | | Subject: | Re: Feedback Extortion | | Viewed: | 65 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
|
If the buyer is unhappy with an order with issues and they leave negative feedback,
I don't see why it should be removed even if they mention feedback in an
email. I can understand something being extortion if they say send me free items
or I will leave you negative feedback. But if it is send me what I have ordered
or I will leave you negative feedback, that is totally different.
What was the issue that they had with their order, and have you resolved it?
This is why a message system based solely on BL and not exposing email addresses
would be preferable. Plus it avoids the problems with offsite paypal payments
to the wrong email address.
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| | | | | Author: | 1001bricks | | Posted: | Feb 13, 2024 13:04 | | Subject: | Re: Feedback Extortion | | Viewed: | 73 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
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| | | | | | | Author: | yorbrick | | Posted: | Feb 13, 2024 17:03 | | Subject: | Re: Feedback Extortion | | Viewed: | 64 times | | Topic: | Feedback | |
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| | |
Seeing your FB profile, you may have a communication problem, at least.
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And from the feedback they leave they have an even bigger problem.
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| | | | | | | Author: | Adjour | | Posted: | Feb 13, 2024 17:39 | | Subject: | Re: Feedback Extortion | | Viewed: | 72 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
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no no, didn't you see his post? His buyers just need to relax because
he refuses to piss on himself by being kind to them. Messy.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 13, 2024 18:45 | | Subject: | Re: Feedback Extortion | | Viewed: | 69 times | | Topic: | Feedback | |
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| In Feedback, Adjour writes:
| | In Feedback, 1001bricks writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
Seeing your FB profile, you may have a communication problem, at least.
Just like this forum post: you could have FIXED the problem instead of posting
and asking for a removal - that may not even be necessary if the buyer's
comprehensive...
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no no, didn't you see his post? His buyers just need to relax because
he refuses to piss on himself by being kind to them. Messy.
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What I can see is that he's getting ALSO a negative feedback in forum 
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| | | | | Author: | popsicle | | Posted: | Feb 13, 2024 14:04 | | Subject: | Re: Feedback Extortion | | Viewed: | 110 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far."
|
| | To me this is clearly extortion and against policy, correct?
|
Yes, extortion is delineated as a valid feedback removal request. Though I'd
imagine the term “extortion” would be open to broad interpretation in any such
request. It seems to me the site’s intended use of the term within that specific
context, is more straight-forwardness of action. More deliberate quid pro quo
interpretation to be considered an offense, iow.
Otherwise, you could imagine the site bombarded with such requests behind that
which is a more common occurrence between members than the other interpretation
might be. But who knows... I clearly don’t
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I put in for feedback removal, does BL Admin look at the email messages to determine
if it can be removed or just the feedback itself? I hope they look at everything.
There was nowhere to write anything when i asked for removal.
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