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| | | Author: | leggodtshop  | | Posted: | Jan 28, 2024 13:53 | | Subject: | Not receiving mails from BrickLink today.. | | Viewed: | 121 times | | Topic: | Technical Issues | |
|
| Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
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| | | | | Author: | TakeAbricK | | Posted: | Jan 30, 2024 02:09 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
|
| | | | | | | | | |
| | | | | | | Author: | TakeAbricK | | Posted: | Jan 30, 2024 04:26 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | leggodtshop | | Posted: | Jan 30, 2024 13:15 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
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| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | koenlowet | | Posted: | Feb 1, 2024 16:46 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 30 times | | Topic: | Technical Issues | |
|
| Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
|
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| | | | | | | | | | | | | Author: | TakeAbricK | | Posted: | Feb 2, 2024 02:36 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, koenlowet writes:
| | Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
This still is an issue and it's been 7 days now. I don't get any messages
in my mailbox for orders placed and Invoices send.
I wonder why we have a 'Technical Issue' topic, for I have this feeling
it's not being read by BrickLink employees who are supposed to look into
it and do something about it. Waiting for a week wondering if BrickLink knows
about this issue and is working on it doesn't feel good.
Something changed starting January 27th and it wasn't me.
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | TakeAbricK | | Posted: | Feb 2, 2024 05:15 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, koenlowet writes:
| | Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
This still is an issue and it's been 7 days now. I don't get any messages
in my mailbox for orders placed and Invoices send.
I wonder why we have a 'Technical Issue' topic, for I have this feeling
it's not being read by BrickLink employees who are supposed to look into
it and do something about it. Waiting for a week wondering if BrickLink knows
about this issue and is working on it doesn't feel good.
Something changed starting January 27th and it wasn't me.
|
PS
I also contacted the Helpdesk, but didn't receive a confirmation Email, nor
a ticket number or whatever. Which doesn't surprise me for I didn't
get a ticketnumber since January 12, 2007. It looks like these ticketnumbers
I read about are reserved for 'special' members.
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| | | | | | | | | | | | | | | | | Author: | enig | | Posted: | Feb 2, 2024 08:00 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, koenlowet writes:
| | Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
This still is an issue and it's been 7 days now. I don't get any messages
in my mailbox for orders placed and Invoices send.
I wonder why we have a 'Technical Issue' topic, for I have this feeling
it's not being read by BrickLink employees who are supposed to look into
it and do something about it. Waiting for a week wondering if BrickLink knows
about this issue and is working on it doesn't feel good.
Something changed starting January 27th and it wasn't me.
|
PS
I also contacted the Helpdesk, but didn't receive a confirmation Email, nor
a ticket number or whatever. Which doesn't surprise me for I didn't
get a ticketnumber since January 12, 2007. It looks like these ticketnumbers
I read about are reserved for 'special' members.
|
All fine here with the emails. Incl auto-checkout, orders needing manual invoicing,
order additions etc. Using gmail.
As for BL helpdesk - it confuses me again and again each time I need to use it.
If I recall correctly - at some point BL implemented a separate helpdesk platform.
You needed to register separately - I still have the confirmation emails.
Not even sure if it was a completely stand-alone system, or integrated with regular
helpdesk to some degree. You can read about it here:
https://www.bricklink.com/message.asp?ID=842892
You were getting a ticket number automatically when reporting through that, but
that whole thing now seems to be gone?
Or I am just confused again. But what I remember is that, apparently, I learned
about the existence of that separate platform way too late. The links to it were
hidden very well, if they even existed at all.
Again, just the challenge of finding it used to confuse the hell out of me. A
typical TLG stle IT clusterfumble. Your tickets were also getting marked
as SOLVED light-years ahead before getting even remotely close to actually getting
solved.
My reply here is probably just as helpful. You're welcome?
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| | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 2, 2024 08:34 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, enig writes:
| | […]
If I recall correctly - at some point BL implemented a separate helpdesk platform.
You needed to register separately - I still have the confirmation emails.
|
They shut that subsite down. Now it (https://helpdesk.bricklink.com/ ) redirects
to the ‘topic’ Help Desk (https://www.bricklink.com/helpDesk.asp ).
| | Not even sure if it was a completely stand-alone system, or integrated with regular
helpdesk to some degree.
|
It was integrated: you could see all the reports you made, whether they were
done there or through the help deks pages (on www.bricklink.com) or (I think,
at least for some topics) through the problem center.
| | […] Your tickets were also getting marked
as SOLVED light-years ahead before getting even remotely close to actually getting
solved.
|
Actually, as soon as you got an answer, the ticket was marked ‘closed’ on that
platform, but, according to the agent that answered my reports and to which I
asked why they were closed, it doesn’t (didn’t) mean the tickets were “closed-closed”,
that the bugs were still open, and that I would be informed when there would
be other news (haha).
IOW, it meant the message didn’t need direct attention anymore.
IOOW, wrongly named status / wrongly used status / double status system / bad
ideas.
| | My reply here is probably just as helpful. You're welcome?
|
Ditto 
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| | | | | | | | | | | | | | | | | | | | | Author: | TakeAbricK | | Posted: | Feb 2, 2024 23:33 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | In Technical Issues, enig writes:
| | […]
If I recall correctly - at some point BL implemented a separate helpdesk platform.
You needed to register separately - I still have the confirmation emails.
|
They shut that subsite down. Now it (https://helpdesk.bricklink.com/ ) redirects
to the ‘topic’ Help Desk (https://www.bricklink.com/helpDesk.asp ).
| | Not even sure if it was a completely stand-alone system, or integrated with regular
helpdesk to some degree.
|
It was integrated: you could see all the reports you made, whether they were
done there or through the help deks pages (on www.bricklink.com) or (I think,
at least for some topics) through the problem center.
| | […] Your tickets were also getting marked
as SOLVED light-years ahead before getting even remotely close to actually getting
solved.
|
Actually, as soon as you got an answer, the ticket was marked ‘closed’ on that
platform, but, according to the agent that answered my reports and to which I
asked why they were closed, it doesn’t (didn’t) mean the tickets were “closed-closed”,
that the bugs were still open, and that I would be informed when there would
be other news (haha).
IOW, it meant the message didn’t need direct attention anymore.
IOOW, wrongly named status / wrongly used status / double status system / bad
ideas.
| | My reply here is probably just as helpful. You're welcome?
|
Ditto
|
Thank you both for your replies. What's the use of a Helpdesk if you don't
get help, like what's the use of a Technical Issue Topic if nothing is done
with the Issue. I'm far from happy with this all. It still doesn't work.
The Invoices I send are fine, my contact settings are fine, I didn't change
anything. It's strange that not all members have this problem. I use my domain
Email address, but it's used for 11 years already and I can't change
that, for that's my business mail and that's were I'm supposed to
receive the PayPal Onsite Purchases and Invoices.
Thanks,
Diana
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| | | | | | | | | | | | | | | Author: | TakeAbricK | | Posted: | Feb 5, 2024 05:05 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, koenlowet writes:
| | Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
|
I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
|
Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
|
|
This still is an issue and it's been 7 days now. I don't get any messages
in my mailbox for orders placed and Invoices send.
I wonder why we have a 'Technical Issue' topic, for I have this feeling
it's not being read by BrickLink employees who are supposed to look into
it and do something about it. Waiting for a week wondering if BrickLink knows
about this issue and is working on it doesn't feel good.
Something changed starting January 27th and it wasn't me.
|
January 27 - February 5
Still no copies of Invoices.
Last night I received two copies of purchase confirmations (first ones since
January 27), so I pressed the invoice button of all orders placed since January
27: nothing.
Still no copies of these in my mailbox:
- Order Invoice
- Order Notification
Please fix ASAP !!!
and please confirm that someone is working on this issue.
|
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| | | | | Author: | Autour | | Posted: | Feb 5, 2024 05:35 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
IF you use a gmail-account, the problem/answer may be explained here :
https://blog.google/products/gmail/gmail-security-authentication-spam-protection/
As of February, rules are far more strict (too strict) for bulk-senders.
|
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| | | | | | | Author: | leggodtshop | | Posted: | Feb 5, 2024 08:55 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Autour writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
|
IF you use a gmail-account, the problem/answer may be explained here :
https://blog.google/products/gmail/gmail-security-authentication-spam-protection/
As of February, rules are far more strict (too strict) for bulk-senders.
|
No, it is not a spam-issue nor gmail-issue. The My Copy of Order Invoice and
Order Shipped mail are just not send by bricklink. The customer however does
receive their copy of the mail!
|
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 5, 2024 08:58 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| | |
No, it is not a spam-issue nor gmail-issue. The My Copy of Order Invoice and
Order Shipped mail are just not send by bricklink.
|
You can't know it hasn't been sent.
| | The customer however does receive their copy of the mail!
|
It's normal; mail servers DO silently reject e-mail and DO NOT even download
it in a SPAM folder for example.
So in this case the recipient cannot know.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | TakeAbricK | | Posted: | Feb 5, 2024 09:55 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | | |
No, it is not a spam-issue nor gmail-issue. The My Copy of Order Invoice and
Order Shipped mail are just not send by bricklink.
|
You can't know it hasn't been sent.
| | The customer however does receive their copy of the mail!
|
It's normal; mail servers DO silently reject e-mail and DO NOT even download
it in a SPAM folder for example.
So in this case the recipient cannot know.
|
Almost all copies of messages from BrickLink are send by blservice@bricklink.com
It must be a very intelligent mail server, being able to filter only those messages
that have an Invoice or Order Confirmation. Missing 1 ok, but missing all for
10 days in a row is far from normal.
|
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 5, 2024 10:06 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, 1001bricks writes:
| | | |
No, it is not a spam-issue nor gmail-issue. The My Copy of Order Invoice and
Order Shipped mail are just not send by bricklink.
|
You can't know it hasn't been sent.
| | The customer however does receive their copy of the mail!
|
It's normal; mail servers DO silently reject e-mail and DO NOT even download
it in a SPAM folder for example.
So in this case the recipient cannot know.
|
Almost all copies of messages from BrickLink are send by blservice@bricklink.com
It must be a very intelligent mail server, being able to filter only those messages
that have an Invoice or Order Confirmation. Missing 1 ok, but missing all for
10 days in a row is far from normal.
|
Zero missing here, sorry.
And yes, mail servers have "smart" rules.
You simply can't say BrickLink didn't send.
It's still possible, but more plausible is that the receiving server simply
didn't accept the message (and of course, it doen't tell the sender it
did).
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Netherlands, Overijssel
Belgium
Lithuania, Panevėžys
France, Nouvelle-Aquitaine
