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| | | Author: | Saitobricks.ca  | | Posted: | Jan 21, 2024 21:53 | | Subject: | Customer won’t reply to messages | | Viewed: | 184 times | | Topic: | Help | |
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| Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
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| | | | | Author: | peregrinator | | Posted: | Jan 21, 2024 21:57 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
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Normal. Strongly suggest leaving the buyer alone.
| | They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
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They'll let you know if they have a bad experience.
| | Should I leave negative feedback?
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Nope nope nope. You should leave positive feedback if you haven't already
- the buyer has already done their part (giving you money).
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| | | | | Author: | crazylegoman | | Posted: | Jan 21, 2024 22:03 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
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Wait—are you asking if you should leave negative feedback for a buyer who paid
for his order just because he didn't leave feedback for you and didn't
mark the order as received/complete? If that's the case, then NO
you should NOT leave negative feedback.
Leaving feedback is nice, but it's optional, as is marking orders as received
or complete. One of the things you should understand as a seller is that not
all buyers leave feedback. (That's not just here on Bricklink; it's
the same on other sites that use feedback.) Since you've already messaged
the buyer about it, I would just leave it at that.
David
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| | | | | Author: | tknorr | | Posted: | Jan 21, 2024 22:03 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 42 times | | Topic: | Help | |
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| You should have already given the buyer feedback when you shipped their item.
Their obligation to the transaction is over once they pay you. You should never
hold positive feedback hostage.
Its normal to have buyers who don't mark complete and who wont leave feedback.
You could message them and tell them that feedback is an important part of the
transaction, but its ultimately up to the buyer to leave feedback.
If a transaction being marked "complete" is super important, just add
a disclaimer in your store that, "all transactions will be marked complete
by the seller after ... months". I do this and will mark all transactions
complete 6 months after the item is shipped.
In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
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| | | | | Author: | popsicle | | Posted: | Jan 21, 2024 22:24 | | Subject: | (Cancelled) | | Viewed: | 39 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | popsicle | | Posted: | Jan 21, 2024 22:40 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
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Relax, stop second guessing. Just do the absolute best you can as vendor for
your buyer, and feedback will be expressed enthusiastically. Which is the best
kind of feedback you could ask for
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| | | | | | | Author: | TheBrickGuys | | Posted: | Jan 22, 2024 11:31 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 32 times | | Topic: | Help | |
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| | +1 |
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| | | | | | | Author: | Saitobricks.ca | | Posted: | Jan 22, 2024 11:53 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 26 times | | Topic: | Help | |
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| Will do.  |
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| | | | | Author: | Ziegelmeister | | Posted: | Jan 22, 2024 00:06 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
Nothing. Like, literally nothing.
I know a lot of stores with much more experience than I urge to leave feedback
as soon as the package leaves the store, but I don't until I know for sure
the customer is satisfied. This stems from working in logistics for a couple
of years and is ingrained in my workflow.
Its frustrating as a new store (I still consider myself new as I still learn
new things), but you really need to pick your battles and a customer (especially
a brand new BL user) not leaving feedback or marking orders is simply not
something I'm going to waste my time on because for all I know they're
like me and they just don't read emails. I read the subjects only and only
open it if it sounds like something is amiss.
My drive thru emails have instructions for new users on how to mark the orders
as received and how to leave feedback and I still only get a 62.5% feedback rate
with
I give people two weeks from delivery before I just filed the order as is because
I've done the research on my own store and have found that if they don't
leave feedback for me, they don't leave feedback for anyone else either.
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| | | | | Author: | Nubs_Select | | Posted: | Jan 22, 2024 00:34 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 35 times | | Topic: | Help | |
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| Like the others mentioned don’t worry. Never Reach out to customers asking them
to mark and order as complete or leave feedback unless you want to risk getting
negative feedback. Over time you see 25-50% of all orders are never marked as
complete
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| | | | | Author: | yorbrick | | Posted: | Jan 22, 2024 03:37 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
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It is is not a good advertisement for your store that you think this would be
acceptable.
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| | | | | Author: | Zmackie | | Posted: | Jan 22, 2024 09:23 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
|
I have a buyer with 84 orders placed in my store, never left feedback, it is
really common to not get feedback. Giving them a negative feedback is the best
way to make buyers hate you. They paid, you ship, order done. They dont have
to leave feedback for you.
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| | | | | | | Author: | Saitobricks.ca | | Posted: | Jan 22, 2024 11:52 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 29 times | | Topic: | Help | |
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| True.
I thought it was necessary to leave feedback and mark orders as complete. That’s
what I always did.
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| | | | | Author: | TempleOfBricks | | Posted: | Jan 22, 2024 12:17 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 26 times | | Topic: | Help | |
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| I leave positive feedback to any buyer who has made the decision to buy at my
store.
Some buyers just buy once and do not bother about feedback or Bricklink at all.
Just be happy with any costumer that have bought from you.
sideways...
Do you always leave feedback to any store you buy from? Like buying shoes or
somewhat?
I guess not. (I don't)
Have a nice Y'all! and keep it up!
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| | | | | | | Author: | Saitobricks.ca | | Posted: | Jan 22, 2024 12:20 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 32 times | | Topic: | Help | |
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| Good point.
I don’t usually leave feedback on sites/stores other than LEGO.com and bricklink.
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| | | | | Author: | Adjour | | Posted: | Jan 22, 2024 20:08 | | Subject: | Re: Customer won’t reply to messages | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, Saitobricks.ca writes:
| | Got a order from a customer, all seems good. But after a month no response to
messages, no feedback(which is important for a store that is just starting) and
they won’t mark order as complete, or even received for that matter.
They have no feedback so they are new to the site, and I want them to have a
good experience but I don’t know what to do.
Should I leave negative feedback? I also have other user who ordered and didn’t
mark as received, but he had all good feedback. But I checked the stores that
he ordered from and he didn’t leave them any feedback ether.
What can I do?
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Ok I'll be blunt here.
Feedback soliciation is tacky and annoying. Also, you wanting to leave a neg
for them not posting any is just beyond words. I'd never return if a seller
bothered me for feedback
Let it go. .02
Crystal
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