Discussion Forum: Thread 352715

 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 16:35
 Subject: NPB option not available
 Viewed: 70 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
I have an order from Dec. 26th that I wish to start a NPB but this is no longer
an option when I click on Report Problem.

Since it has been well over a week I think the NPB option should be there.

This is what I see:
 
 Author: toontexas View Messages Posted By toontexas
 Posted: Jan 15, 2024 16:38
 Subject: Re: NPB option not available
 Viewed: 28 times
 Topic: Selling
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toontexas (2034)

Location:  USA, Texas
Member Since Contact Type Status
Nov 30, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Texas Bricks
In Selling, janzenroth writes:
  I have an order from Dec. 26th that I wish to start a NPB but this is no longer
an option when I click on Report Problem.

Since it has been well over a week I think the NPB option should be there.


When did you send the last invoice?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 15, 2024 16:41
 Subject: Re: NPB option not available
 Viewed: 37 times
 Topic: Selling
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1001bricks (52302)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Selling, toontexas writes:
  In Selling, janzenroth writes:
  I have an order from Dec. 26th that I wish to start a NPB but this is no longer
an option when I click on Report Problem.

Since it has been well over a week I think the NPB option should be there.

When did you send the last invoice?

That's the problem; it must be Invoiced first.
Otherwise how the buyer could be "Non-Paying"
 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 16:55
 Subject: Re: NPB option not available
 Viewed: 34 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
The invoice was also sent on Dec. 26th.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 15, 2024 16:57
 Subject: (Cancelled)
 Viewed: 24 times
 Topic: Selling
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1001bricks (52302)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 15, 2024 16:57
 Subject: Re: NPB option not available
 Viewed: 25 times
 Topic: Selling
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1001bricks (52302)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Selling, janzenroth writes:
  The invoice was also sent on Dec. 26th.

Show us the top of this order page (with some blurr on private things)?
 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 17:07
 Subject: Re: NPB option not available
 Viewed: 26 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
Here is the top of the order with the order marked as pending. I had to send
out the invoice manually since the figure (when assembled) is beyond the letter
mail restrictions in Canada, but disassembled it fits so the shipping was only
$2.50. It is also interesting that I can no longer edit the shipping (hovering
over it says that you cannot edit once it has been paid) but there is no payment
in my Paypal and the order is still marked as pending.
 
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jan 15, 2024 17:09
 Subject: Re: NPB option not available
 Viewed: 29 times
 Topic: Selling
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Nubs_Select (3752)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
maybe the buyer manually marked it as paid? try editing the order and setting
payment status to none
 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 17:13
 Subject: Re: NPB option not available
 Viewed: 29 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
I can change to order status to ready, but I don't know where you change
the payment status.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jan 15, 2024 17:17
 Subject: Re: NPB option not available
 Viewed: 37 times
 Topic: Selling
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Nubs_Select (3752)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
on this page
https://www.bricklink.com/orderSettingsCols.asp?v=r&viewFrom=O
enable the "My Note on Order / Edit Order Icon" checkbox then click on
the 2 papers right after the order number on this page https://www.bricklink.com/orderReceived.asp
and then set the payment status to none and save (but if they manually marked
it as paid maybe check to see if they manually paid via Paypal or e-transfer
as that does happen sometimes)
 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 17:31
 Subject: Re: NPB option not available
 Viewed: 37 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
Once I reset it to Not Paid, I could file the NPB.

I checked and it looks like you can always change it back to not paid?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 15, 2024 17:35
 Subject: Re: NPB option not available
 Viewed: 30 times
 Topic: Selling
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1001bricks (52302)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Selling, janzenroth writes:
  Once I reset it to Not Paid, I could file the NPB.

I checked and it looks like you can always change it back to not paid?

No, if paid on site, it's NOT possible to "unpay" it (apart if you
fully refund the order).
 Author: janzenroth View Messages Posted By janzenroth
 Posted: Jan 15, 2024 16:57
 Subject: Re: NPB option not available
 Viewed: 28 times
 Topic: Selling
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janzenroth (4117)

Location:  Canada, Manitoba
Member Since Contact Type Status
Apr 1, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks 4 Kids
I may have resent the invoice later as well, but on the order it says it was
invoiced on Dec. 26th.