Discussion Forum: Thread 352695 |
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| | Author: | spellonca | Posted: | Jan 15, 2024 06:28 | Subject: | Shipping Costs | Viewed: | 140 times | Topic: | Shipping | |
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| Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks
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| | | | Author: | LeeGo73 | Posted: | Jan 15, 2024 06:34 | Subject: | Re: Shipping Costs | Viewed: | 36 times | Topic: | Shipping | |
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| In Shipping, spellonca writes:
| Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks
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Hi,
- Select the shipping method
- scroll to the bottom to 'Restrictions and Adjustments'
- select 'package adjustment' and add a 'base weight'. In your
case 2kg.
If the set + base weight is over the limit of X, it will jump to Y
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| | | | Author: | Brickwilbo | Posted: | Jan 15, 2024 06:37 | Subject: | Re: Shipping Costs | Viewed: | 38 times | Topic: | Shipping | |
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| In Shipping, spellonca writes:
| Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks
|
It's a sellers risk. See it as a lesson curve.
In your shipping methods enter a % under "Apply weight margin" for packaging
materialweight.
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| | | | Author: | yorbrick | Posted: | Jan 15, 2024 07:28 | Subject: | Re: Shipping Costs | Viewed: | 55 times | Topic: | Shipping | |
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| In Shipping, spellonca writes:
| Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks
|
It is up to you how you declare it in the table. If you know a 3kg order is going
to need up to 2kg of your packaging, then you set the 5kg threshold to be up
to 3kg instead. That way, a 3kg order will be just under 5kg when packed, and
a 4kg order will be in the next postage bracket.
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