Discussion Forum: Thread 352620

 Author: NeverForget View Messages Posted By NeverForget
 Posted: Jan 12, 2024 16:41
 Subject: I need help, desperately
 Viewed: 234 times
 Topic: Technical Issues
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NeverForget (0)

Location:  USA, Texas
Member Since Contact Type Status
Mar 4, 2023 Contact Member Buyer
Buying Privileges - OK
My Bricklink Studio 2.0 is all messsed up. It's all glitched out and my username
pops up as "funface2" and not "NeverForget." I think I need to
uninstall, then reinstall it. If I do this, will Studio still save all my creations
for when I sign in again. Customer support hasn't responded yet.
 Author: wyvern View Messages Posted By wyvern
 Posted: Jan 12, 2024 16:55
 Subject: Re: I need help, desperately
 Viewed: 43 times
 Topic: Technical Issues
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wyvern (75)

Location:  USA, Ohio
Member Since Contact Type Status
Nov 12, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Ships to My Country Store: Under the Mountain
Your files should be stored on your computer; you could go into your file explorer
and search ".io" to see where exactly they're located. And for what
it's worth, I've made models on an older computer before transferring
the files to my current one, and they open just fine. So uninstalling/reinstalling
the program shouldn't do anything from the files' perspective.

In Technical Issues, NeverForget writes:
  My Bricklink Studio 2.0 is all messsed up. It's all glitched out and my username
pops up as "funface2" and not "NeverForget." I think I need to
uninstall, then reinstall it. If I do this, will Studio still save all my creations
for when I sign in again. Customer support hasn't responded yet.
 Author: NeverForget View Messages Posted By NeverForget
 Posted: Jan 12, 2024 17:12
 Subject: Re: I need help, desperately
 Viewed: 47 times
 Topic: Technical Issues
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NeverForget (0)

Location:  USA, Texas
Member Since Contact Type Status
Mar 4, 2023 Contact Member Buyer
Buying Privileges - OK
In Technical Issues, wyvern writes:
  Your files should be stored on your computer; you could go into your file explorer
and search ".io" to see where exactly they're located. And for what
it's worth, I've made models on an older computer before transferring
the files to my current one, and they open just fine. So uninstalling/reinstalling
the program shouldn't do anything from the files' perspective.

In Technical Issues, NeverForget writes:
  My Bricklink Studio 2.0 is all messsed up. It's all glitched out and my username
pops up as "funface2" and not "NeverForget." I think I need to
uninstall, then reinstall it. If I do this, will Studio still save all my creations
for when I sign in again. Customer support hasn't responded yet.

Hello! I am currently reinstalling Studio 2.0, I can still see the creations
in my files so it looks like it'll be fine. I'll let you know if something
goes wrong.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 12, 2024 17:14
 Subject: Re: I need help, desperately
 Viewed: 47 times
 Topic: Technical Issues
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1001bricks (52428)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: 1001bricks
In Technical Issues, NeverForget writes:
  In Technical Issues, wyvern writes:
  Your files should be stored on your computer; you could go into your file explorer
and search ".io" to see where exactly they're located. And for what
it's worth, I've made models on an older computer before transferring
the files to my current one, and they open just fine. So uninstalling/reinstalling
the program shouldn't do anything from the files' perspective.

In Technical Issues, NeverForget writes:
  My Bricklink Studio 2.0 is all messsed up. It's all glitched out and my username
pops up as "funface2" and not "NeverForget." I think I need to
uninstall, then reinstall it. If I do this, will Studio still save all my creations
for when I sign in again. Customer support hasn't responded yet.

Hello! I am currently reinstalling Studio 2.0, I can still see the creations
in my files so it looks like it'll be fine. I'll let you know if something
goes wrong.

Why would it go wrong?
Your files are saved locally, if you don't touch your files they won't
go anywhere.
 Author: NeverForget View Messages Posted By NeverForget
 Posted: Jan 12, 2024 17:47
 Subject: Re: I need help, desperately
 Viewed: 40 times
 Topic: Technical Issues
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NeverForget (0)

Location:  USA, Texas
Member Since Contact Type Status
Mar 4, 2023 Contact Member Buyer
Buying Privileges - OK
In Technical Issues, 1001bricks writes:
  In Technical Issues, NeverForget writes:
  In Technical Issues, wyvern writes:
  Your files should be stored on your computer; you could go into your file explorer
and search ".io" to see where exactly they're located. And for what
it's worth, I've made models on an older computer before transferring
the files to my current one, and they open just fine. So uninstalling/reinstalling
the program shouldn't do anything from the files' perspective.

In Technical Issues, NeverForget writes:
  My Bricklink Studio 2.0 is all messsed up. It's all glitched out and my username
pops up as "funface2" and not "NeverForget." I think I need to
uninstall, then reinstall it. If I do this, will Studio still save all my creations
for when I sign in again. Customer support hasn't responded yet.

Hello! I am currently reinstalling Studio 2.0, I can still see the creations
in my files so it looks like it'll be fine. I'll let you know if something
goes wrong.

Why would it go wrong?
Your files are saved locally, if you don't touch your files they won't
go anywhere.

Hello! It just reinstalled and it seems that evrything is still saved, but the
glitches are still there and I can't do anything. I don't know if it's
because of my old laptop or it's something wrong with Bricklink Studio itself.
I still haven't heard from customer support, but thank you for your help!
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 12, 2024 17:55
 Subject: Re: I need help, desperately
 Viewed: 36 times
 Topic: Technical Issues
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1001bricks (52428)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: 1001bricks
  
  
  Hello! I am currently reinstalling Studio 2.0, I can still see the creations
in my files so it looks like it'll be fine. I'll let you know if something
goes wrong.

Why would it go wrong?
Your files are saved locally, if you don't touch your files they won't
go anywhere.

Hello! It just reinstalled and it seems that evrything is still saved, but the
glitches are still there and I can't do anything. I don't know if it's
because of my old laptop or it's something wrong with Bricklink Studio itself.
I still haven't heard from customer support, but thank you for your help!

Which system, which gitch, which customer support???

The proper forum to talk about this is the Studio forum:
https://forum.bricklink.com/

I suggest to search there for your specific problem before posting
 Author: UTLF View Messages Posted By UTLF
 Posted: Jan 12, 2024 17:56
 Subject: (Cancelled)
 Viewed: 43 times
 Topic: Technical Issues
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UTLF (1267)

Location:  Canada, British Columbia
Member Since Contact Type Status
Oct 27, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Ships to My Country Store: UTLF
(Cancelled)