| Discussion Forum: Thread 352599 |
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| | | Author: | uticabrix  | | Posted: | Jan 12, 2024 06:39 | | Subject: | Lost Package or Still Transit International | | Viewed: | 109 times | | Topic: | General | |
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| We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
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| | | | | Author: | zorbanj | | Posted: | Jan 12, 2024 08:58 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 44 times | | Topic: | General | |
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| You don't do anything. If there's a problem, the buyer will contact you.
In General, uticabrix writes:
| | We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
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| | | | | | | Author: | Nubs_Select | | Posted: | Jan 12, 2024 11:44 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 45 times | | Topic: | General | |
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| In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
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+1 I’ve both and and revived packages where the tracking is not updated for multiple
steps including marked as delivered and they arrive fine so unless the buyer
reaches out saying it hasn’t arrived I wouldn’t worry as it’s for sure possible
it has arrived (especially for shipments outside of the USA)
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| | | | | | | | | Author: | uticabrix | | Posted: | Jan 13, 2024 06:59 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 60 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
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+1 I’ve both and and revived packages where the tracking is not updated for multiple
steps including marked as delivered and they arrive fine so unless the buyer
reaches out saying it hasn’t arrived I wouldn’t worry as it’s for sure possible
it has arrived (especially for shipments outside of the USA)
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Yes they did respond advising us they have not received it yet.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 13, 2024 12:38 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 37 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, Nubs_Select writes:
| | In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
|
+1 I’ve both and and revived packages where the tracking is not updated for multiple
steps including marked as delivered and they arrive fine so unless the buyer
reaches out saying it hasn’t arrived I wouldn’t worry as it’s for sure possible
it has arrived (especially for shipments outside of the USA)
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Yes they did respond advising us they have not received it yet.
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Then as peregrinator mentioned it’s time to refund.
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| | | | | | | Author: | uticabrix | | Posted: | Jan 13, 2024 10:23 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 43 times | | Topic: | General | |
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| In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
In General, uticabrix writes:
| | We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
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Yes the customer advised us it still has not arrived. What happens next?
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| | | | | | | | | Author: | peregrinator | | Posted: | Jan 13, 2024 11:22 | | Subject: | Re: Lost Package or Still Transit International | | Viewed: | 41 times | | Topic: | General | |
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| In General, uticabrix writes:
| | In General, zorbanj writes:
| | You don't do anything. If there's a problem, the buyer will contact you.
In General, uticabrix writes:
| | We have a package shipped that is still in Transit in Mexico City New Mexico
since Oct 19th. No updates since. What is protocol for a store to due in
a case like this?
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Yes the customer advised us it still has not arrived. What happens next?
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You refund the customer and see about making an insurance claim.
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USA, New York
Canada, Ontario