| Discussion Forum: Thread 352336 |
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| | | Author: | brickmovnmama  | | Posted: | Jan 5, 2024 09:10 | | Subject: | PayPal | | Viewed: | 134 times | | Topic: | Payment Methods | |
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| Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?
BrickmovnMama
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| | | | | Author: | yorbrick | | Posted: | Jan 5, 2024 09:58 | | Subject: | Re: PayPal | | Viewed: | 34 times | | Topic: | Payment Methods | |
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| In Payment Methods, brickmovnmama writes:
| | Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?
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Of course buyers can complain to PayPal if they paid that way. If there is an
open complaint then PayPal can withhold funds from you meaning that you cannot
withdraw them until the complaint is resolved.
Have you responded to the complaint via PayPal?
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| | | | | | | Author: | brickmovnmama | | Posted: | Jan 5, 2024 11:06 | | Subject: | Re: PayPal | | Viewed: | 34 times | | Topic: | Payment Methods | |
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| In Payment Methods, yorbrick writes:
| | In Payment Methods, brickmovnmama writes:
| | Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?
|
Of course buyers can complain to PayPal if they paid that way. If there is an
open complaint then PayPal can withhold funds from you meaning that you cannot
withdraw them until the complaint is resolved.
Have you responded to the complaint via PayPal?
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I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.
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| | | | | | | | | Author: | zorbanj | | Posted: | Jan 5, 2024 11:36 | | Subject: | Re: PayPal | | Viewed: | 34 times | | Topic: | Payment Methods | |
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| No one here can help you, you'll have to reach out to PayPal directly. I
would call them asap.
In Payment Methods, brickmovnmama writes:
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I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.
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| | | | | | | | | | | Author: | brickmovnmama | | Posted: | Jan 5, 2024 11:40 | | Subject: | Re: PayPal | | Viewed: | 42 times | | Topic: | Payment Methods | |
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| In Payment Methods, zorbanj writes:
| | No one here can help you, you'll have to reach out to PayPal directly. I
would call them asap.
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Thanks for advice. Did call them, told me it will take "3-5 business days
to review".
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In Payment Methods, brickmovnmama writes:
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I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 5, 2024 16:49 | | Subject: | Re: PayPal | | Viewed: | 41 times | | Topic: | Payment Methods | |
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Have you responded to the complaint via PayPal?
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I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.
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That sounds like a much more serious issue than one complaint. Have you had multiple
claims made against you in the past, or one upheld after you cleared out the
account?
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| | | | | | | | | | | Author: | brickmovnmama | | Posted: | Jan 5, 2024 22:18 | | Subject: | Re: PayPal | | Viewed: | 48 times | | Topic: | Payment Methods | |
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| In Payment Methods, yorbrick writes:
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Have you responded to the complaint via PayPal?
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I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.
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That sounds like a much more serious issue than one complaint. Have you had multiple
claims made against you in the past, or one upheld after you cleared out the
account?
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To my knowledge, I have not had any claims made against me in the past. My store
policy is to instantly refund the amount for any Lego pieces that the customer
is not satisfied with. I have not expected the customer to go thru PayPal. I
have never been informed by PayPal of any open claims.
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Canada, Manitoba
United Kingdom, England
USA, New Jersey