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| | | Author: | SDF_Bricks  | | Posted: | Jan 2, 2024 21:38 | | Subject: | Can't please everyone | | Viewed: | 337 times | | Topic: | General | |
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| I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback. My first
ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
** just venting ** ... Happy New Year everyone.
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| | | | | Author: | popsicle | | Posted: | Jan 2, 2024 22:04 | | Subject: | Re: Can't please everyone | | Viewed: | 109 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback.
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| | My first ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
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That's a shame.
First for you receiving, and first too for them leaving non-positive feedback
for another. Which may augur a possible reconsideration from them, especially
given your efforts in making it right for them so far. More comms, if done delicately.
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| | | | | Author: | PlanetEarthToys | | Posted: | Jan 2, 2024 22:39 | | Subject: | Re: Can't please everyone | | Viewed: | 97 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback. My first
ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
** just venting ** ... Happy New Year everyone.
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guess it all depends on how many hours little johnny screamed because he couldn't
complete his castle (or whatever it was) when he opened it.
( this is a hypothetical situation brought to you by Planet Earth Toys)
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| | | | | Author: | yorbrick | | Posted: | Jan 3, 2024 02:23 | | Subject: | Re: Can't please everyone | | Viewed: | 71 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback. My first
ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
|
I can understand their frustration, if they buy a large set to build over the
holidays and it turns up incomplete and this is unknown to them. Then they start
building and bits are missing and they have to spend time working out what you
didn't include. They are the ones ending up with the chore of sorting, rather
than the joy of building. They don’t get to build the set until much later due
to your errors. I don't think they are a trigger happy cow-boy.
I don't really understand how you can forget to include some parts for a
complete set. Don't you store complete sets as the set when you add them
to your store, ready to pack and send?
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| | | | | Author: | ghyde | | Posted: | Jan 3, 2024 03:04 | | Subject: | Re: Can't please everyone | | Viewed: | 83 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback. My first
ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
** just venting ** ... Happy New Year everyone.
|
You should get busy checking every other set you have listed for sale, to make
sure all of the included parts are stored in one bag or container so that this
mistake doesn't happen again.
Chalk it up to a lesson learned, store the sets in the completeness in which
you have them described. The way in which you describe this case means you should
humbly accept the buyer's rightful wrath.
Cheers ...
ghyde
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| | | | | | | Author: | SDF_Bricks | | Posted: | Jan 3, 2024 10:06 | | Subject: | Re: Can't please everyone | | Viewed: | 80 times | | Topic: | General | |
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| In General, ghyde writes:
| | In General, SDF_Bricks writes:
| | I had listed a large set as complete and sold it to an individual. Because of
the busy holiday season, I had made a mistake and forgot to include some parts.
I did ship the missing parts later, added a gift/freebie (~8.00), gave the buyer
a generous discount, and yet he decided to leave me a negative feedback. My first
ever. I guess you can't please crazy trigger happy cow-boys out there. Good
thing is all my other reviews are stellar.
** just venting ** ... Happy New Year everyone.
|
You should get busy checking every other set you have listed for sale, to make
sure all of the included parts are stored in one bag or container so that this
mistake doesn't happen again.
Chalk it up to a lesson learned, store the sets in the completeness in which
you have them described. The way in which you describe this case means you should
humbly accept the buyer's rightful wrath.
Cheers ...
ghyde
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Before you all team up and try to skin me, here are some additional details:
1. I identified some of the missing parts and I notified the buyer and gave him
a discount, Which he was ok with.
2. IN the rush for the holidays, I was packing multiple sets and put one bag
in another order by mistake (mistakes happen). I then Bought NEW (not used) parts
and sent them to the customer .
3. I added a small lego set as a freebie with the parts I sent later.
4. I check my inventories based on Rebrickable. Somehow for this specific set,
Rebrickable and Brickink had small differences.
In the end, what buyers/sellers NEED to understand is that none of us is running
a FULL-FLEDGED like the lego company, and mistakes are bound to happen. I have
been buying lego sets for the past 40+ years, and I had my share of missing parts,
even from official/sealed lego sets. Lego 'compensates' for this but
putting 'extra' parts.
Live and Learn as they say.
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| | | | | | | | | Author: | peregrinator | | Posted: | Jan 3, 2024 10:18 | | Subject: | Re: Can't please everyone | | Viewed: | 54 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | In the end, what buyers/sellers NEED to understand is that none of us is running
a FULL-FLEDGED like the lego company, and mistakes are bound to happen. I have
been buying lego sets for the past 40+ years, and I had my share of missing parts,
even from official/sealed lego sets. Lego 'compensates' for this but
putting 'extra' parts.
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I've had maybe two missing parts (one in each of two sets) in 45 years. Ironically
both newer sets long after Lego stopped assembling by hand.
While I do think you handled this particular instance in a professional way,
I don't think buyers "need" to understand that sellers aren't
running "full-fledged" companies -- that just strikes me as a euphemism
for not being professional. If you list a set as complete it should be complete
(and not according to Rebrickable), and a buyer who pays for that set
has a right to expect it to be complete. (I see many sets listed elsewhere where
the seller won't guarantee completeness for exactly this reason.)
I think you would be justified in responding to the negative feedback, without
acrimony, with some of the points you've listed here.
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| | | | | | | | | | | Author: | SDF_Bricks | | Posted: | Jan 3, 2024 10:25 | | Subject: | Re: Can't please everyone | | Viewed: | 64 times | | Topic: | General | |
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| In General, peregrinator writes:
| | In General, SDF_Bricks writes:
| | In the end, what buyers/sellers NEED to understand is that none of us is running
a FULL-FLEDGED like the lego company, and mistakes are bound to happen. I have
been buying lego sets for the past 40+ years, and I had my share of missing parts,
even from official/sealed lego sets. Lego 'compensates' for this but
putting 'extra' parts.
|
I've had maybe two missing parts (one in each of two sets) in 45 years. Ironically
both newer sets long after Lego stopped assembling by hand.
While I do think you handled this particular instance in a professional way,
I don't think buyers "need" to understand that sellers aren't
running "full-fledged" companies -- that just strikes me as a euphemism
for not being professional. If you list a set as complete it should be complete
(and not according to Rebrickable), and a buyer who pays for that set
has a right to expect it to be complete. (I see many sets listed elsewhere where
the seller won't guarantee completeness for exactly this reason.)
I think you would be justified in responding to the negative feedback, without
acrimony, with some of the points you've listed here.
|
Thank you very much for a very positive and constructive advice/feedback.
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| | | | | | | | | | | Author: | SDF_Bricks | | Posted: | Jan 3, 2024 11:04 | | Subject: | Re: Can't please everyone | | Viewed: | 78 times | | Topic: | General | |
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| In General, peregrinator writes:
| | In General, SDF_Bricks writes:
| | In the end, what buyers/sellers NEED to understand is that none of us is running
a FULL-FLEDGED like the lego company, and mistakes are bound to happen. I have
been buying lego sets for the past 40+ years, and I had my share of missing parts,
even from official/sealed lego sets. Lego 'compensates' for this but
putting 'extra' parts.
|
I've had maybe two missing parts (one in each of two sets) in 45 years. Ironically
both newer sets long after Lego stopped assembling by hand.
While I do think you handled this particular instance in a professional way,
I don't think buyers "need" to understand that sellers aren't
running "full-fledged" companies -- that just strikes me as a euphemism
for not being professional. If you list a set as complete it should be complete
(and not according to Rebrickable), and a buyer who pays for that set
has a right to expect it to be complete. (I see many sets listed elsewhere where
the seller won't guarantee completeness for exactly this reason.)
I think you would be justified in responding to the negative feedback, without
acrimony, with some of the points you've listed here.
|
Thank you very much for a very positive and constructive advice/feedback.
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USA, Illinois
United Kingdom, England
Australia, Queensland
