| Discussion Forum: Thread 350888 |
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| | | Author: | brikomania  | | Posted: | Nov 28, 2023 11:42 | | Subject: | Help! I can't sell to EU after changing VATID | | Viewed: | 89 times | | Topic: | Help | |
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| We have been selling to the EU with OSS since they implemented it, however after
recently changing the VAT ID and organization, I also changed it on BL. It seems
like, even if in our settings the VAT ID is verified, and OSS is enabled, people
are not able to place orders from the EU.
We have already messaged helpdesk a few days ago, but no reply, so I am trying
to see if anyone here knows why this is happening, and a way to solve it.
Thank you!
Gerardo
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| | | | | Author: | SylvainLS | | Posted: | Nov 28, 2023 12:01 | | Subject: | Re: Help! I can't sell to EU after changing VATID | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, brikomania writes:
| | We have been selling to the EU with OSS since they implemented it, however after
recently changing the VAT ID and organization, I also changed it on BL. It seems
like, even if in our settings the VAT ID is verified, and OSS is enabled, people
are not able to place orders from the EU.
|
Hi, just to confirm that, indeed, from the message I get visiting your store,
EU buyers are blocked from buying in your store by BL’s “Distance Selling” mechanism.
| | We have already messaged helpdesk a few days ago, but no reply, so I am trying
to see if anyone here knows why this is happening, and a way to solve it.
|
AFAWK, they are still swamped down by all the re-verifications they have to do
due to the November 3-8 blackout.
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| | | | | | | Author: | brikomania | | Posted: | Nov 28, 2023 13:46 | | Subject: | Re: Help! I can't sell to EU after changing VATID | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, brikomania writes:
| | We have been selling to the EU with OSS since they implemented it, however after
recently changing the VAT ID and organization, I also changed it on BL. It seems
like, even if in our settings the VAT ID is verified, and OSS is enabled, people
are not able to place orders from the EU.
|
Hi, just to confirm that, indeed, from the message I get visiting your store,
EU buyers are blocked from buying in your store by BL’s “Distance Selling” mechanism.
| | We have already messaged helpdesk a few days ago, but no reply, so I am trying
to see if anyone here knows why this is happening, and a way to solve it.
|
AFAWK, they are still swamped down by all the re-verifications they have to do
due to the November 3-8 blackout.
|
Can't believe it's been that long! Well, this is quite an urgent matter,
not a small problem. Perhaps there is a different priority communication channel?
Would be surprised... 
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| | | | | | | | | Author: | Vosblokjes | | Posted: | Nov 29, 2023 00:59 | | Subject: | Re: Help! I can't sell to EU after changing VATID | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, brikomania writes:
| | In Help, SylvainLS writes:
| | In Help, brikomania writes:
| | We have been selling to the EU with OSS since they implemented it, however after
recently changing the VAT ID and organization, I also changed it on BL. It seems
like, even if in our settings the VAT ID is verified, and OSS is enabled, people
are not able to place orders from the EU.
|
Hi, just to confirm that, indeed, from the message I get visiting your store,
EU buyers are blocked from buying in your store by BL’s “Distance Selling” mechanism.
| | We have already messaged helpdesk a few days ago, but no reply, so I am trying
to see if anyone here knows why this is happening, and a way to solve it.
|
AFAWK, they are still swamped down by all the re-verifications they have to do
due to the November 3-8 blackout.
|
Can't believe it's been that long! Well, this is quite an urgent matter,
not a small problem. Perhaps there is a different priority communication channel?
Would be surprised...
|
Looks like it was fixed.
No message anymore
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| | | | | | | | | | | Author: | brikomania | | Posted: | Nov 29, 2023 04:55 | | Subject: | Re: Help! I can't sell to EU after changing VATID | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, BasKrie writes:
| | In Help, brikomania writes:
| | In Help, SylvainLS writes:
| | In Help, brikomania writes:
| | We have been selling to the EU with OSS since they implemented it, however after
recently changing the VAT ID and organization, I also changed it on BL. It seems
like, even if in our settings the VAT ID is verified, and OSS is enabled, people
are not able to place orders from the EU.
|
Hi, just to confirm that, indeed, from the message I get visiting your store,
EU buyers are blocked from buying in your store by BL’s “Distance Selling” mechanism.
| | We have already messaged helpdesk a few days ago, but no reply, so I am trying
to see if anyone here knows why this is happening, and a way to solve it.
|
AFAWK, they are still swamped down by all the re-verifications they have to do
due to the November 3-8 blackout.
|
Can't believe it's been that long! Well, this is quite an urgent matter,
not a small problem. Perhaps there is a different priority communication channel?
Would be surprised...
|
Looks like it was fixed.
No message anymore
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Yup, finally received our first order, thanks!
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Spain, Andalucia Ceuta i Melilla
France, Nouvelle-Aquitaine
Netherlands, Drenthe