| Discussion Forum: Thread 350820 |
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| | | Author: | nando10081969  | | Posted: | Nov 27, 2023 05:35 | | Subject: | Copy of invoice does not appear in my email | | Viewed: | 44 times | | Topic: | Problem | |
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| Hello!
When I send the invoice to the buyer, a copy of the same invoice is usually sent
to my email. In recent days, the copy of the invoice has not been sent to my
email. I didn't change anything in my store settings.
However, I receive orders and other messages from Bricklink.
I ask the community if they have ever encountered a problem like this, with the
aim of understanding whether it is an error with my email server or a problem
with Bricklink.
Thank you all!
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| | | | | Author: | brac.brick | | Posted: | Nov 27, 2023 15:39 | | Subject: | Re: Copy of invoice does not appear in my email | | Viewed: | 18 times | | Topic: | Problem | |
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| In Problem, nando10081969 writes:
| | Hello!
When I send the invoice to the buyer, a copy of the same invoice is usually sent
to my email. In recent days, the copy of the invoice has not been sent to my
email. I didn't change anything in my store settings.
However, I receive orders and other messages from Bricklink.
I ask the community if they have ever encountered a problem like this, with the
aim of understanding whether it is an error with my email server or a problem
with Bricklink.
Thank you all!
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is it possible you have some sort of filter set up and the invoice is sent straight
to a folder ? Or it may be going to spam if you didn't set up BL as a safe
sender in your email provider. I'd check all your folders and junk/ spam
folders to make sure. I also believe you have to make sure you have invoices
set to send to you in your store settings. Go to My BL, click on settings. Then
click on My Orders Settings. 2nd section , has an option "Default E-Mail
Me a Copy on Invoice to Yes". I'd unclick this & reclick it, save settings
if not already checked. Also, if you are using a different store email address,
that is where the invoice is going to.
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Portugal
USA, Massachusetts