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| | | Author: | eileenkeeney  | | Posted: | Nov 25, 2023 00:54 | | Subject: | option for quote should be shown | | Viewed: | 107 times | | Topic: | Buying | |
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| Option for Quote should be shown, on the order submit page, anytime postage is
not calculated.
I have passed up lots of potential orders, and ordered from another seller due
to postage not being calculated. I have removed lots from orders to see if that
would bring weight down to a point where postage was calculated.
The other day I was shopping and noticed, that with very little effort, I could
request a quote. The option was right there, on the page where I would submit
the order. If this option had not been shown, I would have looked for another
seller, one that pre-calculated the postage.
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| | | | | Author: | yorbrick | | Posted: | Nov 25, 2023 01:28 | | Subject: | Re: option for quote should be shown | | Viewed: | 39 times | | Topic: | Buying | |
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| In Buying, eileenkeeney writes:
| | Option for Quote should be shown, on the order submit page, anytime postage is
not calculated.
I have passed up lots of potential orders, and ordered from another seller due
to postage not being calculated. I have removed lots from orders to see if that
would bring weight down to a point where postage was calculated.
The other day I was shopping and noticed, that with very little effort, I could
request a quote. The option was right there, on the page where I would submit
the order. If this option had not been shown, I would have looked for another
seller, one that pre-calculated the postage.
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Yes, it would be good for every store to be forced to use the quote option if
instant checkout is not implemented, or at least allow penalty free cancellations
of orders when shipping is not determined when the order is placed.
There are so many stores now that if I waste time in a store and end up not placing
an order due to lack of shipping costs, I least favourite the store. They can
waste my time once but not twice.
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| | | | | Author: | cosmicray | | Posted: | Nov 25, 2023 06:24 | | Subject: | Re: option for quote should be shown | | Viewed: | 46 times | | Topic: | Buying | |
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| In Buying, eileenkeeney writes:
| | Option for Quote should be shown, on the order submit page, anytime postage is
not calculated.
I have passed up lots of potential orders, and ordered from another seller due
to postage not being calculated. I have removed lots from orders to see if that
would bring weight down to a point where postage was calculated.
The other day I was shopping and noticed, that with very little effort, I could
request a quote. The option was right there, on the page where I would submit
the order. If this option had not been shown, I would have looked for another
seller, one that pre-calculated the postage.
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This a very convoluted subject. In a store, it is possible to have certain lots
on manual-mode, and not have any RFQ methods active. It sounds like you have
encountered that. Some sellers have all the postage pre-calculated, but certain
items are so difficult to ship (and increasingly due to shifting USPS surcharges)
that it's almost impossible to automate them.
One example in point ...
Nita Rae
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| | | | | | | Author: | eileenkeeney | | Posted: | Nov 25, 2023 13:03 | | Subject: | Re: option for quote should be shown | | Viewed: | 26 times | | Topic: | Buying | |
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| In Buying, cosmicray writes:
| | In Buying, eileenkeeney writes:
| | Option for Quote should be shown, on the order submit page, anytime postage is
not calculated.
I have passed up lots of potential orders, and ordered from another seller due
to postage not being calculated. I have removed lots from orders to see if that
would bring weight down to a point where postage was calculated.
The other day I was shopping and noticed, that with very little effort, I could
request a quote. The option was right there, on the page where I would submit
the order. If this option had not been shown, I would have looked for another
seller, one that pre-calculated the postage.
|
This a very convoluted subject. In a store, it is possible to have certain lots
on manual-mode, and not have any RFQ methods active. It sounds like you have
encountered that. Some sellers have all the postage pre-calculated, but certain
items are so difficult to ship (and increasingly due to shifting USPS surcharges)
that it's almost impossible to automate them.
One example in point ...
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I understand that. That is why having the request quote option right there,
where it is easily seen as an option, is a good idea. I know this is the reason
I choose to buy from one seller vs another the other day.
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| | | | | | | | | Author: | ghyde | | Posted: | Nov 25, 2023 13:53 | | Subject: | Re: option for quote should be shown | | Viewed: | 26 times | | Topic: | Buying | |
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| In Buying, eileenkeeney writes:
| | In Buying, cosmicray writes:
| | In Buying, eileenkeeney writes:
| | Option for Quote should be shown, on the order submit page, anytime postage is
not calculated.
I have passed up lots of potential orders, and ordered from another seller due
to postage not being calculated. I have removed lots from orders to see if that
would bring weight down to a point where postage was calculated.
The other day I was shopping and noticed, that with very little effort, I could
request a quote. The option was right there, on the page where I would submit
the order. If this option had not been shown, I would have looked for another
seller, one that pre-calculated the postage.
|
This a very convoluted subject. In a store, it is possible to have certain lots
on manual-mode, and not have any RFQ methods active. It sounds like you have
encountered that. Some sellers have all the postage pre-calculated, but certain
items are so difficult to ship (and increasingly due to shifting USPS surcharges)
that it's almost impossible to automate them.
One example in point ...
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I understand that. That is why having the request quote option right there,
where it is easily seen as an option, is a good idea. I know this is the reason
I choose to buy from one seller vs another the other day.
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Unfortunately it is currently an option that sellers can enable if they wish.
It is not currently required of them that it be presented to the buyer.
Lots of sellers would like to be able to request a quote, too, but there are
issues preventing that, such as inaccurate or missing data, and it takes time
for the Catalog admins to enter appropriate data for parts.
Requesting a quote sometimes badly overestimates the amount of postage, since
the parts are only specified by their maximum dimensions and do not take into
account that some parts can fit into the space not occupied by another part.
This is another known issue which means postage estimates for some orders can
seem way higher than they should be.
If a buyer doesn't understand the quote system and the dimensions aspect
causing the overestimated postage, the seller can end up with bad feedback as
a result, but it's not their fault, it's a shortcoming of the system.
This system is being improved upon but it is unknown when issues such as this
will be addressed, or if they can be properly addressed.
Just my observations from reading recent forum posts from around when the quote
system started being implemented. BrickLink staff are constantly looking for
ways to improve the systems they have for sellers and buyers, change will happen
over time, but don't expect it to be a fast or easy fix, they have to design
and test any changes they will make to it first, and collect data on issues it
may have and develop a proper fix for these issues.
Cheers ...
ghyde
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 25, 2023 13:58 | | Subject: | Re: option for quote should be shown | | Viewed: | 31 times | | Topic: | Buying | |
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| | |
Lots of sellers would like to be able to request a quote, too, but there are
issues preventing that, such as inaccurate or missing data, and it takes time
for the Catalog admins to enter appropriate data for parts.
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Missing data does not affect quotes. It affects instant checkout calculations.
Sellers enter the data for quotes manually.
| | Requesting a quote sometimes badly overestimates the amount of postage, since
the parts are only specified by their maximum dimensions and do not take into
account that some parts can fit into the space not occupied by another part.
This is another known issue which means postage estimates for some orders can
seem way higher than they should be.
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Wrong. See above.
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If a buyer doesn't understand the quote system and the dimensions aspect
causing the overestimated postage, the seller can end up with bad feedback as
a result, but it's not their fault, it's a shortcoming of the system.
This system is being improved upon but it is unknown when issues such as this
will be addressed, or if they can be properly addressed.
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Wrong again. You obviously don't understand the quote system.
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| | | | | | | | | | | | | Author: | kittybrickz | | Posted: | Nov 25, 2023 16:36 | | Subject: | Re: option for quote should be shown | | Viewed: | 31 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | | |
Lots of sellers would like to be able to request a quote, too, but there are
issues preventing that, such as inaccurate or missing data, and it takes time
for the Catalog admins to enter appropriate data for parts.
|
Missing data does not affect quotes. It affects instant checkout calculations.
Sellers enter the data for quotes manually.
| | Requesting a quote sometimes badly overestimates the amount of postage, since
the parts are only specified by their maximum dimensions and do not take into
account that some parts can fit into the space not occupied by another part.
This is another known issue which means postage estimates for some orders can
seem way higher than they should be.
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Wrong. See above.
| |
If a buyer doesn't understand the quote system and the dimensions aspect
causing the overestimated postage, the seller can end up with bad feedback as
a result, but it's not their fault, it's a shortcoming of the system.
This system is being improved upon but it is unknown when issues such as this
will be addressed, or if they can be properly addressed.
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Wrong again. You obviously don't understand the quote system.
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Yes, when I get a quote request from a customer I go to my stock, find a box
that is large enough to accomodate the items, pack them, weigh it all, measure
the box, and put all the info into the Postal rate calculator. I don't like
surprises when I'm shipping, and I want to give my customers the lowest rate
possible. I don't know how other people handle quote requests, it would be
interesting to hear! Cheers
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| | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Nov 25, 2023 16:56 | | Subject: | Re: option for quote should be shown | | Viewed: | 28 times | | Topic: | Buying | |
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| In Buying, kittybrickz writes:
| | Yes, when I get a quote request from a customer I go to my stock, find a box
that is large enough to accomodate the items, pack them, weigh it all, measure
the box, and put all the info into the Postal rate calculator. I don't like
surprises when I'm shipping, and I want to give my customers the lowest rate
possible. I don't know how other people handle quote requests, it would be
interesting to hear! Cheers
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So basically, you are pulling an order, that you do not know if the buyer will
go thru with. The amount of time required here, is also a factor in why RFQ are
not universally turned on.
Part of the solution to this, is for a seller to tell a buyer will not exceed
this postage, but might be lower. That would give the seller a low time investment
way of responding to RFQ. The second part is something I suggested several years
back, and that is to make IC a two-step process (authorize, then capture).
The seller could respond to the RFQ with a maximum shipping cost, but (if the
buyer accepts) then only capture a total for actual shipping. Think of it as
under promise then (if possible) over deliver. It's the only
way to protect the buyer and the seller.
Nita Rae
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| | | | | | | | | | | Author: | calebfishn | | Posted: | Nov 25, 2023 21:26 | | Subject: | Re: option for quote should be shown | | Viewed: | 23 times | | Topic: | Buying | |
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| I have quotes enabled. I have not experienced any of the potential problems you
describe.
The system works well in my opinion.
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USA, Oregon
United Kingdom, England
Australia, Queensland
Canada, British Columbia