| Discussion Forum: Thread 350479 |
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| | | Author: | Coleman  | | Posted: | Nov 20, 2023 14:42 | | Subject: | How to have a NSS removed?? | | Viewed: | 126 times | | Topic: | Help | |
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| Had a buyer open a NSS against me back in august (i had shipped the order)
The buyer seemed very reasonable (if not a little impatient) and was happy to
wait for the delayed package.
They were messaging me every day to keep me updated that the order haunt arrived
until approx 3 days later when contact stopped. I assume he has now had the delivery
but the NSS is still on my account, is there a way to have this removed as i
have contacted the buyer with no response.
Sorry if this has been asked before,
Thanks for any replies
Paul
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| | | | | Author: | Nubs_Select | | Posted: | Nov 20, 2023 14:44 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 42 times | | Topic: | Help | |
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| send proof of shipping/refund to the helpdesk (they are currently backlogged
so it may take 1 week+ to get a response) and you should be good to go
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| | | | | | | Author: | Coleman | | Posted: | Nov 20, 2023 15:08 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | send proof of shipping/refund to the helpdesk (they are currently backlogged
so it may take 1 week+ to get a response) and you should be good to go
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Thank you, as the order was £5 I have no proof of postage and no refund has been
sent.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 20, 2023 17:08 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Coleman writes:
| | In Help, Nubs_Select writes:
| | send proof of shipping/refund to the helpdesk (they are currently backlogged
so it may take 1 week+ to get a response) and you should be good to go
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Thank you, as the order was £5 I have no proof of postage and no refund has been
sent.
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Is this Received or Completed?
Did you get a Feedback?
If zero of those, maybe post your (important) conversations with buyer in the
NSS detail?
I guess for $5 or such currency they'll kindly remove it, especially if there's
no problem since (with this specific buyer or others).
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| | | | | | | | | | | Author: | Coleman | | Posted: | Nov 20, 2023 17:36 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Coleman writes:
| | In Help, Nubs_Select writes:
| | send proof of shipping/refund to the helpdesk (they are currently backlogged
so it may take 1 week+ to get a response) and you should be good to go
|
Thank you, as the order was £5 I have no proof of postage and no refund has been
sent.
|
Is this Received or Completed?
Did you get a Feedback?
If zero of those, maybe post your (important) conversations with buyer in the
NSS detail?
I guess for $5 or such currency they'll kindly remove it, especially if there's
no problem since (with this specific buyer or others).
|
Not marked as received or completed, order status is NSS.
No feedback received.
Ill make contact with support, its my only NSS in over 2000 orders received so
hopefully its straight forward. Just getting annoyed with the NSS message every
time I go on my orders page.
Thanks.
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| | | | | Author: | peregrinator | | Posted: | Nov 20, 2023 16:36 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, Coleman writes:
| | They were messaging me every day to keep me updated that the order haunt arrived
until approx 3 days later when contact stopped. I assume he has now had the delivery
but the NSS is still on my account, is there a way to have this removed as i
have contacted the buyer with no response.
|
Has the NSS been completed?
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| | | | | | | Author: | Coleman | | Posted: | Nov 20, 2023 17:39 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Coleman writes:
| | They were messaging me every day to keep me updated that the order haunt arrived
until approx 3 days later when contact stopped. I assume he has now had the delivery
but the NSS is still on my account, is there a way to have this removed as i
have contacted the buyer with no response.
|
Has the NSS been completed?
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I have shipped the order, however, the buyer hasn't said he has received
it, although he hasn't contacted me for a long time. I can only assume it
has been received.
Thanks
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| | | | | | | | | Author: | Play_It_Again | | Posted: | Nov 20, 2023 18:28 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 51 times | | Topic: | Help | |
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| I don't think is counts as an NSS until the buyer completes the process on
their end.
In Help, Coleman writes:
| | In Help, peregrinator writes:
| | In Help, Coleman writes:
| | They were messaging me every day to keep me updated that the order haunt arrived
until approx 3 days later when contact stopped. I assume he has now had the delivery
but the NSS is still on my account, is there a way to have this removed as i
have contacted the buyer with no response.
|
Has the NSS been completed?
|
I have shipped the order, however, the buyer hasn't said he has received
it, although he hasn't contacted me for a long time. I can only assume it
has been received.
Thanks
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Nov 20, 2023 18:38 | | Subject: | Re: How to have a NSS removed?? | | Viewed: | 75 times | | Topic: | Help | |
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| In Help, Play_It_Again writes:
| | I don't think is counts as an NSS until the buyer completes the process on
their end.
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You're right! But then the order won't be purged after 6 months due to
this "problem status", and the seller will have a red banner to stay
eternally - not fun 
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United Kingdom, England
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
USA, New Jersey
