| Discussion Forum: Thread 350468 |
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| | | Author: | leggodtshop  | | Posted: | Nov 20, 2023 10:21 | | Subject: | How to return money to buyer? | | Viewed: | 84 times | | Topic: | Help | |
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| Hi,
I made a mistake in shipping cost on an order, now I want to full refund the
buyer and sent a new invoice. Buyer paid by paypal (onsite).
How should I proceed?
Thank you!
Paul
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| | | | | Author: | bricksahead | | Posted: | Nov 20, 2023 10:43 | | Subject: | Re: How to return money to buyer? | | Viewed: | 27 times | | Topic: | Help | |
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| You don't need to fully refund the order if you just need to refund part
of the shipping cost. You may navigate to the order page. On the top of that
page there is a link titled "Issue refund". If you follow that link you
may issue a partial refund.
In Help, leggodtshop writes:
| | Hi,
I made a mistake in shipping cost on an order, now I want to full refund the
buyer and sent a new invoice. Buyer paid by paypal (onsite).
How should I proceed?
Thank you!
Paul
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| | | | | Author: | peregrinator | | Posted: | Nov 20, 2023 10:51 | | Subject: | Re: How to return money to buyer? | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, leggodtshop writes:
| | Hi,
I made a mistake in shipping cost on an order, now I want to full refund the
buyer and sent a new invoice. Buyer paid by paypal (onsite).
How should I proceed?
Thank you!
Paul
|
Did you charge too little or too much? If the latter you can do a partial refund.
If the former, I think you should eat the cost.
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| | | | | | | Author: | leggodtshop | | Posted: | Nov 20, 2023 16:41 | | Subject: | Re: How to return money to buyer? | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, leggodtshop writes:
| | Hi,
I made a mistake in shipping cost on an order, now I want to full refund the
buyer and sent a new invoice. Buyer paid by paypal (onsite).
How should I proceed?
Thank you!
Paul
|
Did you charge too little or too much? If the latter you can do a partial refund.
If the former, I think you should eat the cost.
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Charged too little.. simple mistake but yes, I guess I should eat it..
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Netherlands, Overijssel
USA, Colorado
