| Discussion Forum: Thread 350238 |
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| | | | | Author: | SylvainLS  | | Posted: | Nov 15, 2023 15:17 | | Subject: | Re: Help Desk response times | | Viewed: | 66 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.
Thank you!
Your BrickLink Team
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Thanks Anastasia. That’s what we all surmised but it’s always better when it’s
said 
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| | | | | Author: | NICONSU | | Posted: | Nov 20, 2023 13:03 | | Subject: | Re: Help Desk response times | | Viewed: | 58 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.
Thank you!
Your BrickLink Team
|
Dear CE_Anastasia,
I fully understand everything that happened, including how the new verification
was handled. But now I waited so long even though there was nothing wrong with
my account.
I didn't even receive a response to the last messages to support. Everything
has been uploaded and registered for over a week now, but the shop is still closed.
I can access the account.
How long will it take now? I also want to plan my time
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| | | | | | | Author: | 1001bricks | | Posted: | Nov 20, 2023 13:29 | | Subject: | Re: Help Desk response times | | Viewed: | 50 times | | Topic: | Administrative | |
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| In Administrative, NICONSU writes:
| | In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.
Thank you!
Your BrickLink Team
|
Dear CE_Anastasia,
I fully understand everything that happened, including how the new verification
was handled. But now I waited so long even though there was nothing wrong with
my account.
I didn't even receive a response to the last messages to support. Everything
has been uploaded and registered for over a week now, but the shop is still closed.
I can access the account.
How long will it take now? I also want to plan my time
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Apparently you're authorized as a seller.
Simply open your shop?
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| | | | | Author: | NICONSU | | Posted: | Nov 21, 2023 09:29 | | Subject: | Re: Help Desk response times | | Viewed: | 51 times | | Topic: | Administrative | |
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| Hi CE_Anastasia,
I have now gone through everything again, checked all the data. Access wasn't
the problem, maybe it was also misunderstood by me. The only problem I still
see, or what was present, is the completion of the verification in stage 3. By
the way, here was also the error due to a faulty document which was replaced.
Now everything is ok and just needs to be confirmed. Think the reopening of the
shop will happen in the near future, maybe shortly befor BF / BW is ending*'?
Best
Andreas Nikolai
In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.
Thank you!
Your BrickLink Team
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