| Discussion Forum: Thread 349037 |
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| | | Author: | sasquatch_eater  | | Posted: | Oct 23, 2023 23:32 | | Subject: | Order seems to have been stolen. | | Viewed: | 173 times | | Topic: | Shipping | |
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| I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
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| | | | | Author: | Nubs_Select | | Posted: | Oct 23, 2023 23:35 | | Subject: | Re: Order seems to have been stolen. | | Viewed: | 70 times | | Topic: | Shipping | |
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| In Shipping, sasquatch_eater writes:
| | I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
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Refund the missing/damaged items. Since it arrived but damaged it most likely
happened during shipping which is your responsibility unless you can prove it
happened after delivery which from the research I could do point to it being
home insurance at that point
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| | | | | Author: | hpoort | | Posted: | Oct 24, 2023 00:09 | | Subject: | Re: Order seems to have been stolen. | | Viewed: | 69 times | | Topic: | Shipping | |
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| In Shipping, sasquatch_eater writes:
| | I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
|
As a seller, you are responsible. You can claim damage with your shipping provider.
Whether or not this claim will cover your losses, depends on what shipping conditions
you have chosen with your carrier. It is part of the costs of doing online business.
It would help if your buyer would provide photo evidence - or even better, that
he would have refused the damaged package. But unless you can prove that it is
deliberate fraud on the buyer's side, the entire transaction upto complete
delivery into the hands of your customer is completely at your risk.
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| | | | | | | Author: | PlanetEarthToys | | Posted: | Oct 24, 2023 03:06 | | Subject: | Re: Order seems to have been stolen. | | Viewed: | 87 times | | Topic: | Shipping | |
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| In Shipping, hpoort writes:
| | In Shipping, sasquatch_eater writes:
| | I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
|
As a seller, you are responsible. You can claim damage with your shipping provider.
Whether or not this claim will cover your losses, depends on what shipping conditions
you have chosen with your carrier. It is part of the costs of doing online business.
It would help if your buyer would provide photo evidence - or even better, that
he would have refused the damaged package. But unless you can prove that it is
deliberate fraud on the buyer's side, the entire transaction upto complete
delivery into the hands of your customer is completely at your risk.
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post office can verify if your shipment was opened & inspected by postal employees
and/or delivered cut open.
typically post office will not deliver an open package, they will tape it back
shut with an apology notice attached.
check with the delivering post office, if they verify it was delivered sealed,
then the shipment was delivered correctly, what happens to a package after delivery
is not the responsibility of the seller or the post office . it is up to the
buyer to provide a safe deivery location for mail, if the delivery location is
not secure, the buyer must provide one.
i.e. a p.o. box or secure mail drop location.
if buyer claims mail is getting opened & stolen AFTER DELIVERY, the buyer is
the one who is responsible for that delivery location & the mail being delivered
to it
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| | | | | Author: | sasquatch_eater | | Posted: | Oct 26, 2023 11:20 | | Subject: | Re: Order seems to have been stolen. | | Viewed: | 59 times | | Topic: | Shipping | |
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| In Shipping, sasquatch_eater writes:
| | I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
|
The buyer seems not to mind about his items being stolen (even though it's
a $50 order) and says it's up to me if I want to file a claim through usps.
What should I do now? I don't want to file a claim if he doesn't want
to, but I also don't want to refund the order since it was rather large and
it's not my fault it was stolen. However I don't want to risk a negative
feedback by not refunding it or filing a claim.
--Claude
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| | | | | | | Author: | Nubs_Select | | Posted: | Oct 26, 2023 12:40 | | Subject: | Re: Order seems to have been stolen. | | Viewed: | 77 times | | Topic: | Shipping | |
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| In Shipping, sasquatch_eater writes:
| | In Shipping, sasquatch_eater writes:
| | I received a message today from one of my buyers who said that the package I
had sent him was cut open and missing the LEGO pieces. What do I do now? The
buyer does live in an apartment if it matters.
Thanks for the help!
--Claude
|
The buyer seems not to mind about his items being stolen (even though it's
a $50 order) and says it's up to me if I want to file a claim through usps.
What should I do now? I don't want to file a claim if he doesn't want
to, but I also don't want to refund the order since it was rather large and
it's not my fault it was stolen. However I don't want to risk a negative
feedback by not refunding it or filing a claim.
--Claude
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If usps is contacted it is you who has to contact them but otherwise unless you
can prove it was damaged after it was delivered then yes it is your fault as
you only subcontracted the shipping company. If I pack an order up and go the
post post office and drop it off and the employee immediately tosses the package
into a fire I have to refund the buyer and any refund is something I have to
chase down with the postal company not the buyer
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