| Discussion Forum: Thread 348562 |
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| | | Author: | Hurt  | | Posted: | Oct 16, 2023 09:44 | | Subject: | Fee Amount Due - different views | | Viewed: | 93 times | | Topic: | Technical Issues | |
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| Hi everyone!
Is it normal that I can see "US $0.01 Fee Amount Due" (with a button
"Pay Your Fee" on my profile page ("My BL" - "View Profile",
but when I click on it (and get directed to the "My Store" - "Fee"
page) there is nothing to pay (displays "Amount Due: $0.00"?
Just want to avoid a closed store because of some automated process that triggers
when someone doesn't pay the bricklink fees).
Thanks!
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| | | | | Author: | SylvainLS | | Posted: | Oct 16, 2023 10:13 | | Subject: | Re: Fee Amount Due - different views | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| In Technical Issues, Hurt writes:
| | Hi everyone!
Is it normal that I can see "US $0.01 Fee Amount Due" (with a button
"Pay Your Fee" on my profile page ("My BL" - "View Profile",
but when I click on it (and get directed to the "My Store" - "Fee"
page) there is nothing to pay (displays "Amount Due: $0.00"?
Just want to avoid a closed store because of some automated process that triggers
when someone doesn't pay the bricklink fees).
Thanks!
|
Hi,
It happens from time to time. I think it’s due to a conversion issue (a few
millicents left hanging).
You can contact the Help Desk here: https://www.bricklink.com/v3/help/contact.page
or here: https://helpdesk.bricklink.com/Main/ (you need to re-register with the
same address as on the main site).
The second site allows to follow your tickets (even if opened the other way).
(Note that the tickets are shown as “closed” as soon as they get an answer.
That doesn’t mean they are closed / dismissed / rejected / …. It’s just how
the UI works.)
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| | | | | | | Author: | Hurt | | Posted: | Oct 17, 2023 06:05 | | Subject: | Re: Fee Amount Due - different views | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| | Thanks! I will try that. |
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| | | | | | | Author: | Hurt | | Posted: | Oct 18, 2023 04:58 | | Subject: | Re: Fee Amount Due - different views | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | In Technical Issues, Hurt writes:
| | Hi everyone!
Is it normal that I can see "US $0.01 Fee Amount Due" (with a button
"Pay Your Fee" on my profile page ("My BL" - "View Profile",
but when I click on it (and get directed to the "My Store" - "Fee"
page) there is nothing to pay (displays "Amount Due: $0.00"?
Just want to avoid a closed store because of some automated process that triggers
when someone doesn't pay the bricklink fees).
Thanks!
|
Hi,
It happens from time to time. I think it’s due to a conversion issue (a few
millicents left hanging).
You can contact the Help Desk here: https://www.bricklink.com/v3/help/contact.page
or here: https://helpdesk.bricklink.com/Main/ (you need to re-register with the
same address as on the main site).
The second site allows to follow your tickets (even if opened the other way).
(Note that the tickets are shown as “closed” as soon as they get an answer.
That doesn’t mean they are closed / dismissed / rejected / …. It’s just how
the UI works.)
|
Got an answer from the support team:
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Hello,
Your account has been credited $.01.
Thank you!
Sincerely,
Ray
BrickLink Customer Support
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So there was something to fix as it seems.
Thanks!
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Austria, Wien
France, Nouvelle-Aquitaine