Discussion Forum: Thread 346208

 Author: svestenbaek View Messages Posted By svestenbaek
 Posted: Sep 8, 2023 12:37
 Subject: Cannot mark order as Shipped
 Viewed: 73 times
 Topic: Problem
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svestenbaek (49)

Location:  Denmark
Member Since Contact Type Status
Jun 4, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: SVBrickStore
Have a problem with an order regarding marking the order as "shipped"
On the 'Order recieved' page, I have the options to mark as "Pending/Processing/Ready/Packed"

How to process further from here?
The customer has paid off-site
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Sep 8, 2023 12:39
 Subject: Re: Cannot mark order as Shipped
 Viewed: 39 times
 Topic: Problem
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Emporiosa (5555)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Emporiosa
In Problem, svestenbaek writes:
  Have a problem with an order regarding marking the order as "shipped"
On the 'Order recieved' page, I have the options to mark as "Pending/Processing/Ready/Packed"

How to process further from here?
The customer has paid off-site

Were any taxes/VAT collected for their order? If so you, you need to refund
them on the transaction you received and have them pay onsite via the PAY button
that they have with their order.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Sep 8, 2023 12:42
 Subject: Re: Cannot mark order as Shipped
 Viewed: 42 times
 Topic: Problem
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Nubs_Select (3781)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Nub's Select
In Problem, Emporiosa writes:
  In Problem, svestenbaek writes:
  Have a problem with an order regarding marking the order as "shipped"
On the 'Order recieved' page, I have the options to mark as "Pending/Processing/Ready/Packed"

How to process further from here?
The customer has paid off-site

Were any taxes/VAT collected for their order? If so you, you need to refund
them on the transaction you received and have them pay onsite via the PAY button
that they have with their order.

+1 and no there is no other workaround as if taxes are involved you are keeping
the tax money which is not legal