| Discussion Forum: Thread 345102 |
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| | | Author: | Fr0stByt3  | | Posted: | Aug 22, 2023 09:18 | | Subject: | Are Restocking Fees Allowed? | | Viewed: | 171 times | | Topic: | Shipping | |
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| I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
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| | | | | Author: | Biglesdug | | Posted: | Aug 22, 2023 09:37 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 46 times | | Topic: | Shipping | |
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| In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
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You should invoice shipping cost before pulling the order. The order should will
give you the weight, and international usually has a broad range where it is
a set price up to 8 ounces ect.
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| | | | | | | Author: | Fr0stByt3 | | Posted: | Aug 22, 2023 09:41 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 47 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
|
You should invoice shipping cost before pulling the order. The order should will
give you the weight, and international usually has a broad range where it is
a set price up to 8 ounces ect.
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Oh-
I was clearly not thinking about this entirely. Thank you!
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| | | | | Author: | Gaston.La.Brick | | Posted: | Aug 22, 2023 09:41 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 43 times | | Topic: | Shipping | |
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| In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
|
Maybe I'm missing something in your question, but why not simply waiting
until payment is done (after invoice is sent) before starting to pick the order?
You should be able to make an adequate estimate of the shipping cost based on
the order without picking it.
European law states ecommerce orders can be cancelled and returned (when already
shipped) without extra costs* for the buyer.
*The only allowed costs to my knowledge, are the return costs (shipping) the
buyer needs to pay themselves. These costs are not paid to the merchant, but
simply directly to the used carrier. So it's still not a charge the merchant
is making.
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| | | | | | | Author: | Fr0stByt3 | | Posted: | Aug 22, 2023 09:45 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 42 times | | Topic: | Shipping | |
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| In Shipping, Gaston.La.Brick writes:
| | In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
|
Maybe I'm missing something in your question, but why not simply waiting
until payment is done (after invoice is sent) before starting to pick the order?
You should be able to make an adequate estimate of the shipping cost based on
the order without picking it.
European law states ecommerce orders can be cancelled and returned (when already
shipped) without extra costs* for the buyer.
*The only allowed costs to my knowledge, are the return costs (shipping) the
buyer needs to pay themselves. These costs are not paid to the merchant, but
simply directly to the used carrier. So it's still not a charge the merchant
is making.
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I was not thinking about it entirely. Thank you for letting me know.
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| | | | | | | Author: | SylvainLS | | Posted: | Aug 22, 2023 10:47 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 65 times | | Topic: | Shipping | |
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| In Shipping, Gaston.La.Brick writes:
| | […]
Maybe I'm missing something in your question, but why not simply waiting
until payment is done (after invoice is sent) before starting to pick the order?
You should be able to make an adequate estimate of the shipping cost based on
the order without picking it.
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Agreed. I see restocking fee as for when you get a return, not before you’ve
shipped and even less before the buyer paid.
| | European law states ecommerce orders can be cancelled and returned (when already
shipped) without extra costs* for the buyer.
*The only allowed costs to my knowledge, are the return costs (shipping) the
buyer needs to pay themselves. These costs are not paid to the merchant, but
simply directly to the used carrier. So it's still not a charge the merchant
is making.
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Restocking fees are allowed, provided, as usual, that it’s in the terms before
the order is made.
(In the same way, if you don’t say in your terms that the return shipping are
on the buyer, then they aren’t.)
IIRC, S@H has a provision for restocking fees. I think they apply it especially
on PaB orders. But then I haven’t returned many packages to them 
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| | | | | Author: | Cob | | Posted: | Aug 22, 2023 09:54 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 38 times | | Topic: | Shipping | |
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| In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
|
Restocking fees are generally assessed at the time of the refund/return of items.
If the buyer never pays, you can't keep a restocking fee. It is unlikely
they will pay a restocking fee.
Shipping internationally from the USA is generally easy, as long as your packages
are not more than 1728 sq inches in total (or one cubic foot, 12x12x12). If
the package is under 1 cubic foot, the shipping cost is based on weight. You
should be able to reasonably determine the price of shipping based on the weight
of the items in the buyers cart.
When estimating the weight, be sure to add plenty of weight for the box and packaging
materials.
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| | | | | | | Author: | yorbrick | | Posted: | Aug 22, 2023 09:57 | | Subject: | Re: Are Restocking Fees Allowed? | | Viewed: | 53 times | | Topic: | Shipping | |
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| In Shipping, Cob writes:
| | In Shipping, Fr0stByt3 writes:
| | I want to give international buyers the ability to order from my store through
manual invoicing to handle the shipping. I also don't mind it if buyers don't
like the shipping cost and want to back out.
I would like, however, to be able to charge a small fee if they back out and
have a large order so that I'm not completely wasting my time packing hundreds
or thousands of lots of numerous small pieces.
If it's not acceptable or allowed, then I suppose I can handle the potential
loss in time and effort in exchange for the potential gain in sales. I thought
I'd ask anyway though.
|
Restocking fees are generally assessed at the time of the refund/return of items.
If the buyer never pays, you can't keep a restocking fee. It is unlikely
they will pay a restocking fee.
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I agree. If they aren't going to pay as the shipping is too high then they
aren't going to pay a restocking fee to be allowed to cancel it. Especially
as an allowed cancellation reason is shipping is too high and wasn't disclosed
up front.
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USA, Kansas
Belgium
France, Nouvelle-Aquitaine
United Kingdom, England