| Discussion Forum: Thread 344996 |
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| | | Author: | Yourbricks  | | Posted: | Aug 20, 2023 11:16 | | Subject: | When customs for mistake charge VAT | | Viewed: | 102 times | | Topic: | Help | |
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| Hello
I would like to hear opinion from people about this case.
The order was send from Norway to European country, it was send with IOSS number
and VAT are prepaid and it should in the invoice and shipping documents.. For
some reason customs and the shipping company, didnt see it want to charge VAT
again to the buyer.
I gave the VAT receipt to the buyer and ask if give can contact with shipping
company and customs in his country to fix it.
Buyer didnt want to help with it. He told me that I can pay this extra VAT or
fix it myself from Norway in his country.
I told him that if he decline the package, the shipping company dont will give
me back the shipping cost and also will charge shipping cost for return the package.
Buyer decline receive package and he told me that send it again and take all
shipping cost in me loose, He say that it is no his problem.
Normal in this cases is the buyer contact with the VAT documents in his country
with customs or shipping compnay to fix it.
How you think I should process in this case? Do you think buyer right?
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| | | | | Author: | miskox | | Posted: | Aug 20, 2023 12:54 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 42 times | | Topic: | Help | |
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| Our Customs (at least Post of Slovenia) requires that all required info is in
the IOSS system. They don't care about other documents.
I think buyer could request a VAT refund from BL after he pays VAT again so BL
doesn't send this money to the target country.
Saso
In Help, Yourbricks writes:
| | Hello
I would like to hear opinion from people about this case.
The order was send from Norway to European country, it was send with IOSS number
and VAT are prepaid and it should in the invoice and shipping documents.. For
some reason customs and the shipping company, didnt see it want to charge VAT
again to the buyer.
I gave the VAT receipt to the buyer and ask if give can contact with shipping
company and customs in his country to fix it.
Buyer didnt want to help with it. He told me that I can pay this extra VAT or
fix it myself from Norway in his country.
I told him that if he decline the package, the shipping company dont will give
me back the shipping cost and also will charge shipping cost for return the package.
Buyer decline receive package and he told me that send it again and take all
shipping cost in me loose, He say that it is no his problem.
Normal in this cases is the buyer contact with the VAT documents in his country
with customs or shipping compnay to fix it.
How you think I should process in this case? Do you think buyer right?
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| | | | | | | Author: | Yourbricks | | Posted: | Aug 20, 2023 13:02 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 38 times | | Topic: | Help | |
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| Miskox, thanks for your comment.
I think bricklink dont will give back any refund, I think they dont do it and
buyer already decline receive package.
What I should do in this case...
In Help, miskox writes:
| | Our Customs (at least Post of Slovenia) requires that all required info is in
the IOSS system. They don't care about other documents.
I think buyer could request a VAT refund from BL after he pays VAT again so BL
doesn't send this money to the target country.
Saso
In Help, Yourbricks writes:
| | Hello
I would like to hear opinion from people about this case.
The order was send from Norway to European country, it was send with IOSS number
and VAT are prepaid and it should in the invoice and shipping documents.. For
some reason customs and the shipping company, didnt see it want to charge VAT
again to the buyer.
I gave the VAT receipt to the buyer and ask if give can contact with shipping
company and customs in his country to fix it.
Buyer didnt want to help with it. He told me that I can pay this extra VAT or
fix it myself from Norway in his country.
I told him that if he decline the package, the shipping company dont will give
me back the shipping cost and also will charge shipping cost for return the package.
Buyer decline receive package and he told me that send it again and take all
shipping cost in me loose, He say that it is no his problem.
Normal in this cases is the buyer contact with the VAT documents in his country
with customs or shipping compnay to fix it.
How you think I should process in this case? Do you think buyer right?
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| | | | | | | | | Author: | miskox | | Posted: | Aug 21, 2023 00:19 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, Yourbricks writes:
| | Miskox, thanks for your comment.
I think bricklink dont will give back any refund, I think they dont do it and
buyer already decline receive package.
What I should do in this case...
|
I had a situation like this on the *other* site. I was charged VAT again when
package arrived to our Customs so I sent proof* of payment to the *other* site
and received a refund. So I guess here it is the same: BL collects VAT so BL
would probably have to refund the VAT in this case.
I think you should contact your buyer again to see if she/he is willing to pay
VAT again and then request a refund from BL. Looks like that even if the IOSS
would be OK Customs would charge buyer the processing fee.
Saso
*together with the package photo, tracking info etc.
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| | | | | | | Author: | SylvainLS | | Posted: | Aug 21, 2023 00:25 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, miskox writes:
| | Our Customs (at least Post of Slovenia) requires that all required info is in
the IOSS system. They don't care about other documents.
I think buyer could request a VAT refund from BL after he pays VAT again so BL
doesn't send this money to the target country.
Saso
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Yes, it’s my understanding that the solution¹ is for BL to refund the VAT².
(And if BL already remitted the VAT, it can be deducted on the next remittance.)
But BL doesn’t do that 
———
1. Réfs:
https://www.vatupdate.com/wp-content/uploads/2022/02/GFV-115-Double-Taxation-in-IOSS-Proposed-solution.pdf
https://www.vatupdate.com/wp-content/uploads/2022/03/2022-03-18-VAT-committee-IOSS.pdf
2. Remains the tiny little problem of when the VAT-at-reception is calculated
including the VAT-at-point-of-sale (the one already collected by BL). That is,
buy 100, BL charges you 20, customs charges you 24 more, BL refunds you 20, you
lost 4.
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| | | | | | | | | Author: | S_H_M | | Posted: | Oct 31, 2023 11:27 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | Yes, it’s my understanding that the solution¹ is for BL to refund the VAT².
But BL doesn’t do that
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I also got hit with double VAT charges. Do I read it correct that there is no
way to reclaim the paid taxes from BL ?
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 31, 2023 12:04 | | Subject: | Re: When customs for mistake charge VAT | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, S_H_M writes:
| | In Help, SylvainLS writes:
| | Yes, it’s my understanding that the solution¹ is for BL to refund the VAT².
But BL doesn’t do that
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I also got hit with double VAT charges. Do I read it correct that there is no
way to reclaim the paid taxes from BL ?
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Well:
— we (members) got no info from BL,
— there’s been no official answer to threads about it,
— there doesn’t seem to be anyone who got a VAT refund from BL,
— there’s no link / form / specific whatever to ask for one.
It seems BL treats that as “it’s a problem between seller and buyer” (= “it’s
the seller’s fault”) and don’t want to touch it (like for other disputes…) while
there’s an official solution that says BL should refund the VAT.
But you can (still) try contacting the Help Desk¹. Maybe you’ll get lucky.
———
¹ You can contact the Help Desk here: https://www.bricklink.com/v3/help/contact.page
or here: https://helpdesk.bricklink.com/Main/ (you need to re-register with the
same address as on the main site).
The second site allows to follow your tickets (even if opened the other way).
(Note that the tickets are shown as “closed” as soon as they get an answer.
That doesn’t mean they are closed / dismissed / rejected / …. It’s just how
the UI works.)
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Norway
Slovenia
France, Nouvelle-Aquitaine
Belgium