| Discussion Forum: Thread 344090 |
|
 |
| | | Author: | WildBricks  | | Posted: | Aug 4, 2023 10:33 | | Subject: | Odd situation on shipping | | Viewed: | 129 times | | Topic: | Shipping | |
|
| Back in early summer I had a buyer in Brazil order empty education containers
from me. I did the best that I could to get a cost of the shipping charge, but
when it came time to buy the label I ended up eating a bit of the charge. Then
2 weeks later I get a notice from the buyer that the package is being returned
by customs claiming that the item was "unauthorized". Last week the
package finally made it back to me. I fully refunded the buyer's order stating
that I could not complete the purchase due to a customs issue.
2 days later the buyer placed the order again, this time with double the number
of empty containers. I'm torn. I want to help my buyer out here, but considering
I've already eaten $85 in shipping costs I'm not in a big hurry to ship
these boxes again.
What would you do in this situation? As far as I know I completed the customs
information correctly. Anyone in Brazil have any suggestions on how I can get
this package through customs? Any sellers in Jundiaí São Paulo? What shipping
provider would you use? Any reliable ship-forwarding companies in the area (not
really sure how it works, have simply heard of it)?
Any insight would be great.
|
|
|
| | | | | |
| | | | | Author: | crazylegoman | | Posted: | Aug 4, 2023 10:39 | | Subject: | Re: Odd situation on shipping | | Viewed: | 36 times | | Topic: | Shipping | |
|
| Honestly after an incident like that, I would stop shipping to Brazil. Something
is going wrong with their postal system that's out of your control.
David
|
|
| | | | | | | | | |
| | | | | | | Author: | WildBricks | | Posted: | Aug 4, 2023 12:00 | | Subject: | Re: Odd situation on shipping | | Viewed: | 35 times | | Topic: | Shipping | |
|
| That has been my impulse. Glad it isn't just me having that reaction.
In Shipping, crazylegoman writes:
| | Honestly after an incident like that, I would stop shipping to Brazil. Something
is going wrong with their postal system that's out of your control.
David
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Aug 4, 2023 10:46 | | Subject: | Re: Odd situation on shipping | | Viewed: | 38 times | | Topic: | Shipping | |
|
| In Shipping, WildBricks writes:
| | Back in early summer I had a buyer in Brazil order empty education containers
from me. I did the best that I could to get a cost of the shipping charge, but
when it came time to buy the label I ended up eating a bit of the charge. Then
2 weeks later I get a notice from the buyer that the package is being returned
by customs claiming that the item was "unauthorized". Last week the
package finally made it back to me. I fully refunded the buyer's order stating
that I could not complete the purchase due to a customs issue.
2 days later the buyer placed the order again, this time with double the number
of empty containers. I'm torn. I want to help my buyer out here, but considering
I've already eaten $85 in shipping costs I'm not in a big hurry to ship
these boxes again.
What would you do in this situation? As far as I know I completed the customs
information correctly. Anyone in Brazil have any suggestions on how I can get
this package through customs? Any sellers in Jundiaí São Paulo? What shipping
provider would you use? Any reliable ship-forwarding companies in the area (not
really sure how it works, have simply heard of it)?
Any insight would be great.
|
I'd cancel the order and block the buyer as a minimum and probably stop shipping
to Brazil if they are returning items at customs for such reasons.
|
|
|
| | | | | |
| | | | | Author: | brac.brick | | Posted: | Aug 4, 2023 11:59 | | Subject: | Re: Odd situation on shipping | | Viewed: | 35 times | | Topic: | Shipping | |
|
| In Shipping, WildBricks writes:
| | Back in early summer I had a buyer in Brazil order empty education containers
from me. I did the best that I could to get a cost of the shipping charge, but
when it came time to buy the label I ended up eating a bit of the charge. Then
2 weeks later I get a notice from the buyer that the package is being returned
by customs claiming that the item was "unauthorized". Last week the
package finally made it back to me. I fully refunded the buyer's order stating
that I could not complete the purchase due to a customs issue.
2 days later the buyer placed the order again, this time with double the number
of empty containers. I'm torn. I want to help my buyer out here, but considering
I've already eaten $85 in shipping costs I'm not in a big hurry to ship
these boxes again.
What would you do in this situation? As far as I know I completed the customs
information correctly. Anyone in Brazil have any suggestions on how I can get
this package through customs? Any sellers in Jundiaí São Paulo? What shipping
provider would you use? Any reliable ship-forwarding companies in the area (not
really sure how it works, have simply heard of it)?
Any insight would be great.
|
From what I read online, buyers in Brazil have to pay import duties on packages
received, maybe this buyer refused to pay and customs sent it back ? There are
articles saying Brazil customs charge crazy taxes on anything imported from America.
I would suggest the buyer set up a Freight forwarding account with some company
in Brazil who has offices in the US . You can ship to the US address and then
it is no longer your responsibility. I work in e-commerce, we have buyers who
use Freight forwarders and they set it up - we ship to the company in the US,
they forward it. Otherwise, cancel & block as others have mentioned.
|
|
|
| | | | | |
| | | | | Author: | kollecter | | Posted: | Oct 24, 2023 00:07 | | Subject: | Re: Odd situation on shipping | | Viewed: | 42 times | | Topic: | Shipping | |
|
| Late to the question, but I can help you with it.
One thing that will definitely make packages return from Brazil is the lack of
CPF, our Tax ID. It's an absurd situation artificially created to make it
more difficult to buy online (Customs can't keep up with the pace). But from
your message, this was not the case.
Guess what? It's completely arbitrary and random! I'm used to buying
CDs and vinyl from the US/UK, and the SAME package can be "unauthorized"
if it goes through, let's say, Rio and pass perfectly through Curitiba. If
the customs officer doesn't understand what's inside for some reason,
he will say "unauthorized." When you send a complaint to the customs
office, they will give you a generic response from our IRS equivalent: "Data
was lacking or description was lacking details." It means crap, obviously.
This policy started this year, so I guess it's part of the new government's
desire to cut drastically direct imports from ordinary joes to improve numbers,
but alas.
So that's the reason. Not the customer's fault. Probably not even yours.
You have the costly option to ship it through FedEx or DHL, but then taxes
will really hurt you (it's over 100% of FOB price, and there is even a state
tax over the federal tax. Yeah, that's one likely reason Lego is not in Brazil,
just an importer).
If you have any other questions, let me know. Cheers
In Shipping, WildBricks writes:
| | Back in early summer I had a buyer in Brazil order empty education containers
from me. I did the best that I could to get a cost of the shipping charge, but
when it came time to buy the label I ended up eating a bit of the charge. Then
2 weeks later I get a notice from the buyer that the package is being returned
by customs claiming that the item was "unauthorized". Last week the
package finally made it back to me. I fully refunded the buyer's order stating
that I could not complete the purchase due to a customs issue.
2 days later the buyer placed the order again, this time with double the number
of empty containers. I'm torn. I want to help my buyer out here, but considering
I've already eaten $85 in shipping costs I'm not in a big hurry to ship
these boxes again.
What would you do in this situation? As far as I know I completed the customs
information correctly. Anyone in Brazil have any suggestions on how I can get
this package through customs? Any sellers in Jundiaí São Paulo? What shipping
provider would you use? Any reliable ship-forwarding companies in the area (not
really sure how it works, have simply heard of it)?
Any insight would be great.
|
|
|
|
|
|
|
|
USA, Georgia
United Kingdom, England
