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| | | Author: | George_Lucy  | | Posted: | Jul 24, 2023 18:03 | | Subject: | Anyone ever heard of this shipping problem. | | Viewed: | 216 times | | Topic: | Help | |
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| It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
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| | | | | Author: | UTLF | | Posted: | Jul 24, 2023 18:07 | | Subject: | (Cancelled) | | Viewed: | 55 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | Author: | Adjour | | Posted: | Jul 25, 2023 13:34 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, UTLF writes:
| | I'd see if they'd provide a photo of the receipt or something before
refunding the cost, not that these things don't happen, but if it was paid
for through PayPal, they usually notify you of a discrepancy and charge your
PayPal account instead of making the recipient pay for it
|
I've had it happen 3 times now that they legit charged the buyer. Sometimes
at the door, sometimes they refused to deliver.
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| | | | | Author: | PlanetEarthToys | | Posted: | Jul 24, 2023 18:23 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
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| | | | | | | Author: | George_Lucy | | Posted: | Jul 24, 2023 18:26 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 50 times | | Topic: | Help | |
|
| Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
|
|
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| | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 24, 2023 18:30 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
you should call the post office that did the final delivery to the P.O. box and
ask them if it had postage due.
either the buyer is lying of the post office made a mistake & might have thought
is was something like you printed off a non-machinable label & it got deemed
priority for some reason.
remember... robots ae doing the sorting these days....
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| | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 24, 2023 18:33 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
you should call the post office that did the final delivery to the P.O. box and
ask them if it had postage due.
either the buyer is lying of the post office made a mistake & might have thought
is was something like you printed off a non-machinable label & it got deemed
priority for some reason.
remember... robots ae doing the sorting these days....
|
secondary question:
did the package you shipped in any way shape or form have any sort of Priority
pakaging material showing...?
either outside or minimally inside...?
if you used any Priority shipping materials & the post offioce seen it, it gets
automatically deemed priority.. .
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| | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 24, 2023 18:36 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 47 times | | Topic: | Help | |
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| No it was 4 cloths in a cape box in a ziplock baggie in a 4x6 padded envelope.
So they are saying because it was flat it had to be Priority. I could have put
in an envelope with a stamp and shipped it but we don’t do that.
In Help, PlanetEarthToys writes:
| | In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
you should call the post office that did the final delivery to the P.O. box and
ask them if it had postage due.
either the buyer is lying of the post office made a mistake & might have thought
is was something like you printed off a non-machinable label & it got deemed
priority for some reason.
remember... robots ae doing the sorting these days....
|
secondary question:
did the package you shipped in any way shape or form have any sort of Priority
pakaging material showing...?
either outside or minimally inside...?
if you used any Priority shipping materials & the post offioce seen it, it gets
automatically deemed priority.. .
|
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| | | | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 24, 2023 18:40 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, George_Lucy writes:
| | No it was 4 cloths in a cape box in a ziplock baggie in a 4x6 padded envelope.
So they are saying because it was flat it had to be Priority. I could have put
in an envelope with a stamp and shipped it but we don’t do that.
In Help, PlanetEarthToys writes:
| | In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
you should call the post office that did the final delivery to the P.O. box and
ask them if it had postage due.
either the buyer is lying of the post office made a mistake & might have thought
is was something like you printed off a non-machinable label & it got deemed
priority for some reason.
remember... robots ae doing the sorting these days....
|
secondary question:
did the package you shipped in any way shape or form have any sort of Priority
pakaging material showing...?
either outside or minimally inside...?
if you used any Priority shipping materials & the post offioce seen it, it gets
automatically deemed priority.. .
|
|
oh .. well then no.. 15 years of selling online, never heard of flats being deemed
priority just willy-nilly...
i would just call that p.o. directly to confirm the story before doing anything.
ask buyer to send a photo of package recieved to confirm it has postage due.
your tracking # should be enough for the p.o. to research it to see what's
what.
good luck on it..
weird scenario for sure
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| | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 24, 2023 18:34 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 41 times | | Topic: | Help | |
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| I don’t think he is lying he has 2000 feedback. I think someone at the PO a messed
up.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | Yes it was tracked and then he picked it up at the PO. It would be different
if the label fell off. But there is no way that happen because it is all on one
piece. Why would a .5 ounce flat package have to be shipped Priority mail. It
makes no sense.
In Help, PlanetEarthToys writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
when you printed off the PP Ground Advantage label did it provide a tracking
#...?
|
|
you should call the post office that did the final delivery to the P.O. box and
ask them if it had postage due.
either the buyer is lying of the post office made a mistake & might have thought
is was something like you printed off a non-machinable label & it got deemed
priority for some reason.
remember... robots ae doing the sorting these days....
|
|
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| | | | | | | | | | | | | Author: | Biglesdug | | Posted: | Jul 25, 2023 09:31 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 36 times | | Topic: | Help | |
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| I have 2 instances where I was charged additional fees from ship station after
that fact. Both I fought and received refunds for the bogus additional charges.
This sounds like someone at the post office screwed up, why would a flat package
have to ship priority mail? It's usually the other way around, post office
workers usually want anything not flat to ship priority mail.
I would say to call the post office to try to get a refund but the crazy amount
of time you will have to spend calling, getting transferred, dealing with people
who have no clue, might not be worth the $6.00.
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| | | | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 25, 2023 12:01 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, Biglesdug writes:
| | I have 2 instances where I was charged additional fees from ship station after
that fact. Both I fought and received refunds for the bogus additional charges.
This sounds like someone at the post office screwed up, why would a flat package
have to ship priority mail? It's usually the other way around, post office
workers usually want anything not flat to ship priority mail.
I would say to call the post office to try to get a refund but the crazy amount
of time you will have to spend calling, getting transferred, dealing with people
who have no clue, might not be worth the $6.00.
|
robots ...., i had a package a few months ago ping-pong between memphis & denver
for 6 weeks.. literally 20-25 times back & forth
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| | | | | Author: | jennnifer | | Posted: | Jul 24, 2023 18:54 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Never heard or seen any restrictions on the flatness of a package for either
kind of mail.
Don't you think this might have been a language mix-up and the person was
charged for a Priority Flat Rate envelope? When the automatic postal scanners
mess up and I get charged for extra postage through Shipstation, the claim is
always, always that my First Class 4oz bubble mailer jumped magically into a
Flat Rate envelope.
Honestly, if I were you, I would just go ahead and refund this poor buyer as
it is not their fault.
~Jen
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| | | | | | | Author: | WildBricks | | Posted: | Jul 25, 2023 12:26 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 33 times | | Topic: | Help | |
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| | | Honestly, if I were you, I would just go ahead and refund this poor buyer as
it is not their fault.
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+1
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| | | | | Author: | thecueshop | | Posted: | Jul 24, 2023 19:03 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 56 times | | Topic: | Help | |
|
| Had this happen to me twice now....they flagged it as a flat because it was under
3/4" thick and uniform, I would bet. As flats don't come standard with
tracking, yet yours had it on there, so they bump it to Priority. I was told
that this was the way it's really supposed to be done, but rarely enforced.
This is the whole reason I add a lollipop or packing peanuts to all my orders
that fall in the under 3/4" range.
-Randy
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| | | | | | | Author: | renhoffman | | Posted: | Jul 24, 2023 21:46 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, thecueshop writes:
| | Had this happen to me twice now....they flagged it as a flat because it was under
3/4" thick and uniform, I would bet. As flats don't come standard with
tracking, yet yours had it on there, so they bump it to Priority. I was told
that this was the way it's really supposed to be done, but rarely enforced.
This is the whole reason I add a lollipop or packing peanuts to all my orders
that fall in the under 3/4" range.
-Randy
|
Yes, I always had to add a crumpled piece of paper, or a piece of bubble wrap
to ship packages. The Post office had a piece of cardboard with a 3/4 inch slot
to easily check.
Darren
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| | | | | | | Author: | Adjour | | Posted: | Jul 25, 2023 13:37 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, thecueshop writes:
| | Had this happen to me twice now....they flagged it as a flat because it was under
3/4" thick and uniform, I would bet. As flats don't come standard with
tracking, yet yours had it on there, so they bump it to Priority. I was told
that this was the way it's really supposed to be done, but rarely enforced.
This is the whole reason I add a lollipop or packing peanuts to all my orders
that fall in the under 3/4" range.
-Randy
|
Ok this explains the strange postal worker that nearly yelled at me for shipping
flats tracked. She insisted I couldn't, but I had already shipped over 500
that way so I told her "I'm sure it'll be fine" rather than argue.
And it was.
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| | | | | | | Author: | jennnifer | | Posted: | Jul 25, 2023 14:07 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, thecueshop writes:
| | Had this happen to me twice now....they flagged it as a flat because it was under
3/4" thick and uniform, I would bet. As flats don't come standard with
tracking, yet yours had it on there, so they bump it to Priority. I was told
that this was the way it's really supposed to be done, but rarely enforced.
This is the whole reason I add a lollipop or packing peanuts to all my orders
that fall in the under 3/4" range.
-Randy
|
Well, there is some crazy double-talk by USPS here. I was just able to login
to Click-N-Ship and purchase an 8oz Ground Advantage label for a package with
dimensions 10x8x0.
And there is nothing here:
https://www.usps.com/ship/ground-advantage.htm
So how is it a rule? And where is this rule except in the misremembered or magical
thinking of our postal employees?
Just curious!
~Jen
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| | | | | Author: | peregrinator | | Posted: | Jul 24, 2023 21:51 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
1 - It's a bit weird that the buyer was asked to pay rather than you being
charged automatically, but I would still refund the buyer.
2 - Contact support at wherever you bought the label to see if you can get credited
for it. This has happened to me in the past and with Pirate Ship's help I
had the extra charge refunded.
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| | | | | Author: | Cob | | Posted: | Jul 25, 2023 08:49 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
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| | | | | | | | | |
| | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 25, 2023 09:04 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
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| | | | | | | | | Author: | Cob | | Posted: | Jul 25, 2023 09:23 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, PlanetEarthToys writes:
| | In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
Thanks for correcting my "select" versus "advantage" error.
Typo on my part.
Yes, I will take your advice and ask the post office.
As the OP sent the package via ground advantage and it was flagged for non-compliance
there still appears to be the problem.
|
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| | | | | | | | | Author: | Cob | | Posted: | Jul 25, 2023 09:44 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, PlanetEarthToys writes:
| | In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
I went to USPS and used the postage calculator.
Selected these parameters:
Used zip codes 90210 and 12345
Calculate price based on shape and size
0 Pounds 1 OZ
Large Envelope
"None of the following" for large envelope properties (not rigid, rectangular,
no thickness variation)
The only options are Priority Mail, First Class Mail, Media Mail
If you change the envelope properties to have variations in thickness, USPS Ground
Advantage appears as an option.
|
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| | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 25, 2023 10:48 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 29 times | | Topic: | Help | |
|
| Well if you use Endica to ship that is not true.
In Help, Cob writes:
| | In Help, PlanetEarthToys writes:
| | In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
I went to USPS and used the postage calculator.
Selected these parameters:
Used zip codes 90210 and 12345
Calculate price based on shape and size
0 Pounds 1 OZ
Large Envelope
"None of the following" for large envelope properties (not rigid, rectangular,
no thickness variation)
The only options are Priority Mail, First Class Mail, Media Mail
If you change the envelope properties to have variations in thickness, USPS Ground
Advantage appears as an option.
|
|
|
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| | | | | | | | | | | | | Author: | Cob | | Posted: | Jul 25, 2023 10:51 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | Well if you use Endica to ship that is not true.
|
Did you use Endica to ship the 4 Kama cloths which caused the backcharge of $6.84
to the buyer?
| |
In Help, Cob writes:
| | In Help, PlanetEarthToys writes:
| | In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
I went to USPS and used the postage calculator.
Selected these parameters:
Used zip codes 90210 and 12345
Calculate price based on shape and size
0 Pounds 1 OZ
Large Envelope
"None of the following" for large envelope properties (not rigid, rectangular,
no thickness variation)
The only options are Priority Mail, First Class Mail, Media Mail
If you change the envelope properties to have variations in thickness, USPS Ground
Advantage appears as an option.
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 25, 2023 11:33 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 40 times | | Topic: | Help | |
|
| I did not but we use it. I shipped it through ship station. My Post Office never
heard of the issue.
n Help, Cob writes:
| | In Help, George_Lucy writes:
| | Well if you use Endica to ship that is not true.
|
Did you use Endica to ship the 4 Kama cloths which caused the backcharge of $6.84
to the buyer?
| |
In Help, Cob writes:
| | In Help, PlanetEarthToys writes:
| | In Help, Cob writes:
| | In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Yes, had it happened to me a couple of times. Flat envelopes with tracking number
are required to be sent priority mail not first class/ground select.
To avoid this add wadded up paper or other bulky filler into the envelope to
make the envelope not flat.
|
there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service, and yes you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
I went to USPS and used the postage calculator.
Selected these parameters:
Used zip codes 90210 and 12345
Calculate price based on shape and size
0 Pounds 1 OZ
Large Envelope
"None of the following" for large envelope properties (not rigid, rectangular,
no thickness variation)
The only options are Priority Mail, First Class Mail, Media Mail
If you change the envelope properties to have variations in thickness, USPS Ground
Advantage appears as an option.
|
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | Jul 25, 2023 10:27 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, PlanetEarthToys writes:
| | there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service
|
Do you mean "Parcel Select"?
| | you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
It's not "automatic" of course but it can and does happen.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 25, 2023 15:05 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, PlanetEarthToys writes:
| | there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service
|
Do you mean "Parcel Select"?
| | you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
It's not "automatic" of course but it can and does happen.
|
no parcel select isn't a service
the new standard USPS parcel shipping service is called Ground Advantage. they
raised the maximum weight & it's all ground shipping unless you ship it priority/express
apparently
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 25, 2023 15:10 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, PlanetEarthToys writes:
| | there isn't a service called 'Ground Select' .. it's called Ground
Advatage, it replaced the post offices former Parcel Post service
|
Do you mean "Parcel Select"?
| | you
can mail flat envelopes out as Ground Advantage with tracking #'s. they will
not automatically get deemed Priority as long as they are under the new 16oz
weight requirement.
ask the post office
|
It's not "automatic" of course but it can and does happen.
|
here:
https://postcalc.usps.com/Calculator/MailServices?country=0&ccode=US&oz=90210&omil=False&dz=10010&dmil=False&retail=False&mdt=7%2F25%2F2023&mdz=14%3A29&m=6&hscode=False&o=15
15oz package from Beverly Hills, CA to New York City NY
you tell me what options there are
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 25, 2023 15:23 | | Subject: | (Cancelled) | | Viewed: | 32 times | | Topic: | Help | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Jul 25, 2023 15:34 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
In Help, PlanetEarthToys writes:
|
that's not a 'Flat'...
that is apparently a 4"x6" empty bubble mailer with 4 very small pieces
of very thin cloth in it......
usps quote:
"To fit the definition of a flat, it must have one dimension that is greater
than 6-1/8 inches high OR 11-½ inches long (the side parallel to the address
as read) OR ¼ inch thick..."
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 25, 2023 15:35 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Jul 25, 2023 15:40 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
I asked my favorite local USPS counter agent about the new Ground Advantage when
it was released. She said they received no training on it and that Monday it
was released was the first she'd ever seen it on her workstation.
~Jen
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 25, 2023 15:48 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 47 times | | Topic: | Help | |
|
| Here is the label. There is even a sticker for it.
In Help, jennnifer writes:
| | In Help, SylvainLS writes:
| | In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
I asked my favorite local USPS counter agent about the new Ground Advantage when
it was released. She said they received no training on it and that Monday it
was released was the first she'd ever seen it on her workstation.
~Jen
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Jul 25, 2023 17:24 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | Here is the label. There is even a sticker for it.
In Help, jennnifer writes:
| | In Help, SylvainLS writes:
| | In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
I asked my favorite local USPS counter agent about the new Ground Advantage when
it was released. She said they received no training on it and that Monday it
was released was the first she'd ever seen it on her workstation.
~Jen
|
|
I've tried to google the warning message on that label and it's not coming
up anywhere. Surely, if it was national USPS policy someone somewhere would also
have complained about it online?
This is looking more and more like a very confused local post office.
~Jen
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 25, 2023 17:36 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, jennnifer writes:
| | I've tried to google the warning message on that label and it's not coming
up anywhere. Surely, if it was national USPS policy someone somewhere would also
have complained about it online?
This is looking more and more like a very confused local post office.
|
I've found a couple of results (both from eBay sellers) by googling "parcel
priority postage is required". Must be a pretty rare occurrence.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | George_Lucy | | Posted: | Jul 25, 2023 18:14 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 31 times | | Topic: | Help | |
|
| I called the PO in his area and the guy on the phone was a real treat. He was
reading all these rules and stuff and not letting me speak. I could tell it was
useless. It seems that they have a plan there no one else knows about.
In Help, jennnifer writes:
| | In Help, George_Lucy writes:
| | Here is the label. There is even a sticker for it.
In Help, jennnifer writes:
| | In Help, SylvainLS writes:
| | In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
I asked my favorite local USPS counter agent about the new Ground Advantage when
it was released. She said they received no training on it and that Monday it
was released was the first she'd ever seen it on her workstation.
~Jen
|
|
I've tried to google the warning message on that label and it's not coming
up anywhere. Surely, if it was national USPS policy someone somewhere would also
have complained about it online?
This is looking more and more like a very confused local post office.
~Jen
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 25, 2023 18:48 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | I called the PO in his area and the guy on the phone was a real treat. He was
reading all these rules and stuff and not letting me speak. I could tell it was
useless. It seems that they have a plan there no one else knows about.
|
Is ShipStation support not helpful? If you bought the label through them, that's
probably your best bet.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | Author: | jennnifer | | Posted: | Jul 25, 2023 18:49 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | I called the PO in his area and the guy on the phone was a real treat. He was
reading all these rules and stuff and not letting me speak. I could tell it was
useless. It seems that they have a plan there no one else knows about.
|
Sigh. Well, at least you got through on the phone! My local office doesn't
answer very often. I pretty much have to head on down there and smile at people
until someone takes pity and answers my question. Ah, the USPS. Still Better
Than Any Other Option.
~Jen
| |
In Help, jennnifer writes:
| | In Help, George_Lucy writes:
| | Here is the label. There is even a sticker for it.
In Help, jennnifer writes:
| | In Help, SylvainLS writes:
| | In Help, George_Lucy writes:
| | Here is the label. They even have stickers for it. My PO never heard of it.
[…]
|
No personal info on the forum, please.
Fixed the pic for you….
|
I asked my favorite local USPS counter agent about the new Ground Advantage when
it was released. She said they received no training on it and that Monday it
was released was the first she'd ever seen it on her workstation.
~Jen
|
|
I've tried to google the warning message on that label and it's not coming
up anywhere. Surely, if it was national USPS policy someone somewhere would also
have complained about it online?
This is looking more and more like a very confused local post office.
~Jen
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 25, 2023 16:47 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, PlanetEarthToys writes:
It doesn't matter - the post office can and does make mistakes
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 25, 2023 16:56 | | Subject: | (Cancelled) | | Viewed: | 21 times | | Topic: | Help | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 25, 2023 16:57 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 27 times | | Topic: | Help | |
|
| | | It doesn't matter - the post office can and does make mistakes
|
Happy to see it's not local here!
* one envelope the employee at our former post office who told us months later...
they've just found it under some of their shelves/racks and are sorry
* one parcel shipped to Spain tracked in transit in Poland - WTH?
* one envelope shipped to South Korea, shipped back to us - with all timestamps
and proofs - which arrived... one year and a half (yes, 18 months) later (perfect
condition inside)
* few shippings they mixed the sender/recipient address and we receive the next
day, with a "delivered" tracking
Etc.
|
|
| | | | | |
| | | | | Author: | Emporiosa | | Posted: | Jul 25, 2023 11:51 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
Not USPS, but I had a similar thing happen when I would ship via UPS in Canada
to the US using a bubble mailer (light orders like just a couple of parts/a fig).
They often had an additional charge where it flagged as a type of priority flat
rate. I started shipping everything by box with UPS (for the same original rate)
and never had the issue again.
Hopefully one of the above answers for USPS avoids similar issues for flat items.
I'm keeping a close eye on this post as I often ship via a USPS partner now
and don't want this to start happening again on the USPS side for bubble
mailers.
|
|
|
| | | | | |
| | | | | Author: | brac.brick | | Posted: | Jul 25, 2023 12:04 | | Subject: | Re: Anyone ever heard of this shipping problem. | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, George_Lucy writes:
| | It was for 4 Kama cloths. The buyer sent me this message,
I had to pay an extra $6.84 at the PO to get my package because the package was
flat and required priority shipping. Could you refund me 6.84 please.
It had the correct weight and size. It weighed less than an ounce and was sent
ground advantage. The label was printed through PP.
Any ideas?
|
I can only recommend that you add some packing peanuts to create dimension in
the bubble mailer so it goes through at package rate next time. I suspect the
sorting system kicked this order out as "flat" and then the buyer was
asked to pay $ to receive it. If you don't have packing peanuts then even
a crumpled up wad of bubble wrap or scrap paper would work.
|
|
|
| | | | | |
| | | | | Author: | RecycledBrick | | Posted: | Jul 25, 2023 13:50 | | Subject: | (Cancelled) | | Viewed: | 39 times | | Topic: | Help | |
|
| | (Cancelled) |
|
|
|
|
USA, New Jersey
Canada, British Columbia
France, Nouvelle-Aquitaine
