| Discussion Forum: Thread 343046 |
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| | | Author: | albertlego  | | Posted: | Jul 17, 2023 08:54 | | Subject: | New buyer not responding | | Viewed: | 145 times | | Topic: | Help | |
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| Hi,
It was bound to happen 
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
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| | | | | Author: | Emporiosa | | Posted: | Jul 17, 2023 09:06 | | Subject: | Re: New buyer not responding | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | Hi,
It was bound to happen
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
|
Do you mean it's a buyer who ordered but isn't paying for their order?
After 5 days you can file a Non-Paying Buyer (NPB) here https://www.bricklink.com/retractOrder.asp
After 7 days you can then go back to that same page and you'll get the option
to complete the NPB which will let you upload your stock back into inventory.
If they respond with comments to it, it'll extend by another 7 days meaning
you can complete the NPB after 14 days.
If you prefer cancelling immediately, you can do so from that same page but be
warned that they can leave you neutral/negative feedback.
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| | | | | Author: | Dino | | Posted: | Jul 17, 2023 09:07 | | Subject: | Re: New buyer not responding | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | Hi,
It was bound to happen
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
|
Start an NPB. Then the buyer can not give a feedback if he does not pay.
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| | | | | Author: | Emporiosa | | Posted: | Jul 17, 2023 09:10 | | Subject: | Re: New buyer not responding | | Viewed: | 40 times | | Topic: | Help | |
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What can I get a description of the acronyms for orders?
Thank you
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Acronyms list: https://www.bricklink.com/help.asp?helpID=973&q=npb
NPB - Non Paying Buyer
NRS - Non Responding Seller
NSS - Non Shipping Seller
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| | | | | | | Author: | albertlego | | Posted: | Jul 18, 2023 06:51 | | Subject: | Re: New buyer not responding | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Emporiosa writes:
Thank you
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| | | | | Author: | jennnifer | | Posted: | Jul 17, 2023 09:26 | | Subject: | Re: New buyer not responding | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | Hi,
It was bound to happen
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
|
Did you send at least one message directly via email? Not all BL messages get
through.
~Jen
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| | | | | Author: | Cob | | Posted: | Jul 17, 2023 09:30 | | Subject: | Re: New buyer not responding | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | Hi,
It was bound to happen
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
|
Turn on "Show only Instant Checkout methods to new buyers. "
at this webpage
https://www.bricklink.com/v2/mystore/management.page
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| | | | | | | Author: | Emporiosa | | Posted: | Jul 17, 2023 10:00 | | Subject: | Re: New buyer not responding | | Viewed: | 53 times | | Topic: | Help | |
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As much as Canadians would love to use this for sets, it is not recommended (unless
you're using a crazy high flat rate). Our rates across the country have huge
variances, especially for sets.
I use the bubble mailer example; I think an empty #0 is say $10-12 to my neighbour
but to a certain remote area in Canada will be $25+. It gets exponentially worse
for heavy/bulky items like sets as there are no zones or even provincial tables
for shipping on BL. Nor any direct API integration with Canada Post for calculated
shipping at checkout.
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| | | | | Author: | calebfishn | | Posted: | Jul 17, 2023 15:26 | | Subject: | Re: New buyer not responding | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | Hi,
It was bound to happen
What can I do to remove, cancel purge this (0)
I have tried to contact the buyer four times in the last two weeks but no response.
What can I get a description of the acronyms for orders?
Thank you
|
Don't wait two weeks. Wait 5-7 days and file NPB.
Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.
Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.
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| | | | | | | Author: | albertlego | | Posted: | Jul 18, 2023 07:03 | | Subject: | Re: New buyer not responding | | Viewed: | 38 times | | Topic: | Help | |
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| | | Don't wait two weeks. Wait 5-7 days and file NPB.
Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.
Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.
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Thank you for all your help.
How do I file an NPB, where do I go?
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| | | | | | | | | Author: | peregrinator | | Posted: | Jul 18, 2023 07:29 | | Subject: | Re: New buyer not responding | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, albertlego writes:
| | | | Don't wait two weeks. Wait 5-7 days and file NPB.
Don't contact buyer four times. Send one friendly reminder email after 3-6
days. Then if no response, file NPB.
Do not simply cancel the order. Complete the NPB after seven days, and give appropriate
feedback.
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Thank you for all your help.
How do I file an NPB, where do I go?
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I think to start, you go here: https://www.bricklink.com/retract.asp
Enter the order number, and click Proceed.
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