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| | | Author: | connectbrick  | | Posted: | Jul 15, 2023 05:06 | | Subject: | Selling privileges revoked. | | Viewed: | 245 times | | Topic: | General | |
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| I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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| | | | | Author: | Stellar | | Posted: | Jul 15, 2023 05:18 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 70 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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Contact Help Desk here:
https://helpdesk.bricklink.com/Main/
You might need to re-register with the same email address as your BL user, average
reply time is around 27h now including weekends, but today is Saturday so probably
you will need to wait for Monday morning BL time.
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| | | | | Author: | cosmicray | | Posted: | Jul 15, 2023 07:28 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 64 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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When and if you get this resolved, put a reminder on your phone for the 5th of
the month, so that you won’t miss the email if it ends up in your spam folder.
That we are now at mid July suggests to me, that it may have been the June payment
you missed.
Nita Rae
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| | | | | Author: | Stonemonkey1974 | | Posted: | Jul 15, 2023 07:58 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 73 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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I very nearly missed it this month! So much going on in work and life it just
slipped my mind.
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| | | | | | | Author: | edk | | Posted: | Jul 15, 2023 08:38 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 88 times | | Topic: | General | |
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| In General, Stonemonkey1974 writes:
| | In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
|
I very nearly missed it this month! So much going on in work and life it just
slipped my mind.
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I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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| | | | | | | | | Author: | WoutR | | Posted: | Jul 15, 2023 11:55 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 71 times | | Topic: | General | |
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| In General, edk writes:
| | I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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To err is human. We can all miss something once in a while.
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| | | | | | | | | Author: | randyipp | | Posted: | Jul 15, 2023 13:55 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 88 times | | Topic: | General | |
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| In General, edk writes:
| | I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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Impressive.
Maybe that perfection would be better spent on customer service seeing your 98.33%
positive feedback in the last 6 months.
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| | | | | | | | | | | Author: | macebobo | | Posted: | Jul 15, 2023 14:40 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 70 times | | Topic: | General | |
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| In General, randyipp writes:
| | In General, edk writes:
| | I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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Impressive.
Maybe that perfection would be better spent on customer service seeing your 98.33%
positive feedback in the last 6 months.
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IDK what you are seeing, but I am seeing 99.77% feedback with over 12,000 orders,
that is pretty darn good, IMO.
People in glass houses, and all that, you know.
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| | | | | | | | | | | | | Author: | randyipp | | Posted: | Jul 15, 2023 15:29 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 74 times | | Topic: | General | |
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| In General, macebobo writes:
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IDK what you are seeing, but I am seeing 99.77% feedback with over 12,000 orders,
that is pretty darn good, IMO.
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If you click on a store, and select feedback it will show the statistics for
the last 6 months, kind of a way to see where a store might be headed. This
seller does actually have excellent feedback overall, I hope to have that kind
of percentage over 12k orders!
| | People in glass houses, and all that, you know.
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Not sure that phase makes sense here, while I do have shortcomings (obviously),
it has never been a lack of customer service. Someday I might just forget to
pay my fees!
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| | | | | | | | | | | Author: | edk | | Posted: | Jul 15, 2023 14:57 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 63 times | | Topic: | General | |
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| In General, randyipp writes:
| | In General, edk writes:
| | I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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Impressive.
Maybe that perfection would be better spent on customer service seeing your 98.33%
positive feedback in the last 6 months.
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Curious why you see the need to hijack this thread and dump on me. 100% inappropriate
response in my opinion. MY CS is fine, some customers are impossible to please.
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| | | | | | | | | | | | | Author: | V_JAMS | | Posted: | Jul 15, 2023 15:18 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 57 times | | Topic: | General | |
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| Feedback looks excellent to me. It is certainly not possible to accommodate everyone.
In General, edk writes:
| | In General, randyipp writes:
| | In General, edk writes:
| | I have never been close to having an issue. I get the fee due notice and pay
it. Im 30 days early with every payment.
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Impressive.
Maybe that perfection would be better spent on customer service seeing your 98.33%
positive feedback in the last 6 months.
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Curious why you see the need to hijack this thread and dump on me. 100% inappropriate
response in my opinion. MY CS is fine, some customers are impossible to please.
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| | | | | | | | | | | | | Author: | randyipp | | Posted: | Jul 15, 2023 15:19 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 68 times | | Topic: | General | |
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| In General, edk writes:
| | Curious why you see the need to hijack this thread and dump on me. 100% inappropriate
response in my opinion. MY CS is fine, some customers are impossible to please.
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I'm sorry you feel that I was dumping on you. I guess I should have also
stated I've never been late either, and also imply how easy it was to be
on time, that would be helpful!
Frankly I was pointing out to you that not everyone is perfect, we all make mistakes,
as do you.
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| | | | | Author: | Emporiosa | | Posted: | Jul 15, 2023 09:51 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 81 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
|
I believe the closure would be related to the previous month's bill (for
May). They allow 30 days + a grace period of an additional 10 days (which aligns
exactly to July 15 since that bill was issued June 5th).
Out of curiosity, is/was it showing you two alerts (one for May, and one for
June)? I wonder if the May alert goes away and is "overwritten" to only
show newest alert. If so, hopefully BL could ensure both are still showing, and
even alert that the previous is now overdue.
If it doesn't already happen, it would be beneficial for BrickLink to send
another reminder at the 30 day mark to warn sellers that they are in the "overdue"
grace period. I know many (especially bigger) sellers use other tools for order
management and aren't in the main store management window a lot of the time.
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| | | | | | | Author: | connectbrick | | Posted: | Jul 15, 2023 10:08 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 74 times | | Topic: | General | |
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| In General, Emporiosa writes:
| | In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
|
I believe the closure would be related to the previous month's bill (for
May). They allow 30 days + a grace period of an additional 10 days (which aligns
exactly to July 15 since that bill was issued June 5th).
Out of curiosity, is/was it showing you two alerts (one for May, and one for
June)? I wonder if the May alert goes away and is "overwritten" to only
show newest alert. If so, hopefully BL could ensure both are still showing, and
even alert that the previous is now overdue.
If it doesn't already happen, it would be beneficial for BrickLink to send
another reminder at the 30 day mark to warn sellers that they are in the "overdue"
grace period. I know many (especially bigger) sellers use other tools for order
management and aren't in the main store management window a lot of the time.
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Please could an admin deal with this.
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| | | | | Author: | crazylegoman | | Posted: | Jul 15, 2023 11:29 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 64 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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Unless TLC changed things in The Acquisition, Bricklink staff relies on revenue
from the fees as wages too.
David
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| | | | | Author: | Brickwilbo | | Posted: | Jul 15, 2023 12:23 | | Subject: | Re: Selling privileges revoked. | | Viewed: | 73 times | | Topic: | General | |
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| In General, bricksinbloom writes:
| | I'm not sure how I let it happen but I missed the fee payment for this month
and it has resulted in selling privileges being revoked. I have now paid the
fee but it's still closed. Is anyone able to fix this? My staff rely on the
income as wages. I'm not sure if any admins work weekends but I would really
appreciate someone looking into it.
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Appears to be solved.
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United Kingdom, England
Spain, Comunidad Valenciana
USA, Florida
Netherlands, Zuid-Holland
Canada, Ontario
