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| | | Author: | brickerking  | | Posted: | Jul 6, 2023 12:25 | | Subject: | Add part to order | | Viewed: | 89 times | | Topic: | General | |
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| Seems ridiculous that, as a seller, I can't add a part to a buyer's order
upon their request (a basic customer service fuction). But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration... so I guess I'm just venting.
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| | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 12:41 | | Subject: | Re: Add part to order | | Viewed: | 42 times | | Topic: | General | |
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| In General, brickerking writes:
| | Seems ridiculous that, as a seller, I can't add a part to a buyer's order
upon their request (a basic customer service fuction). But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration... so I guess I'm just venting.
|
If it hasn’t been paid then a buyer can add it as a second batch easily  or
one method is if it’s not to expensive would be to include it for free that
tool would have negatives as some sellers may try to include things buyers don’t
want to try and sell more and if a buyer needs to approve a request then it’s
no faster then just adding a second batch
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| | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 12:58 | | Subject: | Re: Add part to order | | Viewed: | 44 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | In General, brickerking writes:
| | Seems ridiculous that, as a seller, I can't add a part to a buyer's order
upon their request (a basic customer service fuction). But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration... so I guess I'm just venting.
|
If it hasn’t been paid then a buyer can add it as a second batch easily or
one method is if it’s not to expensive would be to include it for free that
tool would have negatives as some sellers may try to include things buyers don’t
want to try and sell more and if a buyer needs to approve a request then it’s
no faster then just adding a second batch
|
Usually the problem comes up with paid orders and I do often add parts for free
as I don't want to add an extra burden to the buyer and potentially delay
fulfilling an order.
I don't agree that a seller tool would be negative. Does the "Order Item
Removal Request" tool have negatives? It should work the same way to add
to an order. It would improve customer service and not put all the burden on
buyers who may not be as familiar with BL.
When you make an online order with any other company, can you not email or call
them to add to your order? In most cases, yes, and that provides a great customer
experience. On BL, there is too much red tape to add parts to an order.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 13:09 | | Subject: | Re: Add part to order | | Viewed: | 40 times | | Topic: | General | |
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| In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | Seems ridiculous that, as a seller, I can't add a part to a buyer's order
upon their request (a basic customer service fuction). But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration... so I guess I'm just venting.
|
If it hasn’t been paid then a buyer can add it as a second batch easily or
one method is if it’s not to expensive would be to include it for free that
tool would have negatives as some sellers may try to include things buyers don’t
want to try and sell more and if a buyer needs to approve a request then it’s
no faster then just adding a second batch
|
Usually the problem comes up with paid orders and I do often add parts for free
as I don't want to add an extra burden to the buyer and potentially delay
fulfilling an order.
|
But with paid orders how would it be added?
| | I don't agree that a seller tool would be negative. Does the "Order Item
Removal Request" tool have negatives? It should work the same way to add
to an order. It would improve customer service and not put all the burden on
buyers who may not be as familiar with BL.
|
They are different tools 1 is something that can be used to remove from their
order (lowering the price) and the other could be used by sellers to upsell people
or just hassle buyers to buy more unlike removing from orders which most don’t
make money from. (Also I pretty much never use the removal tool either as it
just makes everything more complicated)
| | When you make an online order with any other company, can you not email or call
them to add to your order? In most cases, yes, and that provides a great customer
experience. On BL, there is too much red tape to add parts to an order.
|
I mean you can always add a second batch or ask the seller or just make a new
order
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| | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:20 | | Subject: | Re: Add part to order | | Viewed: | 39 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | Seems ridiculous that, as a seller, I can't add a part to a buyer's order
upon their request (a basic customer service fuction). But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration... so I guess I'm just venting.
|
If it hasn’t been paid then a buyer can add it as a second batch easily or
one method is if it’s not to expensive would be to include it for free that
tool would have negatives as some sellers may try to include things buyers don’t
want to try and sell more and if a buyer needs to approve a request then it’s
no faster then just adding a second batch
|
Usually the problem comes up with paid orders and I do often add parts for free
as I don't want to add an extra burden to the buyer and potentially delay
fulfilling an order.
|
But with paid orders how would it be added?
|
It would change the order to unpaid and the invoice would be for the remaining
amount. The most basic invoice software can do this.
| |
| | I don't agree that a seller tool would be negative. Does the "Order Item
Removal Request" tool have negatives? It should work the same way to add
to an order. It would improve customer service and not put all the burden on
buyers who may not be as familiar with BL.
|
They are different tools 1 is something that can be used to remove from their
order (lowering the price) and the other could be used by sellers to upsell people
or just hassle buyers to buy more unlike removing from orders which most don’t
make money from. (Also I pretty much never use the removal tool either as it
just makes everything more complicated)
|
It could actually be the same tool: add/remove parts from order. It's a basic
function that is missing. Are you assuming all other BL sellers are evil upsellers?
Any abuse should be dealt with easily with a report fuction. Not having the option
in the first place is a huge gap in customer service.
| |
| | When you make an online order with any other company, can you not email or call
them to add to your order? In most cases, yes, and that provides a great customer
experience. On BL, there is too much red tape to add parts to an order.
|
I mean you can always add a second batch or ask the seller or just make a new
order
|
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Jul 6, 2023 13:32 | | Subject: | Re: Add part to order | | Viewed: | 31 times | | Topic: | General | |
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| In General, brickerking writes:
| | It's a very basic customer service fuction.
|
Love the typo, very apropos.
| | Not sure BL owners are experts that that though.
|
The owners (TLG) are very good at customer service, that mentality has not been
able to trickle down to BL for some unknown reason. It is getting better, but
still not Lego CS level.
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| | | | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:46 | | Subject: | Re: Add part to order | | Viewed: | 22 times | | Topic: | General | |
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| In General, macebobo writes:
| | In General, brickerking writes:
| | It's a very basic customer service fuction.
|
Love the typo, very apropos.
| | Not sure BL owners are experts that that though.
|
The owners (TLG) are very good at customer service, that mentality has not been
able to trickle down to BL for some unknown reason. It is getting better, but
still not Lego CS level.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 13:40 | | Subject: | Re: Add part to order | | Viewed: | 32 times | | Topic: | General | |
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| | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
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| | | | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:45 | | Subject: | Re: Add part to order | | Viewed: | 25 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 13:45 | | Subject: | Re: Add part to order | | Viewed: | 25 times | | Topic: | General | |
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| In General, brickerking writes:
| | In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
|
but that's what a second batch is for. no?
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| | | | | | | | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:47 | | Subject: | Re: Add part to order | | Viewed: | 24 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
|
but that's what a second batch is for. no?
|
Can you, as the seller, make that second batch? No. You are telling the buyer
they screwed up and they should fix it by adding a second batch.
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| | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 13:49 | | Subject: | Re: Add part to order | | Viewed: | 26 times | | Topic: | General | |
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| In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
|
but that's what a second batch is for. no?
|
Can you, as the seller, make that second batch? No. You are telling the buyer
they screwed up and they should fix it by adding a second batch.
|
i mean the seller cant accept the order addition so they buyer has to anyway
and then if done that way what if the seller chooses the wrong item or the buyer
decides last second they want more qty or to get 1 more item while they are at
it anyways? its super simple and straightforward for both buyers and sellers
to use the batch system for additions
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:56 | | Subject: | Re: Add part to order | | Viewed: | 31 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
|
but that's what a second batch is for. no?
|
Can you, as the seller, make that second batch? No. You are telling the buyer
they screwed up and they should fix it by adding a second batch.
|
i mean the seller cant accept the order addition so they buyer has to anyway
and then if done that way what if the seller chooses the wrong item or the buyer
decides last second they want more qty or to get 1 more item while they are at
it anyways? its super simple and straightforward for both buyers and sellers
to use the batch system for additions
|
So many what ifs... what if the buyer and seller use it correctly and the buyer
is pleasantly surprised by the great customer service? Now the seller is not
forced to add another order (remember this is for paid orders) or another
batch. The seller doesn't have to give away parts for free or update his
inventory manually. Wow, it's like a customer friendly system! Wait, that
will never work!
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 14:07 | | Subject: | Re: Add part to order | | Viewed: | 37 times | | Topic: | General | |
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| In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | In General, brickerking writes:
| | In General, Nubs_Select writes:
| | | |
Not a great customer experience. If you were a first time buyer, would you like
the store you just bought from to say, sorry, you screwed up, you'll have
to fix it yourself. Or would you rather them say, sure, I can fix that for you.
Just approve the part that I just added to your order and make payment for the
remaining amount. It's a very basic customer service fuction. Not sure BL
owners are experts that that though.
|
I mean if it gets added to the order they would have to do practically the same
amount of work to fix it? They likely wouldn’t know about the feature so would
first have to message the seller then after that tell them what part they need
instead of just simply placing another order of separate batch.
|
Let me break it down for you as I don't think you "get it"...
1. Buyer makes order, forgets a part
2. Buyer emails seller he forgot a part and wants to add it
3. Seller adds part to order and request is sent to buyer to approve
4. Buyer approves and is taken to the updated invoice to make payment
That should be how it works.
|
but that's what a second batch is for. no?
|
Can you, as the seller, make that second batch? No. You are telling the buyer
they screwed up and they should fix it by adding a second batch.
|
i mean the seller cant accept the order addition so they buyer has to anyway
and then if done that way what if the seller chooses the wrong item or the buyer
decides last second they want more qty or to get 1 more item while they are at
it anyways? its super simple and straightforward for both buyers and sellers
to use the batch system for additions
|
So many what ifs... what if the buyer and seller use it correctly and the buyer
is pleasantly surprised by the great customer service? Now the seller is not
forced to add another order (remember this is for paid orders) or another
batch. The seller doesn't have to give away parts for free or update his
inventory manually. Wow, it's like a customer friendly system! Wait, that
will never work!
|
This is not a zero sum game. I'm not suggesting that we should get rid of
batches, because they would still perform a vital function for many of the reasons
you stated, but for one-offs and super simple additions that a buyer has already
requested in an email, the seller should be able to add those to an order.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 6, 2023 13:28 | | Subject: | Re: Add part to order | | Viewed: | 23 times | | Topic: | General | |
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| In General, Nubs_Select writes:
| | […]
(Also I pretty much never use the removal tool either as it
just makes everything more complicated)
|
I wonder who uses it?
I never had any seller use it for my orders.
I got a couple of “oops, I don’t have these parts” messages but none used a removal
request.
(And almost all the messages ended with “so I already applied a credit.”)
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| | | | | | | | | | | | | Author: | brickerking | | Posted: | Jul 6, 2023 13:41 | | Subject: | Re: Add part to order | | Viewed: | 25 times | | Topic: | General | |
|
| In General, SylvainLS writes:
| | In General, Nubs_Select writes:
| | […]
(Also I pretty much never use the removal tool either as it
just makes everything more complicated)
|
I wonder who uses it?
I never had any seller use it for my orders.
I got a couple of “oops, I don’t have these parts” messages but none used a removal
request.
(And almost all the messages ended with “so I already applied a credit.”)
|
I've used it, not often, because removing parts doesn't come up as often.
The tool needs upgrading to be useful. It's still on the right track though.
Sellers need the option to be able to add or remove parts. That's just common
sense.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 6, 2023 13:50 | | Subject: | Re: Add part to order | | Viewed: | 26 times | | Topic: | General | |
|
| In General, SylvainLS writes:
| | In General, Nubs_Select writes:
| | […]
(Also I pretty much never use the removal tool either as it
just makes everything more complicated)
|
I wonder who uses it?
I never had any seller use it for my orders.
I got a couple of “oops, I don’t have these parts” messages but none used a removal
request.
(And almost all the messages ended with “so I already applied a credit.”)
|
+1 and also its super weirdly complicated to use
|
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| | | | | Author: | WildBricks | | Posted: | Jul 7, 2023 13:28 | | Subject: | Re: Add part to order | | Viewed: | 25 times | | Topic: | General | |
|
| | | But that would be a basic
seller tool... not taxes, or collections... therefore it will get zero development
consideration...
|
I get what you are saying and think that would be useful. I just gave away 10
parts today in the exact same situation.
As you said.... seller's tools, you know, something to help the people that
bring in the revenue. Many, many more things I could say on the subject, but
since I would be shouting into the dark corporate void what's the point.
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Canada, Alberta
USA, Oregon
France, Nouvelle-Aquitaine
