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| | | Author: | Laurensvanherpt  | | Posted: | Jul 4, 2023 10:45 | | Subject: | Buyers Package lost | | Viewed: | 263 times | | Topic: | Shipping | |
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| Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
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| | | | | Author: | ralphs_bricks | | Posted: | Jul 4, 2023 10:49 | | Subject: | Re: Buyers Package lost | | Viewed: | 74 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Regardless of your terms. YOU ARE RESPONSIBLE FOR LOST PACKAGES.
If you do nothing the least you can expect is a negative. If paid through paypal
you should expect a case to be opened and the buyer getting their money back.
You contracted the postage company to deliver the order not the buyer. The buyer
has not received what was purchased.
You should either replace the parts and ship again or provide a full refund.
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| | | | | | | Author: | Laurensvanherpt | | Posted: | Jul 4, 2023 11:54 | | Subject: | Re: Buyers Package lost | | Viewed: | 66 times | | Topic: | Shipping | |
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| In Shipping, ralphs_bricks writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Regardless of your terms. YOU ARE RESPONSIBLE FOR LOST PACKAGES.
If you do nothing the least you can expect is a negative. If paid through paypal
you should expect a case to be opened and the buyer getting their money back.
You contracted the postage company to deliver the order not the buyer. The buyer
has not received what was purchased.
You should either replace the parts and ship again or provide a full refund.
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So the buyer willingly chose not to insure his very expensive order and now I
am going to need to refund the whole order?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 4, 2023 11:59 | | Subject: | Re: Buyers Package lost | | Viewed: | 66 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | In Shipping, ralphs_bricks writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Regardless of your terms. YOU ARE RESPONSIBLE FOR LOST PACKAGES.
If you do nothing the least you can expect is a negative. If paid through paypal
you should expect a case to be opened and the buyer getting their money back.
You contracted the postage company to deliver the order not the buyer. The buyer
has not received what was purchased.
You should either replace the parts and ship again or provide a full refund.
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So the buyer willingly chose not to insure his very expensive order and now I
am going to need to refund the whole order?
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Insurance is for the seller not the buyer. It’s up to you if you want buyers
to pay for it or not but it’s likely the buyer will file a PayPal case (or
with their bank) since they have buyers protection and you will have to fully
refund them and you might get hit with a $20 or so chargeback fee so it’s best
to refund before any chargebacks are filed
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| | | | | | | | | Author: | calebfishn | | Posted: | Jul 5, 2023 10:18 | | Subject: | Re: Buyers Package lost | | Viewed: | 45 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | In Shipping, ralphs_bricks writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Regardless of your terms. YOU ARE RESPONSIBLE FOR LOST PACKAGES.
If you do nothing the least you can expect is a negative. If paid through paypal
you should expect a case to be opened and the buyer getting their money back.
You contracted the postage company to deliver the order not the buyer. The buyer
has not received what was purchased.
You should either replace the parts and ship again or provide a full refund.
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So the buyer willingly chose not to insure his very expensive order and now I
am going to need to refund the whole order?
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Sure. Why not? You accepted a responsibility to the buyer when you accepted
the buyer's money. Now the buyer doesn't have his money, or his lego.
How is that fair? What retailer of any product anywhere would insist they brear
no responsibility in a case like this?
You had options. You could have cancelled the order rather than ship without
insurance. Or, you could have purchased insurance yourself to cover the risk
of a very expensive order.
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| | | | | Author: | yorbrick | | Posted: | Jul 4, 2023 10:53 | | Subject: | Re: Buyers Package lost | | Viewed: | 66 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
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Yes, he is allowed to give you negative feedback and you cannot have it removed.
He is also allowed to ask PayPal for a refund if he paid that way. If he files
a NSS then you can have that removed if you have the proof that you posted it.
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| | | | | Author: | Dino | | Posted: | Jul 4, 2023 11:09 | | Subject: | Re: Buyers Package lost | | Viewed: | 77 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
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If you are a private seller, you are not responsible for shipping. Whether you
are a private or a professional seller is up to you, your tax office or a court,
no one else here.
Since the buyer paid via paypal, he will ask for his money back and get it since
you have no proof of delivery. If he opens a NSS case on Bricklink, you can avert
that with your proof of shipment.
However, the buyer can give you a negative feedback, which you can not remove
unless it contains prohibited statements or a possible NSS case is decided in
your favor.
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| | | | | Author: | peregrinator | | Posted: | Jul 4, 2023 11:39 | | Subject: | Re: Buyers Package lost | | Viewed: | 57 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
To be clear, a buyer can leave negative (or neutral) feedback for almost any
reason at all, and it won't typically be removed, so in this case - yes,
the buyer can leave negative feedback and as long as he doesn't use profanity,
it won't be removed.
But as to the issue at hand, there is something you can do about it -
you can refund the buyer or re-send the order (if you can).
I'm assuming the buyer paid via PayPal since you don't seem to have sufficient
feedback for IBAN/SEPA off-site payments. You'll almost definitely lose the
case if he files a PayPal claim against you, and not only will he get a full
refund, PayPal will also charge you a dispute fee (I think this is 14 €). Additionally,
if he paid via credit card he can do a chargeback even if you win the PayPal
dispute.
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| | | | | Author: | EmblaRonja | | Posted: | Jul 4, 2023 11:54 | | Subject: | Re: Buyers Package lost | | Viewed: | 66 times | | Topic: | Shipping | |
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| But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
/Niclas
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| | | | | | | Author: | Nubs_Select | | Posted: | Jul 4, 2023 12:01 | | Subject: | Re: Buyers Package lost | | Viewed: | 64 times | | Topic: | Shipping | |
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| In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
/Niclas
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Don’t think so (unless maybe it’s marked at delivered in tracking?) since PayPal
isn’t an insurance company
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| | | | | | | | | Author: | EmblaRonja | | Posted: | Jul 4, 2023 16:26 | | Subject: | Re: Buyers Package lost | | Viewed: | 57 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
/Niclas
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Don’t think so (unless maybe it’s marked at delivered in tracking?) since PayPal
isn’t an insurance company
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Actually they are in some sense. I’ve used this and got covered and also a quick
google search says the same - you as a seller are protected from “not received
“. With limits and terms of course,
/Niclas
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| | | | | | | Author: | yorbrick | | Posted: | Jul 4, 2023 16:40 | | Subject: | Re: Buyers Package lost | | Viewed: | 51 times | | Topic: | Shipping | |
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| In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
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No, paypal won't cover the loss. The seller needs to cover it through whatever
insurance they took out.
Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
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| | | | | | | | | Author: | EmblaRonja | | Posted: | Jul 4, 2023 16:50 | | Subject: | Re: Buyers Package lost | | Viewed: | 61 times | | Topic: | Shipping | |
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| In Shipping, yorbrick writes:
| | In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
|
No, paypal won't cover the loss. The seller needs to cover it through whatever
insurance they took out.
Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
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No you’re wrong. From PayPal:
For physical items:
Ship the item to the address on the Transaction Details page.
Respond to our requests for documentation and other information within the required
timeframe.
Provide us with valid proof of shipment or delivery.
Valid proof of shipment is enough.
/Niclas
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 4, 2023 17:35 | | Subject: | Re: Buyers Package lost | | Viewed: | 43 times | | Topic: | Shipping | |
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| | | | | Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
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No you’re wrong. From PayPal:
For physical items:
Ship the item to the address on the Transaction Details page.
Respond to our requests for documentation and other information within the required
timeframe.
Provide us with valid proof of shipment or delivery.
Valid proof of shipment is enough.
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No no.
It requires proof of delivery, NOT shipment.
https://www.paypal.com/dm/webapps/mpp/security/seller-protection
Additional Requirements
For “Item Not Received” cases:
You must provide online tracking to be eligible for protection (learn more
about online tracking on “What is Proof of Delivery?”).
What is Proof of Delivery?
Proof of Delivery is online documentation from a qualified shipping company that
includes all of the following:
The item’s status as delivered.
The date the item was delivered.
The recipient's address, showing at least the city and state, or city
and country, or zip/postal code (or international equivalent). The address information
on your shipping receipt must match the address on the Transaction Details page.
Signature Confirmation, if the full amount of the payment (including shipping
and taxes) is $750 USD or more, a signature confirmation is required. This documentation
can be viewed at the shipping company’s website and indicates that the item was
signed for on delivery.
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| | | | | | | | | | | | | Author: | EmblaRonja | | Posted: | Jul 4, 2023 17:50 | | Subject: | Re: Buyers Package lost | | Viewed: | 44 times | | Topic: | Shipping | |
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| In Shipping, 1001bricks writes:
| | | | | | Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
|
No you’re wrong. From PayPal:
For physical items:
Ship the item to the address on the Transaction Details page.
Respond to our requests for documentation and other information within the required
timeframe.
Provide us with valid proof of shipment or delivery.
Valid proof of shipment is enough.
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No no.
It requires proof of delivery, NOT shipment.
https://www.paypal.com/dm/webapps/mpp/security/seller-protection
Additional Requirements
For “Item Not Received” cases:
You must provide online tracking to be eligible for protection (learn more
about online tracking on “What is Proof of Delivery?”).
What is Proof of Delivery?
Proof of Delivery is online documentation from a qualified shipping company that
includes all of the following:
The item’s status as delivered.
The date the item was delivered.
The recipient's address, showing at least the city and state, or city
and country, or zip/postal code (or international equivalent). The address information
on your shipping receipt must match the address on the Transaction Details page.
Signature Confirmation, if the full amount of the payment (including shipping
and taxes) is $750 USD or more, a signature confirmation is required. This documentation
can be viewed at the shipping company’s website and indicates that the item was
signed for on delivery.
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No agin. I understands it as “proof of delivery” is a tracked option. It is send
with “proof of delivery” (last scan at pick up or delivery). If it’s lost you
as a seller is protected.
/Niclas
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jul 4, 2023 18:19 | | Subject: | Re: Buyers Package lost | | Viewed: | 47 times | | Topic: | Shipping | |
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| | | | | Additional Requirements
For “Item Not Received” cases:
You must provide online tracking to be eligible for protection (learn more
about online tracking on “What is Proof of Delivery?”).
What is Proof of Delivery?
Proof of Delivery is online documentation from a qualified shipping company that
includes all of the following:
The item’s status as delivered.
The date the item was delivered.
The recipient's address, showing at least the city and state, or city
and country, or zip/postal code (or international equivalent). The address information
on your shipping receipt must match the address on the Transaction Details page.
Signature Confirmation, if the full amount of the payment (including shipping
and taxes) is $750 USD or more, a signature confirmation is required. This documentation
can be viewed at the shipping company’s website and indicates that the item was
signed for on delivery.
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No agin. I understands it as “proof of delivery” is a tracked option. It is send
with “proof of delivery” (last scan at pick up or delivery). If it’s lost you
as a seller is protected.
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This is what I'd say:
* The seller MAY be protected in case the buyer says he did NOT receive, AND
the seller shows a proof of DELIVERY (including only a tracking showing this,
and up to a certain amount).
* The seller is NOT protected in case the buyer says he did NOT receive, AND
the seller has no proof of shipment OR a proof of shipment WITHOUT proof of delivery.
I would also add that as it's the more often on the buyer's side, frankly,
seller protection is pretty weak, IMO.
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| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 4, 2023 19:14 | | Subject: | Re: Buyers Package lost | | Viewed: | 51 times | | Topic: | Shipping | |
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| In Shipping, 1001bricks writes:
| | This is what I'd say:
* The seller MAY be protected in case the buyer says he did NOT receive, AND
the seller shows a proof of DELIVERY (including only a tracking showing this,
and up to a certain amount).
* The seller is NOT protected in case the buyer says he did NOT receive, AND
the seller has no proof of shipment OR a proof of shipment WITHOUT proof of delivery.
I would also add that as it's the more often on the buyer's side, frankly,
seller protection is pretty weak, IMO.
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Yes, that is my impression as well. If the package is shown as delivered, but
the buyer still didn't receive it - in other words when postal insurance
wouldn't apply - then the seller may be protected.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 5, 2023 02:28 | | Subject: | Re: Buyers Package lost | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, EmblaRonja writes:
| | In Shipping, yorbrick writes:
| | In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
|
No, paypal won't cover the loss. The seller needs to cover it through whatever
insurance they took out.
Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
|
No you’re wrong. From PayPal:
For physical items:
Ship the item to the address on the Transaction Details page.
Respond to our requests for documentation and other information within the required
timeframe.
Provide us with valid proof of shipment or delivery.
Valid proof of shipment is enough.
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If you believe that then make sure you have proof of shipment.
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| | | | | | | | | | | | | Author: | EmblaRonja | | Posted: | Jul 5, 2023 05:41 | | Subject: | Re: Buyers Package lost | | Viewed: | 44 times | | Topic: | Shipping | |
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| In Shipping, yorbrick writes:
| | In Shipping, EmblaRonja writes:
| | In Shipping, yorbrick writes:
| | In Shipping, EmblaRonja writes:
| | But also isn’t it that as a seller you are protected if using PayPal - if track
and trace provided to them they will cover the loss?
|
No, paypal won't cover the loss. The seller needs to cover it through whatever
insurance they took out.
Paypal do have seller protection if the buyer claims not delivered but for that
the seller has to prove it was delivered.
|
No you’re wrong. From PayPal:
For physical items:
Ship the item to the address on the Transaction Details page.
Respond to our requests for documentation and other information within the required
timeframe.
Provide us with valid proof of shipment or delivery.
Valid proof of shipment is enough.
|
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So I have used this a couple of times and seller protection works, but there
are limitations- maybe also some differences depending in what country’s PayPal
terms you are signed up for:
Send a non tracked parcel and buyers claim to not have reach: Buyer protection
wins and seller’s out of money. In fact this overrides the obligation for the
buyer to use correct address as well - know because I’ve had such case.
Send with a tracked method seller protection will work if you can provide proof
of shipping (proof is the first scan at drop of), and if package is lost during
transit. Other requirement also apply: The value must not be greater than a certain
amount and you must not have asked the buyer to pay with “friends and family”.
Send with a “proof of delivery method “ is in fact a tracked shipment.
Send with a tracked and signed for option will also protect higher valuable packages
that gets lost. These packages goes in a certain route for security reasons and
are mostly not traceable to exact location also for security reasons, but will
be fully traceable from the courier side.
/Niclas
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| | | | | Author: | ghyde | | Posted: | Jul 4, 2023 13:31 | | Subject: | Re: Buyers Package lost | | Viewed: | 60 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
If it has track and trace then you and your buyer should be able to view online
the status of where it was last scanned.
You mention "postage company", track and trace means some form of postal
service that has a barcode or other machine-readable code on it. What service
exactly did you use for this package you sent via your postage company?
You should definitely check immediately with your postage company and make enquiries
as to the whereabouts of your buyer's package. If there is a link to the
track and trace send it to them so that they can view where it is from their
end.
If the buyer is unhappy you'll definitely end up with a PayPal chargeback,
if paid via that payment method, unless you refund them first.
Cheers ...
ghyde
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| | | | | Author: | legoman77 | | Posted: | Jul 4, 2023 17:50 | | Subject: | Re: Buyers Package lost | | Viewed: | 52 times | | Topic: | Shipping | |
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| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
John P
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| | | | | | | Author: | popsicle | | Posted: | Jul 5, 2023 03:58 | | Subject: | (Cancelled) | | Viewed: | 52 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 5, 2023 04:06 | | Subject: | Re: Buyers Package lost | | Viewed: | 56 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
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The buyer having paid for the package, strictly speaking, owns it. Should not
then the possessive be applied to the buyer? Think I understand the point you're
making with the question though. Nonetheless
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Don't they only own it once they receive it?
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| | | | | | | | | | | Author: | legoman77 | | Posted: | Jul 5, 2023 11:44 | | Subject: | Re: Buyers Package lost | | Viewed: | 33 times | | Topic: | Shipping | |
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| In Shipping, yorbrick writes:
| | In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
|
The buyer having paid for the package, strictly speaking, owns it. Should not
then the possessive be applied to the buyer? Think I understand the point you're
making with the question though. Nonetheless
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Don't they only own it once they receive it?
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Good point. How can you own something that you have not received? Schrödinger's
Cat again. Can you say I own this Lego that has been lost in the mail? My opinion
is that you cannot. Do you own it if it was lost 4 years ago?
John P
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| | | | | | | | | Author: | legoman77 | | Posted: | Jul 5, 2023 11:14 | | Subject: | Re: Buyers Package lost | | Viewed: | 48 times | | Topic: | Shipping | |
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| In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
|
The buyer having paid for the package, strictly speaking, owns it. Should not
then the possessive be applied to the buyer? Think I understand the point you're
making with the question though. Nonetheless
|
Disagree. If a seller put a brick in a package, is that the buyers? If you
put Schrödinger's Cat in the package, would it be the seller's or the
buyer's?
John P
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 5, 2023 11:30 | | Subject: | Re: Buyers Package lost | | Viewed: | 47 times | | Topic: | Shipping | |
|
| | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 5, 2023 11:43 | | Subject: | Re: Buyers Package lost | | Viewed: | 33 times | | Topic: | Shipping | |
|
| In Shipping, yorbrick writes:
| | | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
|
True - you can't send mammals via USPS
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 5, 2023 13:39 | | Subject: | Re: Buyers Package lost | | Viewed: | 44 times | | Topic: | Shipping | |
|
| In Shipping, peregrinator writes:
| | In Shipping, yorbrick writes:
| | | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
|
True - you can't send mammals via USPS
|
And presumably not poisons (in fragile vials) and radioactive materials either.
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jul 5, 2023 14:26 | | Subject: | Re: Buyers Package lost | | Viewed: | 31 times | | Topic: | Shipping | |
|
| In Shipping, yorbrick writes:
| | […]
And presumably not poisons (in fragile vials) and radioactive materials either.
|
Poisons, maybe… unless they are in gummies? 
Radioactive materials, well, the (thought) experiment doesn’t require “really”
radioactive ones: the more radioactive the material is, the higher the probability
the cat is already dead (or that you die before the package is closed, when you
activate the detector).
I also don’t think phosphorescent items are forbidden (talking about radioluminescence
like on watches’ dials, NOT photoluminescence like on LEGO parts).
I’m even sure people are still sending older watches… which used radium! (Not
really dangerous at this level… but forbidden nowadays.)
The things we don’t know don’t kill us… er, okay, they do but we don’t know it
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| | | | | | | | | | | | | Author: | legoman77 | | Posted: | Jul 5, 2023 11:45 | | Subject: | Re: Buyers Package lost | | Viewed: | 33 times | | Topic: | Shipping | |
|
| In Shipping, yorbrick writes:
| | | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
|
Odd fact. You can ship baby chickens through the US mail.
John P
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jul 5, 2023 11:49 | | Subject: | Re: Buyers Package lost | | Viewed: | 34 times | | Topic: | Shipping | |
|
| In Shipping, legoman77 writes:
| | Odd fact. You can ship baby chickens through the US mail.
|
As well as bees and even (under certain circumstances) scorpions.
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| | | | | | | | | | | | | | | Author: | calebfishn | | Posted: | Jul 5, 2023 14:16 | | Subject: | Re: Buyers Package lost | | Viewed: | 46 times | | Topic: | Shipping | |
|
| In Shipping, legoman77 writes:
| | In Shipping, yorbrick writes:
| | | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
|
Odd fact. You can ship baby chickens through the US mail.
John P
|
Yes. Odd fact: I once ordered a few dozen chicks from the U.S. They came in the
mail, every one of them alive and healthy.
|
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| | | | | | | | | | | | | | | | | Author: | legoman77 | | Posted: | Jul 5, 2023 14:49 | | Subject: | Re: Buyers Package lost | | Viewed: | 38 times | | Topic: | Shipping | |
|
| In Shipping, calebfishn writes:
| | In Shipping, legoman77 writes:
| | In Shipping, yorbrick writes:
| | | | If you put Schrödinger's Cat in the package, would it be the seller's or the buyer's?
|
It would be Schrödinger's!
And the USPS would be after the seller if he tried to post it.
|
Odd fact. You can ship baby chickens through the US mail.
John P
|
Yes. Odd fact: I once ordered a few dozen chicks from the U.S. They came in the
mail, every one of them alive and healthy.
|
I don't know if it is weirder that USPS ships them or that someone ordered
them.
John P
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| | | | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Jul 7, 2023 05:14 | | Subject: | Re: Buyers Package lost | | Viewed: | 41 times | | Topic: | Shipping | |
|
| In Shipping, calebfishn writes:
| | Yes. Odd fact: I once ordered a few dozen chicks from the U.S. They came in the
mail, every one of them alive and healthy.
|
Odd fact: I once shipped mustard to Canada.
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| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jul 7, 2023 11:26 | | Subject: | Re: Buyers Package lost | | Viewed: | 36 times | | Topic: | Shipping | |
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| In Shipping, wildchicken13 writes:
| | In Shipping, calebfishn writes:
| | Yes. Odd fact: I once ordered a few dozen chicks from the U.S. They came in the
mail, every one of them alive and healthy.
|
Odd fact: I once shipped mustard to Canada.
|
Good times
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| | | | | | | | | | | Author: | Stuart9 | | Posted: | Jul 5, 2023 11:46 | | Subject: | Re: Buyers Package lost | | Viewed: | 31 times | | Topic: | Shipping | |
|
| Animal welfare’s.
In Shipping, legoman77 writes:
| | In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
|
The buyer having paid for the package, strictly speaking, owns it. Should not
then the possessive be applied to the buyer? Think I understand the point you're
making with the question though. Nonetheless
|
Disagree. If a seller put a brick in a package, is that the buyers? If you
put Schrödinger's Cat in the package, would it be the seller's or the
buyer's?
John P
|
|
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| | | | | | | | | | | Author: | popsicle | | Posted: | Jul 5, 2023 14:48 | | Subject: | (Cancelled) | | Viewed: | 58 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | legoman77 | | Posted: | Jul 5, 2023 14:57 | | Subject: | Re: Buyers Package lost | | Viewed: | 53 times | | Topic: | Shipping | |
|
| In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, popsicle writes:
| | In Shipping, legoman77 writes:
| | In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
Why is it the "buyer's package" and not the "seller's package?"
|
The buyer having paid for the package, strictly speaking, owns it. Should not
then the possessive be applied to the buyer? Think I understand the point you're
making with the question though. Nonetheless
|
Disagree. If a seller put a brick in a package, is that the buyers? If you
put Schrödinger's Cat in the package, would it be the seller's or the
buyer's?
John P
|
Like I said, think I understood your point with the question.
But again strictly speaking, once good faith payment has been completed (not
held in escrow, etc) exchange of ownership takes place irrespective possession,
which for a time is with neither party. Not to be conflated with agreed-to TOS
of any third party payment processors used. That’s not what we’re talking about
here. We were talking about the OP’s use of possessive form
But yeah, there are plenty of misconceptions on the topic more broadly. Which
is entirely understandable given the lack of cohesive answers to questions asked
surrounding this, including that of possession. Some e-commerce sites have been
trying to bridge that gap by going beyond brokering the payment process entirety.
In other words, buyer payment is made to the site where it’s held in what I only
assume is some form of escrow (to easily reverse if need be) ~ Once the buyer
takes possession and as you touch on, confirms the goods-as-purchased, the site
then places the net profit amount into an onsite generated individual member
account for (limited) access by the vendor: spend on the site, transfer to bank,
etc.
We sell on a site (not eBay) that has fully morphed into conducting business
this way. I was apprehensive at first. But after a few transactions, it seems
to work well for both vendor and customer alike. In a weird way, I kinda prefer
it now.
The above aside, personally, I have always viewed any order the moment payment
is completed, as the possession of the buyer and treat it as such, with more
care than I would my own things.
~popsicle
|
I still think of my collection sold here still my property. Others are just
using it. I was extremely careful in packing and describing what I was selling.
One feedback said it was bulletproof. I spent over $10,000 in packing over the
two years I was selling my collection. I did not want my Lego damaged by the
USPS.
Your feedback says it all. You do an exemplary job selling and bricklink would
benefit if more sellers did as well as you do.
|
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| | | | | Author: | PlanetEarthToys | | Posted: | Jul 4, 2023 22:43 | | Subject: | Re: Buyers Package lost | | Viewed: | 61 times | | Topic: | Shipping | |
|
| In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
4 feedback..
not sure how new you are to selling online in general, but if you are new, you
are going to learn the hard way real fast how responsible you are for making
sure packages get DELIVERED.
keyword... -- DELIVERED
what about the buyers terms?
maybe his terms are 'lost package equals bad feedback'....
sellers like this would have a completely different attitude if payment was held
until delivery was confirmed.
they absolutely would contact the delivery company immediately, track down those
lost packages as fast as possible & make 100% sure it is delivered safe. because
obviously they would be ... "understandably upset...."
wouldn't they.....
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| | | | | Author: | Brettj666 | | Posted: | Jul 5, 2023 17:45 | | Subject: | Re: Buyers Package lost | | Viewed: | 53 times | | Topic: | Shipping | |
|
| I send a great deal of domestic packages (parts, not sets) in bubble mailers
with no tracking. I don't put "it's not my responsibility once I
send it", because that's unfair and untrue.
If someone says I didn't get it, and it's been sufficiently long for
them to reasonably receive it, I refund them.
I have to apply a risk tolerance, if I force people into tracking, I lose orders.
Fortunately, Canada Post has been pretty good at not losing stuff (and I don't
assume anyone saying they didn't get it is lying either)
With any venture, big, small or in between, you need to apply "what you're
willing to risk"
big orders, include insurance and tracking and if they'd like to cancel,
let them.
In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
|
|
|
| | | | | |
| | | | | Author: | Swatson217 | | Posted: | Jul 7, 2023 08:38 | | Subject: | Re: Buyers Package lost | | Viewed: | 39 times | | Topic: | Shipping | |
|
| I look at business as a marathon, not a sprint. If you want to grow your business
over time, sometimes you have to take hits early on to maintain your positive
feedback. Regardless of the law or official rules, I take responsibility for
the packages I send until they are delivered. If it is an expensive order I
will pay for insurance to protect myself.
In Shipping, Laurensvanherpt writes:
| | Hey everyone, so I sent an expensive order to someone with track & trace however
it seems like the postage company lost it somehow since he has not recieved it
for a very long time. The buyer is understandably upset however I have made it
clear in my terms that I am not responsible for any lost packages. Now the question,
is he allowed to give me negative feedback for something I could not do anything
about and if he does give it is there any way I can remove the feedback since
I don't have anything to do with it?
|
|
|
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| | | | | Author: | BrickinEasy | | Posted: | Jul 9, 2023 10:45 | | Subject: | Re: Buyers Package lost | | Viewed: | 38 times | | Topic: | Shipping | |
|
| The important lesson here is that insurance is for the seller, not the buyer.
The seller is responsible for the package until it's delivered to the buyer.
Have you contacted the shipping company yet? How long has it been? Is it an international
buyer, or a local one?
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Netherlands, Noord-Brabant
USA, New York
Canada, Ontario
United Kingdom, England
Luxembourg
Sweden, Västra Götaland
France, Provence-Alpes-Côte d'Azur
Australia, Queensland
