| Discussion Forum: Thread 340567 |
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| | | Author: | Dadueven  | | Posted: | May 30, 2023 05:59 | | Subject: | International Paypal Issues | | Viewed: | 68 times | | Topic: | Technical Issues | |
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| Hi,
We are in South Africa and decided to open up to EU. We are having an issue with
EU customers paying onsite. They keep getting an error. We accepted Euro as payment,
our Paypal has been linked for two years.
We contacted BL customer service which they admonished us for trying to avoid
fees which we are absolutely not doing we appreciate the service BL provides
and have no problem paying our dues. What we needed was help, so our EU customers
could pay onsite, because of VAT being deducted for orders under 150 Euros. We
still have no assistance and no solution.
Anyone familiar with settings as we have Euro enabled in PayPal and in Bricklink
and our current customers are unable to pay so we have had to close international
as an option.
Regards Angelina
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| | | | | Author: | SylvainLS | | Posted: | May 30, 2023 08:30 | | Subject: | Re: International Paypal Issues | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, Dadueven writes:
| | Hi,
We are in South Africa and decided to open up to EU. We are having an issue with
EU customers paying onsite. They keep getting an error. We accepted Euro as payment,
our Paypal has been linked for two years.
|
Hi,
From what I can see in your terms, it seems to be properly set (I don’t think
there’s anything else to do than have Onsite and associate it to a shipping method).
| | We contacted BL customer service which they admonished us for trying to avoid
fees which we are absolutely not doing we appreciate the service BL provides
and have no problem paying our dues. What we needed was help, so our EU customers
could pay onsite, because of VAT being deducted for orders under 150 Euros. We
still have no assistance and no solution.
|
Maybe there was a misunderstanding… or are you asking your buyers to pay offsite?
Did you give Help Desk the error message & reference number?
Have you tried contacting PayPal? (I guess they’ll say it’s BL’s problem… but
well, maybe not.)
| | Anyone familiar with settings as we have Euro enabled in PayPal and in Bricklink
and our current customers are unable to pay so we have had to close international
as an option.
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Looks open to me.
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| | | | | | | Author: | Dadueven | | Posted: | May 31, 2023 11:55 | | Subject: | Re: International Paypal Issues | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | In Technical Issues, Dadueven writes:
| | Hi,
We are in South Africa and decided to open up to EU. We are having an issue with
EU customers paying onsite. They keep getting an error. We accepted Euro as payment,
our Paypal has been linked for two years.
|
Hi,
From what I can see in your terms, it seems to be properly set (I don’t think
there’s anything else to do than have Onsite and associate it to a shipping method).
| | We contacted BL customer service which they admonished us for trying to avoid
fees which we are absolutely not doing we appreciate the service BL provides
and have no problem paying our dues. What we needed was help, so our EU customers
could pay onsite, because of VAT being deducted for orders under 150 Euros. We
still have no assistance and no solution.
|
Maybe there was a misunderstanding… or are you asking your buyers to pay offsite?
Did you give Help Desk the error message & reference number?
Have you tried contacting PayPal? (I guess they’ll say it’s BL’s problem… but
well, maybe not.)
| | Anyone familiar with settings as we have Euro enabled in PayPal and in Bricklink
and our current customers are unable to pay so we have had to close international
as an option.
|
Looks open to me.
|
We prefer to use paypal but it isn't working for the onsite payment the EU
customer says when they push the button that error comes up. So after several
attempts he just sent payment to our paypal, when we contacted BL to get this
set to paid and find out how the VAT that was deducted is handled they didn't
address the issue that we tried for a week adjusting settings. So currently we
have a EU order that we cant mark paid, we can't mark shipped sitting in
our order list. They said to refund the customer but now they still can't
pay onsite. Paypal says all is okay on their end.
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| | | | | | | | | Author: | SylvainLS | | Posted: | May 31, 2023 12:21 | | Subject: | Re: International Paypal Issues | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Dadueven writes:
| | […]
We prefer to use paypal but it isn't working for the onsite payment the EU
customer says when they push the button that error comes up. So after several
attempts he just sent payment to our paypal, when we contacted BL to get this
set to paid and find out how the VAT that was deducted is handled they didn't
address the issue that we tried for a week adjusting settings. So currently we
have a EU order that we cant mark paid, we can't mark shipped sitting in
our order list. They said to refund the customer but now they still can't
pay onsite. Paypal says all is okay on their end.
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Ah, then that would be the major problem: you aren’t allowed to be paid offsite
when BL has to collect taxes (be it because you asked the buyer or because the
buyer took it upon themselves to pay that way).
You aren’t registered with the EU to collect EU VAT. BL is the one that’s registered
and that has to collect the VAT, not you.
When you do that, you’re committing tax fraud: https://www.bricklink.com/message.asp?ID=1401495
The only way is to refund and go through Onsite.
That being said, it seems the Help Desk just focused on that first part (offsite
payment) and didn’t look into why there’s an error when the buyer tries to pay.
I’d try contacting them again _but only for that problem_. Don’t talk about
offsite or finding another way to pay or making an exception focus on the error
message. Otherwise they may again be stuck on it.
Also, maybe there’s still a problem with PayPal: I think some have reported problems
here when a buyer was trying to use some PayPal options, like “PayPal credit”
or something like that (sorry, I’m not a PayPal specialist).
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South Africa, Western Cape
France, Nouvelle-Aquitaine