Discussion Forum: Thread 338814

 Author: Gambit57 View Messages Posted By Gambit57
 Posted: Apr 28, 2023 00:59
 Subject: Non communication
 Viewed: 136 times
 Topic: Buying
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Gambit57 (391)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 11, 2022 Contact Member Buyer
Buying Privileges - OK
How long should I wait before reporting a non-communicating seller? I inventoried
one order and now the seller has not answered for the missing parts. I asked
another seller for the tracking number for an order, and he has not responded.
 Author: maxx3001 View Messages Posted By maxx3001
 Posted: Apr 28, 2023 01:35
 Subject: Re: Non communication
 Viewed: 52 times
 Topic: Buying
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maxx3001 (2568)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Nov 28, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 3001: A Brick Oddity
In Buying, Gambit57 writes:
  How long should I wait before reporting a non-communicating seller? I inventoried
one order and now the seller has not answered for the missing parts. I asked
another seller for the tracking number for an order, and he has not responded.

Depending on the time, I would say 3 days before trying again with another email.
If you have not heard anything after a week, start the NSS or NRS.

Stay kind and use the BL system for your messages so everything is recorded on
here.
If a seller answers through email, copy paste their answer into your answer back
on BrickLink.

Good luck,
Maxx
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 28, 2023 07:16
 Subject: Re: Non communication
 Viewed: 45 times
 Topic: Buying
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peregrinator (777)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Buying, Gambit57 writes:
  How long should I wait before reporting a non-communicating seller? I inventoried
one order and now the seller has not answered for the missing parts. I asked
another seller for the tracking number for an order, and he has not responded.

It's not clear how long you've waited so it's hard to say about the
first. To be clear it would be an NSS that you would file on the first if the
seller won't do anything about the missing parts.

Lack of a tracking number for an order isn't a reportable offense. While
most if not all orders in the USA should have one, the same isn't true worldwide
and there aren't separate standards on BL for USA vs. international.