| Discussion Forum: Thread 338671 |
|
 |
| | | Author: | fignbrick  | | Posted: | Apr 24, 2023 18:27 | | Subject: | Please guide me...don't know what to do | | Viewed: | 199 times | | Topic: | Problem | |
|
| Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
|
|
| | | | | |
| | | | | Author: | sasquatch_eater | | Posted: | Apr 24, 2023 18:30 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 51 times | | Topic: | Problem | |
|
| If he's saying the figures are cracked and you didn't ship them then
something is wrong.
|
|
| | | | | |
| | | | | Author: | Tloftus | | Posted: | Apr 24, 2023 18:40 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 61 times | | Topic: | Problem | |
|
| Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.
|
|
| | | | | | | | | |
| | | | | | | Author: | Ziegelmeister | | Posted: | Apr 25, 2023 00:40 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 53 times | | Topic: | Problem | |
|
| In Problem, Tloftus writes:
| | Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.
|
+1 on this theory.
OP, how do you pack your minifigs and how did you pack this order with so many?
Usually when I have more than 4 I put them all in their own bags, and each one
has a sheet of cardboard between the two so that they lay against each other
at an angle, and then I tape all of them inside sheets of cardboard to prevent
any damage.
"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
Were these modern or classic minifigs?
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Apr 25, 2023 01:24 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 50 times | | Topic: | Problem | |
|
| | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Apr 25, 2023 02:42 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 49 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
Because I didn't see that part.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | UTLF | | Posted: | Apr 25, 2023 04:00 | | Subject: | (Cancelled) | | Viewed: | 58 times | | Topic: | Problem | |
|
| | (Cancelled) |
|
| | | | | |
| | | | | Author: | ghyde | | Posted: | Apr 24, 2023 19:20 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 57 times | | Topic: | Problem | |
|
| In Problem, fignbrick writes:
| | Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
Did he send you any pictures of the box you shipped it in? It sounds like it
was damaged somehow, if he is telling the truth he should have provided pictures
of the box.
If you try to claim that he's lying and has deliberately broken the minifigs
that would be a long and costly battle for no real return, and you face the possibility
of having to have a retaliatory feedback from him removed.
Did you take photos of the minifigs in their packaging before you shipped them?
Something is definitely not right. If the buyer is not at fault, it means something
happened during transit.
If he won't or can't supply box photos I would recommend you refund and
stoplist him to prevent further issues.
Cheers ...
ghyde
|
|
|
| | | | | |
| | | | | Author: | VOTB | | Posted: | Apr 24, 2023 20:23 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 42 times | | Topic: | Problem | |
|
| First off a "Non-Shipping Seller Alert" will be removed by BL. If he
has them, and says they are cracked, you obviously shipped them. As long as
you attempt to solve the problem, it will be removed. Even if they give negative
feedback, your attempt to solve the problem will show BL that it is not accurate.
I doubt that the figs were damaged in the mail. I am human and have missed a
crack myself. I had two orders where a crack was discovered, so I had two sets
of eyes looking at all my minifigs for a while. We did not find any for over
a year, so I went back to checking when I put them in inventory and when I sell
them.
For me, I would offer to send him a shipping label to send the damaged ones back.
Instruct them to take it to the counter at the PO and have the teller scan it.
Once the post office has scanned it he will not be liable for the package if
it is missing. By sending him the label you have accurate tracking info. Once
I had them I would refund the money. This will be zero cost for him and zero
profit if he plans on re-selling them. The label will likely cost you much less
than flat-out refunding him. Most likely they will just say forget it.
Above all else. Keep your side of the communication on the order (contact buyer
link on order page). Never take the conversation into emails or texts. Keep
it professional and kind. Have responses like "It has been a week since
I sent you the label to return the Minifigures. In order to refund you I will
need them back. If I don't hear anything from you by (date), I will assume
you are happy with them and will be keeping them." Provide deadlines and
reminders of deadlines. If they don't cooperate, BL will easily be able
to review your claim by seeing all the communication in one spot. I have even
copied emails sent by customers and put them in the order thread. You might
also want to watch their store to see if your figures pop up for sale. Then
you can add things to the conversation such as "I see you posted (figure)
for sale on your site, is that the same figure you are requesting a refund on?
Remember, if you send that back to me I am more than willing to refund the figure."
Once the date YOU set passes and they have not sent it back yet, contact BL to
fix any alerts and prevent them from providing feedback.
I wish you all the luck. Just remember to be kind but don't give in.
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Apr 25, 2023 00:23 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 39 times | | Topic: | Problem | |
|
| It is possible the buyer is mistaking mold seams for cracks. When do you check
them, at the time of listing or sending?
If they are plain arms then have them shipped back, then replace the arms if
the value of the figures make it worthwhile.
|
|
| | | | | |
| | | | | Author: | lesley2459 | | Posted: | Apr 25, 2023 02:37 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 44 times | | Topic: | Problem | |
|
| In Problem, fignbrick writes:
| | Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Apr 25, 2023 03:54 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 31 times | | Topic: | Problem | |
|
| | | Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
Yeah, if it really is cracks in arms and not seam lines then some photos would
help although if the seller did not spot them when sending out, chances are photos
will not help or they have been switched by the buyer. Luckily arms on older
figures tended to be plain so easy to replace unless it is a rare colour. Whereas
a crack on a torso is more problematic.
If the seller is sure the buyer is trying it on, stoplist is the way to go to
avoid the buyer in future. And as you say replacing the arms is the cheapest
option (although they might then claim the torsos cracked when replacing the
arms), or get the buyer to return them for a refund and replace them yourself.
|
|
|
|
|
|
|
USA, California
United Kingdom, England
Canada, British Columbia
Australia, Queensland
