| Discussion Forum: Thread 338139 |
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| | | Author: | Whitten76  | | Posted: | Apr 14, 2023 09:57 | | Subject: | (Cancelled) | | Viewed: | 268 times | | Topic: | Problem | |
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| | (Cancelled) |
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| | | | | Author: | Dino | | Posted: | Apr 14, 2023 10:08 | | Subject: | Re: Seller retaliation | | Viewed: | 62 times | | Topic: | Problem | |
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| | Where did you buy and how did you pay? |
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| | | | | | | Author: | Whitten76 | | Posted: | Apr 14, 2023 15:37 | | Subject: | Re: Seller retaliation | | Viewed: | 68 times | | Topic: | Problem | |
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| In Problem, Dino writes:
| | Where did you buy and how did you pay?
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I paid via Paypal. As the invoice was sent to me around 1am, I paid it when I
woke up that morning at 6. Thankfully the refund came through, so in the end,
I was able to be reimbursed, but the whole situation I feel was way more complicated
and ugly than it had to be. I honestly would have been happy paying for the incorrect
pieces, but really did need the pieces I originally ordered. When I mailed the
original pieces back, and the correct pieces were still not sent is when I started
to feel slighted.
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| | | | | Author: | jennnifer | | Posted: | Apr 14, 2023 10:17 | | Subject: | Re: Seller retaliation | | Viewed: | 91 times | | Topic: | Problem | |
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| Sorry that this happened to you! It looks like you'd done your best to work
with what turned out to be a dishonest seller. If this had been my experience,
I would have cut my losses and run after:
| | * Seller asked if I was keeping the 2 original doors.
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Everything leading up to that moment was understandable and everything after
was unreasonable. With a seller like this, the best you can hope for is a refund
for the cost of the missing items. If you had filed a NSS, that's all the
seller must do to get out of the penalty.
Also, the reason listed for the cancellation does not matter so don't worry
about that. When they cancel, a seller chooses from a list of very arbitrary
reasons in a drop-down menu that have no effect whatsoever on the cancellation.
Your only option at this point is to leave appropriate negative feedback and
be prepared to take the hit in return. Keep your feedback and your response to
their feedback professional and factual. No one is going to hold retaliatory
feedback against you. The only hope for penalizing sellers like this is to pile
on the negatives.
Good luck!
~Jen
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| | | | | | | Author: | Whitten76 | | Posted: | Apr 14, 2023 15:44 | | Subject: | (Cancelled) | | Viewed: | 82 times | | Topic: | Problem | |
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| | (Cancelled) |
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USA, Maine
Luxembourg
